Back2Credit Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach from the team. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often feeling relieved and reassured. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many feeling heard and supported through their difficulties. However, some people mentioned that while they appreciated the professionalism and assistance, they ultimately found alternative solutions more suitable for their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting helpful and understanding... See more

Service

Users describe positive interactions with service, highlighting the relief and support received in managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt. They supported me all the way dealing with all the creditors. I’ve been on Debt Management Plan since 2022 and... See more

Rated 5 out of 5 stars

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depre... See more

Rated 5 out of 5 stars

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to wa... See more

Rated 5 out of 5 stars

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on wh... See more


Company details

  1. Money & Insurance

Information provided by various external sources

At back2credit we help our customers in financial difficulty as we provide debt advice, debt management throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Found Back2credit after several…

Found Back2credit after several disappointing companies. Back2credit are so helpful, understanding and professional in every respect. Ahsin and Graham in particular were amazing. They guided me to the right solution for my debts. I cannot stress what a relief they have been to me. Have no hesitation, no matter your situation to contact them and you will not be disappointed. Five stars are not enough.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

The best company to call if you need…

The best company to call if you need help, due to a health issue I needed help, they very helpful, polite, understanding I have dealt with Ashin most of the time he is great. Thank you for helping, made my life less stressful.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

BackINcredit

My experience was great because if I wanted any information or had a query, all the staff I talked to were always helpful, understanding and polite, also everything went smoothly and to plan so many thanks to the whole team!

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

To be debt free

It was really great to not have to stress about my debts as they had it sorted. As they had contacted my debt company's for me, and now I am debt free.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Debt collection

I had debt from covid 2020 and 4 years later i am now debt free.
Everyone i spoke to was really helpful and always willing to help. I would not of been able to do it without them. If there was a month i could not pay because of being off work for a long time due to illness they understood and settled it so i could pay one extra month later.
Could not be more greatful to them and all the team!

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

I was Harassed by them!

I was bombarded by calls at least 6 times. Each time I said I didn't need help and had situation under control. But still kept being called.

I also kept being email everyday for months, despite unsubscribing 3 times. I even sent an email quoting GDPR regulation asking fr my details to be erased from their systems and I was still emailed after that.

Harassment is the only word that comes to mind when I think of them. I had to block their number.

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

You keep emailing me even after…

You keep emailing me even after unsubscribing saying that I put in a recent enquiry, I’ve never heard of you guys before and I don’t know how you got my information.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing
This company is absolutely amazing Jas has been a massive help and helped me arrange a plan that is suitable for me. I would 1000% recommend this company. Amazing service, jas was very understanding and talked me through all the processes.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fluke I took the call

I thought the call was too good to be true to be quite honest but with the help of Omar and Ram my debts are consolidated into one monthly payment from July 1st 2024. This company rang me as I’m sure my information is on the system as I’ve tried to find company’s to help me consolidate my £36,000 of debt before but I’ve managed with there help to consolidate them all and agree to pay £102 per month moving forward very supportive and understanding and ultimately did all they could to help me instead of making me feel foolish or immature for being in this position in the 1st place. I highly recommended this company it was fluke I took the call but it’s made my year ! Now I feel in control and like I’m taking care of my debts moving forward the grey cloud is moving from above me I’m very grateful today thanks lads x

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

I have recently been engaging with this…

I have recently been engaging with this company via a member of staff called Jas.

I’ve been under 4 years of very deep medical care for four years. Jas was able to listen and take time to understand my situation and offered a an excellent and workable solution.

I cannot praise Jas enough, she bring a very supporting level of care to what can be a difficult situation.

I strongly recommend this company to help you get through those tough Financial times.

June 21, 2024
Unprompted review

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