Tommie tippee prep machine a fantastic machine complete life saver we have had ours for 6 1/2 years regular cleaning new filter every 3 months with my childs additional needs can tastes the difference... See more
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Reviews shaping this summary
Wonderful customer service. Antony is an absolute gem! Our let’s go bottle warmer lid got damaged and although they don’t do it as a spare part he could point me in the direction of an alternative and... See more
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Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... See more
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Exceptional customer care. I had to contact due to a faulty display on the rapid cool and Florence was lovely and issued a replacement. Very grateful indeed as I literally could not cope leaving the... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Most poorly designed and made product ever
I honestly regret spending £200 on the Tommee Tippee Perfect Prep Pro. I bought it because I expected it to make preparing my baby's formula quick, easy and stress-free. Instead, it has made feeding my baby more stressful than ever.
I have a hungry, crying baby, and I am having to stand there struggling with the machine, dealing with calibration, putting the tank water in and out the fridge, temperature detection and error messages instead of simply being able to make a bottle. You have to keep the water tank in the fridge between feeds just to make the machine work, and if the room is too warm, it stops dispensing the hot water when you need to make a bottle because of its temperature/safety system. Tell that to my hungry baby!!
The fact that the hot water can stop working when the room temperature is around 26–28°C is absolutely ridiculous. This is a completely normal temperature inside a home in the summer! I should not have to worry about the temperature of my house just to be able to prepare my baby's bottle.
And having to calibrate the machine in the first place is another ridiculous step for a product that costs £200. I paid this much money because I expected convenience. Instead, I feel like I have bought a machine that creates more problems than it solves.
I don't care how many safety features are built into it if the end result is that I cannot reliably make my baby's bottle when my baby is hungry and crying.
For me, this is by far the worst product I have ever spent my money on.
August 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Claudia,
Thank you for taking the time to leave us this feedback.
We are sorry to hear that you have been facing this issue with your machine, We can only imagine how frustrating this must have been for you.
The safety feature is in place to ensure a dispensed feed is safe for your little one and due to the nature of the machine if the climate is warmer than usual the machine can struggle to cool the water effectively after the initial hot shot. We understand this must be stressful especially when you are caring for a crying baby.
We would love to support you further with this but unfortunately TrustPilot have not shared your email address with us for us to contact you. Please can we can that you reach out to us at Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service. Needed some help as a product wasn’t quite right and they helped me sort this really quickly. Thankyou Florence!
August 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rebecca,
Thank you for taking the time to leave a review of your experience with Florence.
It's great to hear that she offered excellent service when helping you with your product.
Best wishes,
Tommee Tippee
I have bought lots of Tommee tippee…
I have bought lots of Tommee tippee products and they have always been great. When I did have a problem Anthony was very helpful and managed to get replacement parts for my product. Thank you
August 7, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Eva,
Thank you for taking the time to leave a review of your experience with Antony.
It's great to hear how helpful he was when getting you the replacement parts you needed.
Best wishes,
Tommee Tippee
Great customer service
Great customer service. Needed a new air tube for my double pump and couldn’t purchase online so emailed them and they sent replacements free of charge. Second time round using tommee tippee products and 100% recommend never had any issues or complaints x
August 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Erika,
Thank you for taking the time to leave a review of your experience with us.
We are very happy to hear the team were able to get you some new parts for your breast pump so you can continue to use and love this.
Best wishes,
Tommee Tippee
Exceptional customer care
Exceptional customer care. I had to contact due to a faulty display on the rapid cool and Florence was lovely and issued a replacement. Very grateful indeed as I literally could not cope leaving the house without my rapid cool. We're a full on tommee tippee household, I think we have everything haha thank you for amazing products and help when they break
August 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Joanne,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear she was exceptional when helping out with your PrepGo and making sure you have one you can rely on when you're out and about!
Best wishes,
Tommee Tippee.
This is a great product
This is a great product. We have been doing the trial and error with bottle and nipple size selection for the last 3 months for my granddaughter. I called the parent care division of Tommie Tippie with some questions and they were absolutely wonderful.
July 6, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shelley,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how helpful they were in helping your find the right bottles and teats for you and your little one.
Best wishes,
Tommee Tippee
Overall good items that make mama life easier!
I have a number of Tommee Tippee products and overall are very good. We use the perfect prep machine and UV steriliser on a daily basis and work very well so far. Only issue with the prep machine is that it stops working in hot temps (so no use in the heat wave!)
We also used the PrepGo portable feed maker which was brilliant to start with but became faulty within a few months of use (we only used it a couple of times a week). Contacted customer service and they were brilliant with communication. Offered a replacement but politely declined as it looks like a common fault with this item (would avoid buying this item as it really doesn't last long and temperature notification can be faulty). Refund was recieved once item was collected from me. Slightly faffy to return the item, even though it will be binned? Unfortunately the collection company did not come when they said they would (not directly TT's fault) but did add frustration to the situation whilst also trying to find another brand's replacement.
August 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi A Powell,
Thank you for taking the time to leave a review toady.
We are pleased to hear you are overall enjoying the products and using them on a daily basis.
We understand how important it can be to have a machine up and running during feeding time so to see the temp light can be frustrating but this is implemented as a safety feature to ensure the final feed is always going to be the right temp, so although it can be frustrating it is designed with your little one in mind.
We are sorry to hear you had to contact in with an issue on the PrepGo and that the collection was not arranged at the right time but it is glad to hear the refund was handled quickly.
If you need any more support please do not wait to reach out.
Best Wishes,
Tommee Tippee
I bought a white cooling flask and it…
I bought a white cooling flask and it broke so I thought I’ll buy another one because that’s the only way I can feed my hungry baby fast, I buy another one that one breaks… then another then another and all 4 have broke within a couple weeks of use, and my baby is only 5 months old.
August 5, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gary,
Thank you for taking time to leave your feedback on your experience with the PrepGo.
We are sorry to hear that you have experienced issues with these, we designed this to be a fast, reliable and safe way to feed your little one while on the go. We can understand the frustration of having several break on you within a couple of weeks of use.
We would love to support you further on this, unfortunately TrustPilot has not given us your contact information. If we can kindly ask you to contact us on the following we would like to support you in getting this resolved so you can get back to little one.
Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Warmest Wishes,
Tommee Tippee.
I like the bottles and the steriliser
I like the bottles and the steriliser. Will definitely buy it in the future .
August 4, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of our bottles and steriliser.
It's wonderful to hear that you liked both of these and would buy them again!
Best wishes,
Tommee Tippee
Excellent customer service
I had a faulty rapid cool and within a short phone call I had a new one on order for me, and spoke to a very helpful customer service team member called Nicholas G.
August 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alice,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care specialists are able to get an issue resolved and a replacement out to you and your little one so quickly.
We will be sure to pass your kind words along to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Purchase was for me daughter.
Purchase was for me daughter.
Not heard about any problems yet. So I assume everything is good.
October 7, 2025
Reply from Tommee Tippee UK
Hi Eye,
Thank you for taking time to leave your review.
We're always happy to hear that there are no issues with your order.
Please do not hesitate to get in contact should you or your daughter need any future support.
Warmest Wishes,
Tommee Tippee.
Dummy changes
I phoned TT because I couldn’t purchase our usual dummies as the designs have changed and my boy is ND so likes particular types however Beverley was very kind understanding and spoke to Charlie on the phone to explain the situation which was lovely. We have hopefully found a resolution we’ll wait and see. I appreciate TT have to change designs but it does make life a little harder when you have a neurodivergent child. Thank you Beverley hopefully the new dummies will work out and I’ll order some more.
August 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Fay,
Thank you for taking the time to leave a review and your valued feedback.
We are so happy to hear that Beverley was kind and understanding and especially sweet that Charlie spoke with her, we will be sure to pass on your lovely words.
We understand that changing designs may be difficult when you have a neurodivergent little one, rest assured that feedback will be passed on.
Warmest wishes,
Tommee Tippee.
I spoke with a lady called Debbie on a…
I spoke with a lady called Debbie on a online chat with regards to some issues Iv been having with my sons bottles he uses she was very helpful and polite and ordered a replacement bottle with no hassle really grateful for all her help
August 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chelsea,
Thank you for taking the time to leave a review we really appreciate your feedback.
We are sorry that you faced some issues with your bottles but are really happy to hear that Debbie was able to assist you in a professional way.
If you need any further assistance please do not hesitate to reach out to us.
Best wishes.
Tommee Tippee.
Excellent products
Excellent products. Couldn’t do without the dream maker and the portable black out blind.
The perfect prep machine is a life saver. Tried making a bottle the normal way and I’d sooner just press a button on the TT machine.
Excellent customer service from the team too!
June 30, 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you for taking the time to leave such a lovely review.
We are especially happy to hear that you love the PerfectPrep and that it makes your life easier, that is wonderful to know.
It is also great that you appreciate our team, we will be sure to let them know.
Please do not hesitate to get back in contact should you ever need any future assistance.
Best wishes,
Tommee Tippee.
Fantastic customer service
Lost a sealing ring for my portable bottle warmer. Contacted support and they were absolutely fantastic! Izzy had the part on order for me in no time. I couldn’t have had a more positive experience.
August 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Paul,
Thank you for leaving a review on Izzy, we will be sure to pass that on to her.
We understand that parts may get lost at times, we are happy that we were able to replace the part for you and that in the process you had a positive experience with us.
Best wishes,
Tommee Tippee.
great customer service
I contacted Tommee Tippee as the markings were coming off my bottles that i had only had for 10 weeks. I spoke with Cienna and Beth who were lovely enough to organise a replacement! They were very helpful and professional :)
August 3, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Maddison,
Thank you for taking the time to leave a review of your experience with Cienna and Beth.
We are very happy to hear how lovely and helpful they were in helping organise some replacement bottles for you after the marking had come off of yours!
Best wishes,
Tommee Tippee.
My electric breast pump lost suction…
My electric breast pump lost suction power but I didn't have the receipt as it was a gift. It proved difficult to get any help at first bc the product is not discontinued. However Florence was very helpful and did what she could by sending out a selection of new parts to hopefully get the pump working again (which it is). Florence was very helpful
July 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Niki,
Thank you for leaving a review of your experience with Florence.
It's great to hear how helpful she was in sourcing the parts you needed for your breast pump to try and get that working as expected for you.
Best wishes,
Tommee Tippee
Although the product used to work great…
Although the product used to work great it has now become unusable
May 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Robert,
Thank you for taking the time to leave a review. We're very sorry to hear that a once loved product isn't working the way it used to.
Trustpilot hasn't provided any contact information for you but we would love to chat with you about this to see how we can assist.
Please could you reach out to us using one of the methods on our Contact Us page here: https://www.tommeetippee.com/en-gb/contact-us
Best wishes,
Tommee Tippee
Great service!
Got in touch in regards to a faulty hopper on my prep machine, a free replacement was issued the very next day! Would 100% recommend, has been a stress free positive experience, thank you! (Deb and Flo)
July 31, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kay,
Thank you for taking the time to leave a review of your experience with Deb and Flo.
We are so pleased to hear how swiftly they were able to help get you a new hopper for your Perfect Prep so you can keep using this!
Best wishes,
Tommee Tippee
Just wanted to say how amazing the…
Just wanted to say how amazing the customer care team have been especially Debbie and Sophie! I purchased an electric breast pump and couple of years ago and since returning to breastfeeding my second I was worried about the parts etc so contacted tommee tippee. The customer service I got was second to none, they was so helpful, friendly and was so kind to replace the pump parts for free. Thankyou so much. Will definitely recommend tommee tippee to anyone 😊 Alot of company's will happily take your money and not care about what happens to the product afterwards. Any question big or small the customer care team are very efficient at answering any queries with there products.
July 29, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chantelle,
Thank you for leaving such a lovely review of your experience with Debbie and Sophie.
It's wonderful to hear how helpful and friendly they were when offering to replace the parts of your breast pump free of charge so you can continue to use this!
Best wishes,
Tommee Tippee
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