Sent me the wrong version of the product I had ordered, & didn't respond to my email asking for clarification or guidance on how to make it right. In the end I didn't return as I was able to make... See more
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Based on reviews, created with AI
Since 1971 we have been passionate about ergonomics and seating. We carefully select the best chairs from the best manufacturers in the market today.
Ashley House, ME20 7JZ, Aylesford, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service. Gas cylinder in chair broke 7 years after I bought it from them. Dropped them an email and they got the manufacturer to come out and fix it under the warranty free of charge within a couple of days. Now good as new. Would definitely recommend them!

Reply from Office Chairs UK
Everything worked. When a transaction goes smoothly - good price, easy to order, fast and reliable delivery - all you can say is that sometimes the world works as it should. In this case, the world worked as it should. Very happy.

Reply from Office Chairs UK
Overall really good experience, reduced by 1 star because I needed to follow up on delivery times which would have ideally been provided automatically. I would purchase from them again and recommend to others.

Reply from Office Chairs UK
Great communication and item arrived exactly when said.

Reply from Office Chairs UK
Good website
Excellent delivery, driver called to arrange as soon as order was confirmed 👍

Reply from Office Chairs UK
A great service from the family friendly firm. The gift for my daughter for Christmas was received with delight

Reply from Office Chairs UK
Good product, delivered on time with clear assembly instructions those being none too common these days.

Reply from Office Chairs UK
Great chair and service.
From placing an order, getting questions answered and delivery were smooth with everyone.
Chair is comfortable and I am happy with it.

Reply from Office Chairs UK

Reply from Office Chairs UK
Efficient personal service and communication prior to delivery via e mail and a clear website that made selecting a suitable chair much easier. Chair personally delivered by the firm punctually.

Reply from Office Chairs UK
Great Herman Miller chair, very comfortable, it is also a decent size, without being too big, does what it says on the tin. I am happy.

Reply from Office Chairs UK
Sent me the wrong version of the product I had ordered, & didn't respond to my email asking for clarification or guidance on how to make it right.
In the end I didn't return as I was able to make it work, but wouldn't say customer service was exceptional.
Following the above review, I'm happy to say the old monitor arm has been collected & the correct one dropped off. Thank you for rectifying James & Dean! 🙏

Reply from Office Chairs UK
A bit of a hiccup in communication to start with, but it was resolved quickly and everything went to plan afterwards. Delivery was slightly later than stated but goods were well packaged and delivered as promised.

Reply from Office Chairs UK
Nice to have bought a superb quality British made product!

Reply from Office Chairs UK
Not inexpensive but the only chair that helped my backpain after prolonged sitting was the HermanMiller Aeron chair.

Reply from Office Chairs UK
Excellent after sales service, fantastic chair. Cannot fault this seller (second purchase from them)

Reply from Office Chairs UK
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