Backcountry Gear Reviews 5,139

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

This company sends out notices of great sale prices almost daily, but the links to those sales show almost exclusively full priced items. I’ve been unsuccessful a number of times when trying to f... See more

Rated 1 out of 5 stars

Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back... See more

Rated 1 out of 5 stars

I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purch... See more

Rated 5 out of 5 stars

Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within... See more

Company details

  1. Recreation Center
  2. Hobby Store

Information provided by various external sources

Specialty equipment for mountaineering, hiking, backpacking, skiing, camping, climbing, and backcountry use.


Contact info

1.9

Poor

TrustScore 2 out of 5

5K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kudos to Backcountry Gear

Kudos to Backcountry Gear. I had been looking for this North Face footprint for a while. Not in stock anywhere and North Face says no longer available. Came up available online, checked to make sure it was in stock, ordered it, shipped out next day, and it's now here ready for next camping trip. Thanks.

September 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jenny from the team helpfully shared her own experience with different items on my list and I picked 3 Klean Kanteen bottles at last. All of them were backordered at the time and this was well communicated to me. When they were back in stock and shipped to me 2 weeks later, they arrived in excellent condition thanks to the protective but not overly bulky package. Awesome experience!

September 24, 2019
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy! I was able to find the specific raincover I needed, order it, and then receive it within two days...just in time for a rainy week. Thank you, BcG!

September 22, 2019
Unprompted review
Rated 4 out of 5 stars

The order took a long time to receive…

The order took a long time to receive because one of my items was back ordered they could have sent the order without the back ordered item. At least my trip wasn’t sooner because wouldn’t have had my food in time. Other than that great customer service, Jenny emailed me right away with a answer to my question.

September 22, 2019
Unprompted review
Rated 5 out of 5 stars

Backcountry gear wins!

Backcountry gear staff was so helpful and friendly. Prices were incredible, communication regarding shipping was excellent. I’ll definitely be back.

September 22, 2019
Unprompted review
Rated 5 out of 5 stars

I received excellent customer service

I received excellent customer service. I ordered a sale item that I knew would be backordered but I didn't expect a quick note from customer service regarding the order and an anticipated date. I received my order within the time indicated, saved money with the sale price, and received the item in perfect condition.

September 20, 2019
Unprompted review
Rated 5 out of 5 stars

Ordered the Rab Photon pants

Ordered the Rab Photon pants , which they did not have in stock . I was told this when I called and ALSO got a follow up Email telling me the same . They told me when they thought / expected it to be in & ship . Was in & DID ship within the stated window . Item arrived just as ordered , and I paid a VERY fair price . Will check their site and use in the future . VERY good Customer Service . Becoming a rarity these days .

September 20, 2019
Unprompted review

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