Back2 International Ltd Reviews 1,727

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and friendliness of the staff, especially during delivery. Many people appreciate the prompt and efficient delivery service, often noting that products arrived quickly and as arranged. The pricing is frequently mentioned as fair and competitive, with consumers finding great deals on high-quality products. However, some customers also noted issues with their orders, including receiving incorrect or damaged items, or experiencing problems with delivery addresses. A few people were dissatisfied with the communication regarding delivery dates and order acknowledgments, feeling they had to chase for updates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

People report positive experiences with product, praising the great prices and excellent service. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and superb... See more

Price

Clients share positive opinions on price. Many reviewers found the prices to be great, fair, and competitive,... See more

Order

Users describe ambiguous interactions with order. Some customers report excellent experiences, with prompt... See more

Based on these reviews

Rated 5 out of 5 stars

Item still not received by person needing it, although ordered on 3.3.26. Sent to wrong address in error although delivery address clearly given. Little in the way of apology from the compa... See more

Company replied

Rated 5 out of 5 stars

Ordered new chair on Sunday night, had a phone call first thing Monday morning to see if they could deliver on Tuesday. The sales person was very helpful, has a few queries and the deliver was easy.... See more

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Rated 5 out of 5 stars

Great service, our place can be difficult to find and is often confusing for delivery drivers. The company phoned us up establishing exactly where they needed to go and upon arrival checked again... See more

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Rated 5 out of 5 stars

I would highly recommend this service! I am just in the middle of moving into a new house and have been messed about with receiving the keys so I had a load of things and people outside awaiting deliv... See more

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Rated 5 out of 5 stars

Chair arrived quickly and at a great price Slight confusion as the assemble instructions inside the box implied there was a piece missing, but a quick call to Back2 clarified that there wasn't and al... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, a small problem was resolved very efficiently (often you only really know how good a place is until something goes slightly awry). A very fair price. Would use again.

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Rated 5 out of 5 stars

I ordered a computer chair and found the website really easy to use. The reduction on the chair I purchased was amazing. From placing my order to receiving a call and confirming what day best suited f... See more

Company replied

Rated 5 out of 5 stars

We ordered HÅG Capisco 8107 Chair w/ Headrest - Paloma Dark Green 05851 - Silver Base £1,199. It arrived not quite as imagined but 100% special thanks to Back2 and Harvey Kempton for making good. Fl... See more

Company replied

Rated 5 out of 5 stars

Great service. Able to try out the chairs at the showroom. Delivery as arranged with a small delivery window as requested. Helpful in dealing with post delivery Qs, quickly and without problems.

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Rated 5 out of 5 stars

The chair I ordered was an ex-demo model, and the staff were not happy with some scuffs on it so supplied a new one, which was remarkable service.

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Rated 5 out of 5 stars

Great online shop and expedient delivery service. I am very pleased with the excellent Okamura Contessa II office chair which is now an essential part of my home office as a full-time remote w... See more

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Rated 5 out of 5 stars

Back2 is excellent. I was able to try several seats in the showroom and then buy online. Delivery quick and painless. Superb.

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Rated 5 out of 5 stars

The chair arrived safely and faster than expected. The product delivered was accurate to what was ordered, so successful!

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Rated 5 out of 5 stars

Great pricing, fast delivery (except from the courier sending one chair to the wrong depot!) and hassle free ordering.

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Rated 5 out of 5 stars

Super efficient - they rang an hour after I ordered to see if they could deliver my chair straight away. Good prices too.

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Rated 5 out of 5 stars

Ordered a Herman miller office chair, which was competitively priced and promptly delivered. Excellent communication throughout and the item was delivered fully assembled.

Company replied

Rated 5 out of 5 stars

Great service, quick delivery, best price and a fabulous new chair. Thank you!

Company replied

Rated 5 out of 5 stars

Best deal out there for an Aeron desk chair. Fast delivery. Comes assembled.

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Rated 5 out of 5 stars

Excellent Service, delivery was prompt, and delivery guy Nikola was exceptionally good, he ensured my equipment was handled with care. Overall, it was a delightful experience.

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Rated 5 out of 5 stars

I've used Back2 for years and they alwasy delivered great service.

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Rated 5 out of 5 stars

Delivery was very quick, very efficient and the driver was extremely responsive

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Rated 5 out of 5 stars

Efficient and helpful delivery, with some very helpful advice

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Rated 5 out of 5 stars

They did an amazing job on my car. Great communication. Came on time and didn't overcharge. I recommend them to my mum for some work too. Highly recommend!

Rated 4 out of 5 stars

Purchased Herman Miller Verus chair, great price at Back2. I scored 4/5 due to the best price I could find on the market. subtracted 1 point because I felt communication could have been better for arr... See more

Company replied

Rated 4 out of 5 stars

Good product at a reasonable price compared to other options available, and it arrived very quickly. The only negative was that there were no instructions included - just a piece of paper with a QR co... See more

Company replied

Rated 4 out of 5 stars

It was good to go and see the chairs and try them out. This was very important to me, you have to know how they feel & move. But the showroom is very small and I had hoped to see more chairs before m... See more

Company replied

Rated 1 out of 5 stars

My overall experience with this company has been disappointing. After purchasing a chair, I received no updates for two weeks and had to chase them myself, only to be given next-day delivery wi... See more


Company details

  1. Office Furniture Store
  2. Furniture Store
  3. Office Supplies Store
  4. Office Equipment Supplier
  5. Office Supply Wholesaler

About Back2 International Ltd

Written by the company

Shop Back2 Office Chairs & Desks

Shop Sit-Stand Desks

Shop Herman Miller Chairs & Desks

Shop HAG Capisco Chairs

Shop Humanscale Chairs

Shop RH Logic Chairs

Contact Back2


About Back2.co.uk

Back2 is an authorised dealer of many world-renowned office furniture brands, such as Herman Miller, Humanscale, HAG, RH, Okamura and many more. We are the UK's leading supplier of ergonomic office chairs for the home and the workplace. We also supply the best range of standing desks from Lavoro to Nowy Styl.

For over 30 years, we have helped home offices and companies of all sizes by providing ergonomic chairs, standing desks and DSE assessments. This result has been proven to cut down the cost of work-related absence caused by poor ergonomic setups.

Whether you are looking for Herman Miller, HAG, ergonomic, or desk chairs, explore our range of products today. We also provide the best range of desks and chairs for children to help them study in the correct posture.


Why Choose Back2.co.uk?

Authorised Dealer

We are an authorised dealer of Herman Miller, HAG, Humanscale, Okamura, RH, Lavoro, Luxy, Moll and many international brands that promote ergonomics and wellbeing.

Fast Delivery

Most of our products are in stock and ready to ship anywhere in the UK by either our in-house delivery or third-party couriers, so you will get your item within 1-14 days.

Price Match Promise

We know we have the best online prices on all our popular products. If you find it cheaper elsewhere, we promise to match the price or make it cheaper.

Sound and Friendly Advice

All our staff are trained in display screen equipment and have years of product knowledge. We can advise on what chairs would work for you and what would help with your posture.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good products and prices

Good products and prices. Reasonable dispatch time. Delivery process not as smooth as it could have been (the delivery van arrived before advised delivery slot and I was not home), but otherwise really good.

January 17, 2025
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Reply from Back2 International Ltd

Hi and thank you for leaving us a review. We are glad that we were able to meet your expectations and hope the item keeps you comfortable and supportive for many years to come

Rated 5 out of 5 stars

Nice chair

Nice chair. Arrived in a timely manner. Comfortable.

January 15, 2025
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Reply from Back2 International Ltd

We're so grateful for your kind words! It means the world to us that you had such a positive experience. We'll be sure to share your feedback with the team. Thank you for choosing us!

Rated 5 out of 5 stars

Fabulous service and great chair-…

Fabulous service and great chair- couldn’t be happier

January 15, 2025
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Perfect!

I got a phone call telling me the delivery date. On the day of delivery I got a one-hour window. Delivery was quick, and chairs already assembled, couldn't have had a better experience.

January 2, 2025
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Herman Miller Chair

Very efficient service. The chair I ordered seems very comfortable and arrived promptly especially as it was ordered between Christmas and New Year.

January 6, 2025
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Great experience!

Great experience!

Delivered on the promised day, fully assembled - which I was over the moon by!

January 6, 2025
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Reply from Back2 International Ltd

We're so grateful for your kind words! It means the world to us that you had such a positive experience. We'll be sure to share your feedback with the team. Thank you for choosing us!

Rated 5 out of 5 stars

Good service in terms of telephone…

Good service in terms of telephone enquiries and arrangements of delivery. Great product. Really good support cushion for your back

January 2, 2025
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Reply from Back2 International Ltd

We're so grateful for your kind words! It means the world to us that you had such a positive experience. We'll be sure to share your feedback with the team. Thank you for choosing us!

Rated 5 out of 5 stars

RH Logic 220 Office Chair

I'm the new owner of a really comfortable computer chair, thanks to Back2. The shop adviser, Quy, was patient and helpful, and secured a good rate on what's the best computer chair I'll ever own. It's an RH Logic 220, with many options for adjustments. The design is superb, with clearly-marked levers to help with changes to the height, seat depth and back rest position. One of the best features is the graduated back support and the rocking motion. I have chronic back pain and this chair's adjustments is helping a lot. The video instructions were clear and I'm extremely happy with my purchase. Many thanks to Back2.

December 10, 2024
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Will use again

Excellent communication and information. Very personal. And delivery was easy and as discussed.

December 23, 2024
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Reply from Back2 International Ltd

Hi and thank you for leaving us a review. We are glad that we were able to meet your expectations and hope the item keeps you comfortable and supportive for many years to come

Rated 5 out of 5 stars

High quality - great recommendation

Fast tracked delivery - a great product (which already came recommended)

December 17, 2024
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Exceptional Products and Outstanding Service from Back2

I recently received my Champion desk and Maximo chair, and I couldn’t be happier! The solid German quality of the products speaks for itself, but what truly stood out was the exceptional service from the team at Back2.

Quy and Marcin have been absolutely fantastic, offering expert guidance and tremendous support!! From helping me choose the perfect ergonomic solutions for both adults and kids to patiently answering all my questions, both Quy and Marcin truly are EXPERTS in their field 🏆

A special shout-out to Nicolas and Andre as well, especially Nicolas who went above and beyond by reassembling the desk upon delivery with such care and dedication.

Back2’s commitment to customer service is second to none! I couldn’t recommend them more for their outstanding products and excellent service. Thank you, Back2, I’ll definitely be back again ☺️

December 6, 2024
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Good communication

Good communication, good product, good price. What's not to like!

December 5, 2024
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Very helpful

Very helpful, chair arrived promptly and any questions I had were answered.

November 27, 2024
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Very efficient service

November 29, 2024
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Reply from Back2 International Ltd

Hi and thank you for leaving us a review. We are glad that we were able to meet your expectations and hope the item keeps you comfortable and supportive for many years to come

Rated 5 out of 5 stars

Great customer service

We dealt with Marco the chair and desk was delivered on time. Communication was perfect as I was updated with necessary information consistently. The chair and desk is so comfortable and great quality too. Thank you study tech and Marco 👌

November 11, 2024
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Back2 chairs

Clearly communicated delivery date that was stuck to! And the delivered office chairs are robust and comfortable.

November 20, 2024
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars
Back2 International Ltd logo

Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Superb chair

Love my new hag 8106 chair. Comfy, stylish, quick delivery, no need to install. Pricey but totally worth it!

November 12, 2024
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Reply from Back2 International Ltd

Hi and thank you for leaving us a review. We are glad that we were able to meet your expectations and hope the item keeps you comfortable and supportive for many years to come

Rated 5 out of 5 stars

Great chairs at great prices.

Great chairs at great prices.

A web search identified a couple of suppliers of the Hag chair I wanted. Back2 were slightly cheaper and had the spec I wanted - black foot ring rather than white. Online purchasing was easy and I was kept up to date with the delivery. Assembly was straightforward - one socket cap screw. Even the Allen key supplied was of good quality.

November 11, 2024
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Reply from Back2 International Ltd

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Excellent

Harry was excellent for the installation process of my new desk and chair. Could not fault him. Thank you very much.

November 8, 2024
Unprompted review
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Reply from Back2 International Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

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