Backcountry Gear Reviews 5,139

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

This company sends out notices of great sale prices almost daily, but the links to those sales show almost exclusively full priced items. I’ve been unsuccessful a number of times when trying to f... See more

Rated 1 out of 5 stars

Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back... See more

Rated 1 out of 5 stars

I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purch... See more

Rated 5 out of 5 stars

Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within... See more

Company details

  1. Recreation Center
  2. Hobby Store

Information provided by various external sources

Specialty equipment for mountaineering, hiking, backpacking, skiing, camping, climbing, and backcountry use.


Contact info

1.9

Poor

TrustScore 2 out of 5

5K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Although my product was out of stock…

Although my product was out of stock and backordered communication was excellent and my order was processed immediately when it came back in stock. Again communication was excellent. Great product and competitive price also.

October 24, 2019
Unprompted review
Rated 4 out of 5 stars

Tracker3 Avy Transceiver

I've been looking for a new beacon and the Tracker3 looks to fit the bill perfectly -- updated version of the trusted standby Tracker models with the added bonus of being sleeker/smaller.

October 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Quick Delivery

Customer service helped expeditiously with an order issue that left me as a satisfied customer. Shipping was much quicker than expected as well. All around, a good experience. Will definitely use again!

October 23, 2019
Unprompted review
Rated 5 out of 5 stars

I had never used or heard of this…

I had never used or heard of this company before. I was looking for a very specific pair of hiking pants. The price was great and it shipped and was delivered quickly. The order was correct and delivered with the minimum amount of packaging to have the pants delivered in perfect condition. I will definitely use them again.

October 22, 2019
Unprompted review
Rated 2 out of 5 stars

Very slow shipping and no information…

Very slow shipping and no information on where it is at and what is happening.

October 22, 2019
Unprompted review
Backcountry Gear logo

Reply from Backcountry Gear

Here is the info on your order:
Ordered Monday
We contacted you on Monday to correct the shipping address you entered incorrectly.
Packaged order on Monday
Sent you tracking email Monday night.
Package picked up by UPS on Tuesday. (Missed Mondays pickup because of your address error)
Order delivered on Thursday.
Thanks.

Rated 5 out of 5 stars

Excellent job

Whoever packed this box deserves an award. I ordered a bunch of gear for a nine night trip in the Wind River range. There were no issues or snags throughout the entire ordering and shipping process. Also, all of my items were very neatly packed and arrived in perfect condition.

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

They were very helpful

They were very helpful. They answered all my emails about my down booties. They also arrived much sooner than I expected and they helped me out by shipping them by US mail.

If the booties work out like I hope if will certainly keep them in mind for future purchases.

I would like to visit their store if i ever get to Eugene.

Thanks again

October 18, 2019
Unprompted review

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