Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareho... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possib... See more
Company replied
After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived. Harry from TT raised a query and kept me up to date on the order. Harry made sure... See more
Company replied
We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very ser... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Bottles
Messaged tommee tippee and got connected with Nicholas and they sorted my problem quickly and efficiently! Im so happy with the customer service provided! Thank you!
October 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Imogen,
Thank you for taking the time to leave a review of your experience with Nicholas.
We are so pleased to hear how helpful and efficient he was when assisting with your query.
Best wishes,
Tommee Tippee
Great customer service from Debbie from…
Great customer service from Debbie from Parent Care
October 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sarah,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear Debbie offered great customer service!
Best wishes,
Tommee Tippee
10/10 customer service from Anna and…
10/10 customer service from Anna and Beverly ! My messages were answered very promptly and my issue solved. They have replaced my item that was faulty. Would recommend!
October 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chloe,
Thank you for your feedback.
We are delighted to hear that Anna and Beverly were able to assist you with your query and sent you out a replacement.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
5 star all around!
Needed some new duckbills for my double electric pumps and went through to the live chat. Got through to Beverley and after talking about what I needed and she went through some other pump parts that I needed and very promptly sent out an order! 5 star customer service!! Brilliant communication and very informative! Left a very happy customer and a smile for the day! Thank you! 🙌🏼
October 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Leah,
Thank you for leaving a a 5 star review for Beverley.
We are so happy to hear how communicative and informative she was when helping explain and get you the parts you need for your breast pump!
Best wishes,
Tommee Tippee
I spoke with a lovely lady called…
I spoke with a lovely lady called Beverly today about the tommee tippee anti colic bottles. Some of the valves had spilt while cleaning so she ordered some replacements for us and gave us information on discounts and sterilising the bottles to keep them in the best condition.
She was so helpful and definitely deserves a shout out for that.
October 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kirtsy-Mae,
Thank you for leaving a review of your experience with Beverley.
It's amazing to hear how helpful she was when assisting with your Advanced Anti-Colic Bottles and offering advice on using and maintaining them.
Best wishes,
Tommee Tippee
Brilliant customer service
I got in contact with Tommee Tippee after needing some replacement parts for my pump which had become lost. I had the genuinely best customer service experience I have had this year (if not longer) through the support I received via chat with Martin.
I am so grateful to Martin and the company for such brilliant care and support. Thank you
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sarah,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear offered such care and support when helping you get some new parts for your breast pump after losing these.
Best wishes,
Tommee Tippee
Outstanding customer service
Some reviews say that it takes a long time to get through to Tommee Tippee customer service, however twice I have sent a message through the website, where I’ve needed assistance. I’ve had a response by Email on both occasions and I have found as long as you’re able to provide the information that they need it can be resolved relatively quickly and the customer service is outstanding, I have all of your products from dummies to prep machine, I’ve never had any issues but I have need to get in touch it’s been resolved perfectly beyond my expectations of what I expected as a reasonable resolution on this occasion, I spoke to Beverly Joe Nick and Izzy , I did explain anything to any of them. They were all very helpful and knowledgable
thank you
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kristina,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
It's wonderful to hear how helpful and knowledgeable the team have been on multiple occasions and getting your queries resolved nice and quickly for you.
It's amazing that you love so many of our products and hope you continue to!
Best wishes,
Tommee Tippee
Debbie has been so prompt and helpful
Debbie has been so prompt and helpful, today, in dealing with a missing item. I was extremely impressed with her professionalism, help and speedy action in resolving my issues. Debbie is a real credit to you x
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sharon,
Thank you for taking the time to leave a lovely review of your experience with Debbie.
It's wonderful to hear how prompt and helpful she was when assisting with an item missing from you order. We hope you love your bits when they arrive with you!
Best wishes,
Tommee Tippee
Sophie was amazing
Sophie was amazing. She helped me understand what was available but also took my feedback on board for a build your own approach rather than having to buy bottles and your preferred teats seperate as they may not come with the kit.
Fast responses also x
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for taking the time to leave a review of your experience with Sophie.
We are so pleased to hear how amazing she was when taking on board your suggestions about our bottle and teat selection!
Best wishes,
Tommee Tippee
Absolute joke
Absolute joke. Steriliser is now having to be descaled on a daily basis. Customer’s service advice try a stronger descaler- did so to be told well we’ll collect it and test it and if there is an issue you can have a replacement or a refund but this test can take up to 28 days. So what am I supposed to use in the mean time? I also have a prep and go which has already been replaced once that is now not working no response about that. For a company whose target audience is children and parents there is no sense of responsibility or accountability for faulty products. Could understand if this was a product used for months it’s been used for 14 weeks. Do not touch with a barge pole as you’ll be out of pocket and made to feel like an idiot.
Updating this as they still want me to return the steriliser for testing but won’t offer me a replacement until this done. Disgraceful!!!
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you for taking the time to leave your feedback.
We are sorry to hear you have not been happy with the advice you have received regarding your steriliser. When issues are raised we will always do our best to offer the best advice and solutions to try and make things a bit easier for you, especially at this busy time when caring for baby.
If there is a matter that we need to investigate further our next step will be to bring the product in for further assessments, we completely understand this can be inconvenient, we do have a duty of care and want to be 100% sure the product is working as expected.
We can see you are still in communication with our parentcare specialist and working towards a resolution.
Warm Wishes.
Tommee Tippee.
Great customer service
Our Tommee Tippee order was lost in transit and Susie from the parent care team was incredibly helpful and efficient in resolving the issue and getting a replacement item reordered. Thank you Susie
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi John,
Thank you for your feedback.
We are delighted to hear that Susie was able to assist you with your query and re-order the replacement order for you.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Very disappointed with the level of…
Very disappointed with the level of customer support I received. Despite explaining the situation, I was asked to provide a lot of unnecessary information and evidence, only to be told in the end that there was nothing they could do because the item was outside the warranty period.
If that was always going to be the outcome, I don’t understand why I was asked to go through the process of providing so much information in the first place. I felt that my time was wasted and that there was very little effort to actually help or find a solution.
Unfortunately, after this experience, I would not purchase from this company again. I expected much better customer service and support.
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello R,
Thank you so much for leaving us feedback on your recent experience with our Parent-Care Specialists.
We are sorry to hear that you are disappointed with the level service that you have received from us, we assure you that we take on board every bit of feedback we get to ensure we are always working towards providing exceptional customer service.
When we are troubleshooting an issue, we will always gather as much information possible to have a full understanding of how the issue occurred and how this can be avoided in future. Sometimes we may be limited in what we can offer for example when something is out of warranty, but we will always do our best to support you where we can.
We are sorry we have not met your expectations on this occasion and hope this does not deter you from reaching out to us if you ever need further assistance.
Best wishes,
Tommee Tippee
Great customer service from Debbie.
Great customer service from Debbie.. very fast and efficient sorted my issue with no problem and was very helpful
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Mercedes,
Thank you so much for the 5 star Trustpilot review.
We are so happy to hear about the positive experience that you had with Debbie.
Thank you for the feedback advising that Debbie was very fast and efficient sorted my issue with no problem and was very helpful
We will make sure this is fed back to Debbie who will be delighted.
Kindest Regards.
Tommee Tippee.
Amazing communication…
Amazing communication with Debbie through messenger she were very helpful and happy to help me which made my day
October 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Katie,
Thank you so much for the amazing 5 star Trustpilot Review.
We are so happy to hear that Debbie was able to assist you with your query.
Your feedback will be passed onto Debbie to say that you are very happy with the service received, and that she was helpful and made your day.
Kindest Regards
Tommee Tippee.
Saved the day(Nights)
Had an issue with 2 Dreammakers, both kept cutting off however the crysensor was off…
Originally got a replacement through Amazon but the replacement was still defective.
Contacted the direct Tommee Tippee support line and after a little investigation they sent out a replacement which has worked flawlessly since and we can now sleep!
Huge thanks to Tayla, Thomas, and Debbie for all the assistance and resolving this issue swiftly!
Honestly you guys saved the day!
Thank you so much!
September 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kieran,
Thank you so much for the lovely 5 Star Trustpilot review.
We really appreciate you review about your experience with Tayla, Thomas, and Debbie.
We are very glad to hear that we were able to make sure that you had another Dreammaker sent out to you, so that you can continue to be reassured when you are sleeping.
This will be fed back to the people who you have spoken too, they will really appreciate this.
Kind Regards.
Tommee Tippee.
Spoke to Jo today She was very Helpful…
Spoke to Jo today She was very Helpful and Pointed me in the Correct Direction she also Let me know if eny other issues a rose I could contact with no hesitation this is very Good to ear been a first time parent feels like great deal of support from these guys
October 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Danny,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialist Jo, and that she was helpful and able to point you in the right direction.
We will be sure to pass your feedback on to Jo.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Great customer service
Great customer service. Anthony dealt with my issue and he was super helpful. Great service.
October 1, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Louise,
Thank you for taking time to leave your feedback.
We're always delighted to hear that our Parent-Care Specialists were able help solve your issue and leave you with such a good impression.
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Tayla and Anna where a great help
Tayla and Anna where a great help, even though they couldnt do anything about my flasks as i got them from ebay, but they where really helpful and friendly.
October 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jasmine,
Thank you for taking the time to leave such a kind review, whilst we apologise that our parent care specialists were unable to help you at this time, we are glad to hear that they were friendly and helpful to the best of their ability,
Warmest Wishes,
Tommee Tippee
Happy with Tommee Tippee products and customer service
Have purchased many Tommee Tippee products and have always been happy with them, encountered a small problem with the Active Spout Cup, after speaking with Beverley, they fixed my issue very quickly and was very happy with the result
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sam,
Thank you so much for the really nice 5-Star Trustpilot Review.
We are so pleased to hear that you are really happy with how Beverley was able to help you with your Active Spout Cup.
We are happy to have dealt with the query quickly and your issuer was fixed, and you were happy with the result.
Thank you so much for being a loyal customer and for contacting in for assistance.
Warmest Regards.
Tommee Tippee.
I had an issue with my rapid cool
I had an issue with my rapid cool, Beth sorted it in seconds. Great customer service. Thanks so much
October 2, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for your feedback.
We are delighted to hear that Beth was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
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