Back2Credit Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach from the team. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often feeling relieved and reassured. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many feeling heard and supported through their difficulties. However, some people mentioned that while they appreciated the professionalism and assistance, they ultimately found alternative solutions more suitable for their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting helpful and understanding... See more

Service

Users describe positive interactions with service, highlighting the relief and support received in managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt. They supported me all the way dealing with all the creditors. I’ve been on Debt Management Plan since 2022 and... See more

Rated 5 out of 5 stars

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depre... See more

Rated 5 out of 5 stars

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to wa... See more

Rated 5 out of 5 stars

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on wh... See more


Company details

  1. Money & Insurance

Information provided by various external sources

At back2credit we help our customers in financial difficulty as we provide debt advice, debt management throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

I’ve been getting calls everyday a few…

I’ve been getting calls everyday a few times a day on some days I block one number and another one calls. I asked for them to stop calling and the man told me No Never ffs. Don’t know who they are and I’ve never signed up it’s pissing me off atp

Leave me alone and don’t call me ever again

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant lovely people

Arranged a phone call to sort my plan out and i got called by Dal, they helped me sort out a new plan and see what was the best choice for me (which was them haha). i felt very nervous and anxious prior to the call but i was welcomed by a friendly voice when i answered the call and they helped me so much! i feel so much better having spoken to Dal, im very appreciative as i struggle with anxiety and phone calls are a big worry for me but it was lovely! so helpful and kind and im now stress free!

April 23, 2024
Unprompted review
Back2Credit logo

Reply from Back2Credit

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com

All the best,
Sean – Manager

Rated 5 out of 5 stars

They were really helpful and nice to me…

They were really helpful and nice to me , I would really recommend it!

April 16, 2024
Unprompted review
Back2Credit logo

Reply from Back2Credit

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com

All the best,
Sean – Manager

Rated 1 out of 5 stars

Constant Harassment

Constant harassment! I've never applied, I'm not going to apply I don't want to be contacted day and night by phone and email. I've tried to unsubscribe as I never actually subscribed but it still doesn't stop!
Obviously got my contact details by some fishing or illegal way as it's not with my permission.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

He was very helpful and efficient with…

He was very helpful and efficient with his work. He was also kind and understanding and I hope to speak with more people like him in the future

April 15, 2024
Unprompted review
Back2Credit logo

Reply from Back2Credit

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com

All the best,
Sean – Manager

Rated 5 out of 5 stars

Helpful and understanding

I spoke to a lovely lady at b2c and expressed that I felt so overwhelmed and stressed with my finances. Also very ashamed that my situation had got so bad and it had reduced me to tears.
She took all my details and sorted them out into an affordable payment plan. I cannot thank them enough and they have given me hope to get these debts cleared. Thank you

April 9, 2024
Unprompted review
Back2Credit logo

Reply from Back2Credit

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com

All the best,
Sean – Manager

Rated 5 out of 5 stars

I applied for help because I am so…

I applied for help because I am so stressed out with my debts because of the cost of living. Everything going up apart from the wage s. I am so happy that I have got help

April 5, 2024
Unprompted review
Back2Credit logo

Reply from Back2Credit

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com

All the best,
Sean – Manager

Rated 5 out of 5 stars

Annual Review

Reese made it very straightforward to work through my annual review.
I have an affordable finance plan without leaving me short.
I have always found B2C easy to communicate with and have never felt under any pressure.

April 4, 2024
Unprompted review
Back2Credit logo

Reply from Back2Credit

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com

All the best,
Sean – Manager

Rated 5 out of 5 stars

Brilliant customer service from Joshua…

Brilliant customer service from Joshua he was very understanding and not pushy at all like other Debt Management Companies. They listened to everything and step me up with an affordable. Top class service thanks again

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Nisha is who deals with my account and…

Nisha is who deals with my account and she is amazing! So helpful, supportive and understanding and I honestly don’t know where I’d be if she hadn’t helped as much as she has so a big thankyou to her and hope she gets the recognition she deserves!

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

This company has helped me become debt free and it was so easy and straightforward. Was available to answer any questions when i needed them and helped me month to month would highly recommend to anyone needing help

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Reece was fantastic

Reece was fantastic, got straight to the point. Asked all the right questions on my behalf. I felt much more at ease knowing somebody was on my side asking all tge questions I wouldn't think to ask
Wonderful support

March 4, 2024
Unprompted review

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