Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a complete... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... See more
Company replied
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... See more
Company replied
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. An... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Really good customer service!
Spoke to Debbie from customer service on the phone, she was absolutely lovely. It felt like she really cared and she gave advice to help on my query that worked! A real asset to the Tommee Tippee UK customer service team.
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi There,
Thank you for contacting Tommee Tippee today,
We're pleased that you had such a positive experience with our Parent-Care Specialist Debbie, and we're glad that the advice given for your query was a big help!
Best wishes,
Tommee Tippee
Brilliant experience
Brilliant experience, I was dealing with their customer service team in replacing part of a perfect prep machine I was missing. I dealt with Harry and Antony, who went out of their way to help me. Both were very polite, and friendly. Replies were prompt! 10/10 experience.
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Summer,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have had a brilliant experience with our Parentcare Specialists and we could not be happier to hear that your query has been resolved swiftly. We're pleased to hear how satisfied you are with how your query was handled and we're glad to hear we have been friendly and polite.
We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
Very quick and helpful at answering…
Very quick and helpful at answering some questions I had about a training cup. Harry was extremely polite and helpful.
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natasha,
Thank you for taking the time to leave some feedback!
We're over the moon to hear how satisfied you are with the level of service you have received from our Parentcare Specialists and we're delighted that we have been of support. We're thrilled to hear that you found us to be quick and helpful with your query, and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Tommee tippee prep machine leaks
Tommee tippee prep machine leaks and the water temp sensor doesn't work with even room temp water
Avoid at all costs
The customer service team are awful and not helpful
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adam,
We are so sorry you've not liked your Perfect Prep because you've had trouble with it leaking and the temperature warning.
The temperature warning is something that can happen during warmer periods but you can manage this by using cold water straight from the tap, or you can keep it cooler by popping the jug in the fridge between uses and taking it out around 20 minutes before feeding time.
It looks like we've sent you an email this afternoon to try and offer a solution to this and we're just waiting to hear back from you. We'd really appreciate it if you could email us back so we can get everything resolved.
We'll look forward to hearing from you.
Best wishes,
Tommee Tippee
Susie was excellent
Susie was excellent. Call was answered very quickly and my issue was discussed and resolved within minutes with no issue at all! Can’t fault her service at all
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Florence,
Thank you for taking the time to leave a review of your experience with Susie.
It's wonderful to hear that she was excellent when assisting with your query!
Best wishes,
Tommee Tippee
I received customer support from…
I received customer support from Debbie. She was super helpful in helping me order some new replacement parts for my tommie tippie bottles, massively appreciated.
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jack,
Thank you for taking the time to leave a review of your experience with Debbie.
We are so pleased to hear how helpful she was in getting you some new parts for your bottles.
Best wishes,
Tommee Tippee
Good customer service
Did take a few days for product to arrive but had very prompt replies from Debbie and Nicholas when I emailed customer service. Also liked that the product arrived with minimal packaging.
September 16, 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for the kind words, we at Tommee Tippee take pride in our customer service team, and I am glad to hear that the product arrived with you after some swift responses from Debbie and Nicholas,
We hope you continue to enjoy your Tommee Tippee product,
Warm Wishes,
Tommee Tippee
Excellent customer service from Debbie…
Excellent customer service from Debbie and Mark; clear communication and quick resolutions to my issue.
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kathryn,
Thank you so much for the really nice 5 star Trustpilot review.
We are so pleased that Martin & Debbie were able to help you with your issue.
Thank you so much for the comments made about clear the communication and being quick to resolve the issue.
The feedback was really appreciated and both Debbie and Martin will be pleased to hear about this.
Kindest Regards.
Tommee Tippee.
Beverley and Honorine great help !
Beverley and Honorine both have been so helpful in sorting out my concerns with a damaged item, super quick email reply’s and taking everything into account. Thank you for all your help
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Amy,
Thank you for taking the time to leave a review of your experience with Beverley and Honorine. We are thrilled to hear they quickly resolved the issue with your damaged item and shall ensure your feedback is passed on to them.
Best wishes
Tommee Tippee
Great customer service from Beverly…
Great customer service from Beverly went above and beyond!!!
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sonny,
Thank you for leaving some feedback on your experience with Beverley. We are delighted to hear how happy you are with the service you received from her and shall ensure your kind words are passed on to her.
Best wishes,
Tommee Tippee
Incredible customer service
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted more info on the cable to replace it myself but he was so amazing that he asked a few questions and has sent out a replacement.. incredible customer service !
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Antony.
We are so pleased to hear how helpful he was when helping with your Gro Egg and replacing the cable for you!
Best wishes,
Tommee Tippee
Izzy
Izzy, was a tremendous help! she was knowledgeable, respectful, efficient.
I had a wonderful experience talking her!
thank you Izzy!
September 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Caitlin,
Thank you so much for the really lovely review about your interaction with Izzy,
We are so please to hear that you found Izzy, was really helpfull as well knowledgeable at the same time was respectful and was efficient making sure your query was dealt with.
Your comments about being a wonder experience speaking to Izzy will be fedback to her, which she will be delighted to hear.
We wish you all the best.
Tommee Tippee.
Very helpful when i needed replacement…
Very helpful when i needed replacement straws for her sipping cup. My daughter loves their stuff and binkys!
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gabriele,
Thank you for taking the time to leave a review of your experience with us.
It's wonderful to hear how helpful our Parent-Care Specialists were when getting you some new straws for you cups.
We're so happy to hear your little one loves these and our Soothers!
Best wishes,
Tommee Tippee
Brilliant Customer service.
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Liaqat,
Thank you for taking the time to leave a review of your experience with our Parent-Care Specialists.
We are so pleased to hear they offered brilliant service.
Best wishes,
Tommee Tippee
That is wonderful
That is wonderful. They are very kind and generous, and I truly appreciate this brand. The customer service is excellent.
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Yelitzabeth,
Thank you for taking the time to leave some lovely feedback!
We're delighted to hear how satisfied you are with the service provided by our Parentcare Specialists and we could not be happier to hear how highly you rate us as a brand. We're thrilled that your experience has been excellent and that your query has been resolved swiftly with kindness and generosity.
We hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Customer Service 5*
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely damaged/bashed. Unfortunately the item inside is damaged and we have the same issue again. Beverley as arranged for another item to be sent out and added some extras as a goodwill gesture - fantastic customer service which will definitely make me return and buy again. Thank you!
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Laura,
Thank you for your feedback.
We're so sorry to hear your replacement arrived damaged, but we're also thrilled that Beverley quickly resolved the matter for you again.
It is wonderful to read your review, how pleased you are with the service you received and that you intend on trying more of our products.
We greatly appreciate you taking the time to leave feedback from your experience and shall ensure your kind words are passed on to Beverley.
Best wishes
Tommee Tippee
Helpful, quick response, easy
Ordering was easy and went amazing and the dispatch was quick and was kept updated throughout. Through no fault of Tommee Tippees i had an issue with delivery but spoke to Antony at their customer care and he resolved the issues ASAP for me - responses was almost instant, he was honest, helpful and overall lovely. Some of the best customer service i have received in a while - would recommend.
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback!
We're pleased to hear that you found our Parentcare Specialist, Antony to be thorough and helpful when supporting you with your query and we're thrilled to hear how satisfied you are with the service provided.
We're very happy to hear that your issue has been resolved and hope your delivery arrives soon.
Kind Regards,
Tommee Tippee
Customer service agent was thorough and…
Customer service agent was thorough and helpful, unfortunately I will be left without a product while my faulty one is sent for review however not company fault as I purchased via third party
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Annon,
Thank you for taking the time to leave some feedback!
We're pleased to hear that you found our Parentcare Specialists to be thorough and helpful when supporting you with your query and we're thrilled to hear how satisfied you are with the service provided.
We can certainly understand your disappointment while you are without your machine during our team's assessments and we would like you to know that we are here to support you through this process. We're happy to help in any way that we can during this time and we can assure you that we will be in communication with you throughout this matter.
We really appreciate your time and efforts and we aim to be in touch with you soon.
Kind Regards,
Tommee Tippee
Replies fast
Replies fast. Able to order what i needed for my breastpump.
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Irene,
Thank you for your feedback.
We're so glad you're happy with our service and were able to get the parts you needed.
Please do feel free to reach out should you ever need any more parts or further assistance in future.
Best wishes,
Tommee Tippee
Anthony- Parent-Care Specialist
Anthony- Parent-Care Specialist
Really helpful. Amended my order so I could have the full offer from the website.
Quick response and kept me up to date throughout.
September 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Amy,
Thank you so much for the lovely postive 5 star review about your recent interaction with us.
I am so pleased to hear that Antony was able to help you to make sure that you will recieve everything from your order.
We are pleased to hear that that you had a quick response and was kept upto date throughout the interaction.
This will be fedback to Antony who will be very happy for the feedback.
Warmest Regards.
Tommee Tippee.
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