This company sends out notices of great sale prices almost daily, but the links to those sales show almost exclusively full priced items. I’ve been unsuccessful a number of times when trying to f... See more
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Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back... See more
I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purch... See more
Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within... See more
Company details
Information provided by various external sources
Specialty equipment for mountaineering, hiking, backpacking, skiing, camping, climbing, and backcountry use.
Contact info
1855 W 2nd Ave, 97402, Eugene, Oregon
- 800-953-5499
- bcgeartech@backcountrygear.com
- backcountrygear.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price was good
Price was good. Received item quickly. Have not had a chance to use it but service was good.
Great product, great service!
Great product, great service!
Item arrived shortly after ordering in perfect condition. Price was very good after discount. Thanks!
Backcountry Gear is an excellent…
Backcountry Gear is an excellent company. I appreciate the customer service as well as the high-quality products & reasonable prices.
Very helpful customer service
Very helpful customer service. Will order from them again!
Good prices, good communication
Items ordered were well-priced, but back ordered. Backcountry Gear communicated promptly with an accurate estimate of when they would ship. Items arrived inside the estimate.
Had exactly what I need and had my…
Had exactly what I need and had my order within a week.
Great service
Great service. My order was delivered earlier than promised and was as I ordered.
Everything came exactly as described
Everything came exactly as described. Packaged well for UPS shipping. No complaints!
Great stuff
Great stuff, good prices. Backcountry has all my backpacking needs.
My experience was fantastic
My experience was fantastic! Though the product was out of stock when I ordered it, your communication about the expected receipt date into your stock and subsequent ship date to me was accurate and timely. When a product is out of stock, it's all about communicating the status of the order and with that, you rocked!
Best price out there
Great product at a very reasonable price. Thanks so much!
The experience to guide you in the right direction
Stopped in there a couple times over the years and they always have all the best obscure stuff no one else carries and the staff is beyond knowledgeable. You can tell these guys get out and live what they sell. And love what they sell!
Happy Backpacker
Really good prices on premium gear. Picked up an awesome winter Sleeping Bag and then a 38L Pack that I will use in the spring for 25% off plus free shipping - the lowest prices I have seen for those items (and I look around constantly). They really made my winter with the Sleeping Bag. Going to be nice and warm. Will be back.
Fast delivery and accurate to…
Fast delivery and accurate to description, will def order w backcountry again
Received my merchandise quickly and had…
Received my merchandise quickly and had an awesome interaction with customer service. Great experience.
Product was just as expected and…
Product was just as expected and arrived quickly. Great price and no hassle!
Annoying daily emails after order...not…
Annoying daily emails after order...not a nice way to treat a client
It's always 'GREAT' when a Customer finds a MUCH LOWER PRICE!
It's always 'GREAT' when a Customer finds 'In This Case' a 'MUCH LOWER PRICE' for a simple 8 oz Plastic Alcohol Fuel Bottle with it's manufacturer's Expensive Name permanently printed on the bottle 'plus' the ridiculous high American profit markups making these Vargo Fuel Bottle (s) way over priced! I have purchased several other products at Backcountry Gear all at lower prices, without any doubt BCG has 'Earned' a life long 'Customer! As I always do with all my online retail (and some wholesale) store owners and staffs 'I wish them all Good Health' & may they continue to enjoy great success in their businesses. Thank You Backcountry Gear : )
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