Back Market - United Kingdom Reviews 37,325

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 11,801 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, often noting that items like phones and watches arrive in immaculate or near-perfect condition, frequently exceeding expectations. Many find the pricing to be very competitive and a great value compared to new items, making it an attractive option for purchasing refurbished electronics. The delivery service is frequently highlighted for its speed and efficiency, with many receiving their orders promptly and with good tracking information. Overall, people describe the service as first-class, efficient, and straightforward, often leading to repeat purchases. However, some customers also noted issues with delivery, experiencing delays or problems with address changes. A few other people also felt that the condition of some products, particularly batteries or chargers, did not meet expectations or required additional purchases. There were also occasional reports of receiving faulty devices or items that did not match the described condition, leading to returns and inconvenience.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many stating that their devices were as... See more

Quality

Consumers generally find the quality of products to be positive, with many reporting items in great or... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speedy and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, speedy delivery, and... See more

Price

Reviewers highlight positive aspects of price, with many finding products to be good value, competitively... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My "new" Galaxy S23+ is literally perfect, and the battery life is awesome. What a bargain. Only 4 stars given because the courier was one of those who deliver in "time slots" to your door and offer... See more

Rated 5 out of 5 stars

Online experience. Everything progressed smoothly from looking at IPhone15Pros(I had already made my choice of model) available and their condition. Also quote for old iPhone 11. Choice, purchase an... See more

Rated 5 out of 5 stars

Bought a good condition IPhone 15 Pro Max, only took a couple of days to arrive which was excellent. On opening the package, in my opinion the phone was far better than good condition, a very pleasant... See more

Rated 5 out of 5 stars

My Phone is absolutely perfect. So pretty. I love the colour. Pristine condition! Easy to set up. No issues. 3 Software updates have been done, with no issues. Delivery took 3 days, but I paid on Fri... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.co.uk/ https://www.backmarket.co.uk/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

37K reviews

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Asks customers to review

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Rated 5 out of 5 stars

The team went above and beyond

The team went above and beyond

I’m a returning customer - my phone died on me and I requested if the delivery could be expedited and it was. I purchased the item after 3 PM and it arrived the next day. Also I bought a phone in fair condition and it could have been rated as good by many. Don’t see myself buying a new phone or laptop while backmarket is around

May 25, 2026
Rated 5 out of 5 stars

I've now bought a couple of items from…

I've now bought a couple of items from Backmarket and both have been excellent. Most recently bought a refurbished Dell PC - looked like it was new out of the box from the manufacturer and works perfectly, and arrived FAST. It was a much higher spec than I'd be able to afford brand new and it's only a few years old. I'll be buying tech from this site wherever possible from now on.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great. The laptop is working and there is no issue. The battery is super

May 25, 2026
Rated 5 out of 5 stars

Purchased Samsung galaxy S24 Ultra last…

Purchased Samsung galaxy S24 Ultra last month, very first time refurbished phone after 2 weeks of juggle, researching, asking family, reading reviews,checking the price for similar phone on othe website and then decided to go for it .....Thought 1 year warranty so if something is not right, there is a hope to return.
But I was just stunned with service of Back market. Since I ordered the phone it was really smooth communication up to delivery . Not just that packed really securely and as I opened the packet the phone had not a single scratch. Really excellent condition (apart from a little cloth fluff my eye caught in bottom speaker) .
I did all diagnostics test and says Normal. Very happy with the phone condition. I would recommend and will buy the product in future for sure from Back Market.
Phone is slightly big for my hands but the features are powerpacked . I am hoping to get used to with this as we all adapt changes for betterment.
The phone looks Brand new......

May 25, 2026
Rated 5 out of 5 stars

Great service

Great service
My children are enjoying the new phone and we have always been purchasing our phones on back market. We trust their marketing

June 1, 2026
Rated 5 out of 5 stars

I got a fantastic deal

I got a fantastic deal, with an ipad. It was in amazing condition as stated. The delivery was very fast. I will definitely be buying a phone from here soon, as mine is slowly giving up on me.

May 25, 2026
Rated 5 out of 5 stars

Delighted with phone

I bought a Samsung phone listed as fair but it was brilliant, couldn't see any scratch or problem at all. Thank you Back Market

May 25, 2026
Rated 5 out of 5 stars

1: Brilliant service, perfect product – 100% recommended

⭐⭐⭐⭐⭐ 5 STARS – PERFECT EVERY TIME

My experience with Back Market was brilliant. I bought an iPad, it arrived quickly, and it was top notch – everything works perfectly, looks like new, exactly as advertised.

I was wary about buying refurbished tech at first, but they proved me wrong – honest, simple service, no problems at all.

I’m also looking to buy all my tech in the future – only from Back Market, because I trust this company completely.

Great products, great service, highly recommended!

June 1, 2026

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