This company sends out notices of great sale prices almost daily, but the links to those sales show almost exclusively full priced items. I’ve been unsuccessful a number of times when trying to f... See more
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See what reviewers are saying
Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back... See more
I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purch... See more
Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within... See more
Company details
Information provided by various external sources
Specialty equipment for mountaineering, hiking, backpacking, skiing, camping, climbing, and backcountry use.
Contact info
1855 W 2nd Ave, 97402, Eugene, Oregon
- 800-953-5499
- bcgeartech@backcountrygear.com
- backcountrygear.com
1.9
Poor
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oboe Shoe Order
The shoes I ordered arrived in good shape in a timely manner. Thank you!
November 5, 2019
Unprompted review
Fast and efficient shipping, Great customer service!
I placed an order for an item that was on backorder, and they did a great job of letting me know the estimated ship date and following up when it did ship. The sale price was great, and customer support was super quick and helpful when I sent a question by email.
November 3, 2019
Unprompted review
Item arrived quickly and was as described
Wax arrived very quickly and was exactly what i expected.
November 3, 2019
Unprompted review
Better price for Women's Patagonia…
Better price for Women's Patagonia jacket than other websites. Item was back ordered at the time I placed the order. Received excellent communication with updates regarding the status of my order. Arrived much sooner than I expected. Very pleased with their customer service.
November 2, 2019
Unprompted review
Best Price Best Customer Service
Product exactly as described. Best price out there. Awesome customer service.
November 2, 2019
Unprompted review
My experience was perfect with…
Patagonia Jacket
My experience was perfect with Backcountry Gear! Enjoying my new jacket as winter unfortunately begins to set it!
October 30, 2019
Unprompted review
Best and fastest service ever!
Shipping time was lightning fast. Thank you very much.
October 30, 2019
Unprompted review
Great all around experience
Great all around experience. Good producer selection and price and fantastic customer service.
October 30, 2019
Unprompted review
Amazing customer service
I ordered static rope from backcountry.com it came in shorter length than what I ordered. called customer service and they sent out the appropriate length rope immediately. absolutely tremendous customer service love it
October 30, 2019
Unprompted review
What I ordered arrived fast and in…
What I ordered arrived fast and in perfect shape. Thank you for the service 🙌🏻
October 30, 2019
Unprompted review
I had a Great experience
I had a Great experience! Fast shipping, website very easy to order from. Will definitely order from Back Country Gear again!!!
October 29, 2019
Unprompted review
I love my Rabbles pants and they came…
I love my Rabbles pants and they came almost immediately!
October 29, 2019
Unprompted review
still waiting for my order to arrive
still waiting for my order to arrive. taking way too long
October 29, 2019
Unprompted review
Fantastic customer service!
October 29, 2019
Unprompted review
I'll do business again
Enjoyed fast delivery and the item arrived in good condition.
October 29, 2019
Unprompted review
I ordered a seagrass hat that got…
I ordered a seagrass hat that got crushed during shipping. Probably the carrier's fault. No claim as I just use it as is.
October 29, 2019
Unprompted review
Fantastic product
Fantastic product, free shipping was way faster than advertised. Will use again.
October 25, 2019
Unprompted review
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