Office Chairs UK Reviews 1,310

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless ordering process, timely delivery, and excellent customer service. Many people highlight the high quality of the products received, often noting their comfort and durability. The communication throughout the purchase and delivery process is consistently described as clear and helpful, contributing to a positive overall experience for consumers. However, some customers also noted occasional issues with product quality, such as receiving items with missing parts or defects, or finding the build to be weaker than expected. A few other people also felt that the initial product received was not the correct version or specification they had ordered, requiring subsequent rectification.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the comfort and quality... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

People report ambiguous experiences with quality. Many customers are delighted with the quality of their... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 5 out of 5 stars

Sent me the wrong version of the product I had ordered, & didn't respond to my email asking for clarification or guidance on how to make it right. In the end I didn't return as I was able to make... See more

Company replied

Rated 5 out of 5 stars

Bought a Herman Miller Officer Chair. On arrival realised I had ordered one with less adjustability than I expected. They promptly arranged an exchange with good communication and quick replies to ema... See more

Company replied

Rated 5 out of 5 stars

A bit of a hiccup in communication to start with, but it was resolved quickly and everything went to plan afterwards. Delivery was slightly later than stated but goods were well packaged and delivered... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new desk and chair, wasn't too sure who to use and narrowed it down to Office Chairs UK and one other company, once I talked to Office Chairs UK I knew I would order from the... See more

Company replied

Rated 5 out of 5 stars

Excellent easy to use website, with very good aftersales communications and timely delivery. Item arrived extremely well packages, so much so I was like a wee child; more interested in the awesome bo... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. The team were willing to send fabric samples as I was concerned that the online colours may not have been accurate. Updates came regarding the progress of the order . Absolutel... See more

Company replied

Rated 5 out of 5 stars

All went smoothly with order, have had no conversations with company so cannot comment on how they manage purchase or fault issues. Pleased with purchase.

Company replied

Rated 5 out of 5 stars

Great chair and service. From placing an order, getting questions answered and delivery were smooth with everyone. Chair is comfortable and I am happy with it.

Company replied

Rated 5 out of 5 stars

The chair I purchased was a very good price and was delivered on time after being made to order. Telephone inquiries were handled promptly and efficiently.

Company replied

Rated 5 out of 5 stars

Good product, delivered on time with clear assembly instructions those being none too common these days.

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Rated 5 out of 5 stars

Good delivery service, and excellent KAB chair. Best to leave your suppliers invoice out of the box next time!

Company replied

Rated 5 out of 5 stars

Excellent after sales service, fantastic chair. Cannot fault this seller (second purchase from them)

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Rated 5 out of 5 stars

Great Herman Miller chair, very comfortable, it is also a decent size, without being too big, does what it says on the tin. I am happy.

Company replied

Rated 5 out of 5 stars

Chair came minus 1 castor. Rang up and was sorted instantly. Replacement castor arrived in post within days.

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Rated 5 out of 5 stars

Ordered a new task chair for my home office, very pleased with my choice, the chair is supportive and very comfortable.

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Rated 5 out of 5 stars

Knowing that my order wouldn’t arrive for a few weeks, I was kept up to date as to when it would arrive. I was also very impressed with the packaging.

Company replied

Rated 5 out of 5 stars

ODERED CHAIR FORM OFFICE CHAIRS UK. WAS DELIVERED PROMTLY AND UNPACKED AND PACKAGING TAKEN AWAY! GREAT SERVICE!

Company replied

Rated 5 out of 5 stars

Good website Excellent delivery, driver called to arrange as soon as order was confirmed 👍

Company replied

Rated 5 out of 5 stars

Excellent customer service. Gas cylinder in chair broke 7 years after I bought it from them. Dropped them an email and they got the manufacturer to come out and fix it under the warranty free of char... See more

Company replied

Rated 5 out of 5 stars

Lovely quality and very comfortable. Nice movement on casters. Feels stable.

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Rated 5 out of 5 stars

Efficient personal service and communication prior to delivery via e mail and a clear website that made selecting a suitable chair much easier. Chair personally delivered by the firm punctually.

Company replied

Rated 5 out of 5 stars

I sit on it for hours and never notice I'm sitting. If that is not what a chair is supposed to do, what is?

Company replied

Rated 5 out of 5 stars

Delivered in a timely manner, product as described and good price.

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Rated 5 out of 5 stars

Overall very good, Competitive price and good communication during the delivery process.

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Rated 4 out of 5 stars

I am really pleased with the orthopedic office chair I purchased. It seems to be robust enough for every day use. There are plenty of adjustable features. Ie Arm rests, seat height, back posture, he... See more

Company replied

Rated 1 out of 5 stars

took 3 weeks to come trying to save money on frieght so arranged in house delivery then in the end only arranged with a professional courier as one should when the customer wants to cancel the order.... See more

Company replied

Rated 4 out of 5 stars

Overall really good experience, reduced by 1 star because I needed to follow up on delivery times which would have ideally been provided automatically. I would purchase from them again and recommend t... See more

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Rated 1 out of 5 stars

I am apologising for not giving this company time to respond. I will be able to upgrade my review once my chair is collected as agreed and I receive a timely refund.

Company replied

Rated 1 out of 5 stars

Quite expensive. Chair turned out to be much smaller and weaker build than I had expected. No help from customer care. Can't recommend the company.

Company replied

Rated 4 out of 5 stars

The chair was to the wrong specification, with a grey base, not a polished one. We kept the incorrect one while the correct base was ordered and they then came and swapped it, but it took over 7 weeks... See more

Company replied

Rated 3 out of 5 stars

I have bought several of these chairs but recently the arms are breaking off, so don't think I will be buying any more!

Company replied


Company details

  1. Office Furniture Store
  2. Furniture Store

Information provided by various external sources

Since 1971 we have been passionate about ergonomics and seating. We carefully select the best chairs from the best manufacturers in the market today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Gas cylinder in chair broke 7 years after I bought it from them. Dropped them an email and they got the manufacturer to come out and fix it under the warranty free of charge within a couple of days. Now good as new. Would definitely recommend them!

April 7, 2026
Unprompted review
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much for your kind review and I am very pleased to hear that we were able to help.

Rated 5 out of 5 stars

Everything worked

Everything worked. When a transaction goes smoothly - good price, easy to order, fast and reliable delivery - all you can say is that sometimes the world works as it should. In this case, the world worked as it should. Very happy.

December 19, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Ian for your order and review. We are delighted with your comments.

Rated 4 out of 5 stars

Overall really good experience

Overall really good experience, reduced by 1 star because I needed to follow up on delivery times which would have ideally been provided automatically. I would purchase from them again and recommend to others.

December 19, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you for your order and review. I will pass on your comments on the delay in confirming the delivery date. We usually update the users area once we receive the delivery information so we apologise for that delay..

Rated 5 out of 5 stars

Good website Excellent range

Good website
Excellent delivery, driver called to arrange as soon as order was confirmed 👍

December 19, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much for your order and review.

Rated 5 out of 5 stars

A great service from the family…

A great service from the family friendly firm. The gift for my daughter for Christmas was received with delight

December 19, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Susan we are delighted to hear that.

Rated 5 out of 5 stars

Good product

Good product, delivered on time with clear assembly instructions those being none too common these days.

November 26, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much for your order and review I will pass on your positive comments.

Rated 5 out of 5 stars

Great chair and service

Great chair and service.
From placing an order, getting questions answered and delivery were smooth with everyone.

Chair is comfortable and I am happy with it.

November 26, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Many thanks Alex for your order and review. We are delighted to hear that you had a positive experience.

Rated 5 out of 5 stars

Efficient and excellent personal service…

Efficient personal service and communication prior to delivery via e mail and a clear website that made selecting a suitable chair much easier. Chair personally delivered by the firm punctually.

October 23, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Rob for your order and review. We are a family business so it is great to hear your feedback on the personal service.

Rated 5 out of 5 stars

great

great. fast delivery, no problems at all.

October 23, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Dave we really appreciate your order and review.

Rated 5 out of 5 stars

Great Herman Miller chair

Great Herman Miller chair, very comfortable, it is also a decent size, without being too big, does what it says on the tin. I am happy.

October 23, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Sammy for your order and review and we are delighted to see your feedback.

Rated 5 out of 5 stars

Sent me the wrong version of the…

Sent me the wrong version of the product I had ordered, & didn't respond to my email asking for clarification or guidance on how to make it right.

In the end I didn't return as I was able to make it work, but wouldn't say customer service was exceptional.

Following the above review, I'm happy to say the old monitor arm has been collected & the correct one dropped off. Thank you for rectifying James & Dean! 🙏

October 23, 2025
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Reply from Office Chairs UK

I am very sorry to hear this. We have immediately contacted this customer to see if we can be of further assistance or supply any other parts if required.
Following our response above we are very pleased to hear that we have rectified the issue and that the customer now has what he wanted.

Rated 5 out of 5 stars

Good communication

A bit of a hiccup in communication to start with, but it was resolved quickly and everything went to plan afterwards. Delivery was slightly later than stated but goods were well packaged and delivered as promised.

October 23, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Jane for your order and review and glad we were able to sort it out for you.

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery and value

October 23, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you David your review is very much appreciated.

Rated 5 out of 5 stars

HermanMiller Aeron chair.

Not inexpensive but the only chair that helped my backpain after prolonged sitting was the HermanMiller Aeron chair.

December 4, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Albert for taking the time to write a review. We are very pleased to hear that your Aeron chair is helping you.

Rated 5 out of 5 stars

Excellent after sales service

Excellent after sales service, fantastic chair. Cannot fault this seller (second purchase from them)

September 5, 2025
Office Chairs UK logo

Reply from Office Chairs UK

Thank you very much Jackie it's a pleasure.

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