Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's great to get quality second hand…
It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better.
Now if we can get Apple to stop making prtfectly serviceable computers redundant, I'm writing to Tim Cook maybe we should all do so.
The Apple Watch battery only lasts…
The Apple Watch battery only lasts 26-28 hours which is quite frustrating.
Good value fast pistage
Very happy I tried different seller and…
Very happy I tried different seller and they cancelled order 3 times because address. No issue with Back Maket I confirmed address and week later I received my tablet
Great value for money
Haven't even received my phone yet and…
Haven't even received my phone yet and having issues with back market not replying. The delivery company website is in french language but if you go to English it will automatically switch back to french when you type something.
My parcel seems to have been stuck with no movement since the 12th of February and now it's the 19th and was due to be delivered between 17th-18th.
Back market or the delivery company have not got back to any of my messages and still haven't received it.
Very poor customer service
Phone in perfect condition, Excellent customer service and quick delivery
Excellent !
The phone was stuck ob emergency calls…
The phone was stuck on emergency calls only and the mobile data barely worked half of the time so I had to send it back
The Samsung note20 phone was in…
The Samsung note20 phone was in excellent condition. The delivery was spot on time. very satisfied.
Seems like a scam so far. Phone sent off but no repair or replacement
So far, it seems like a scam. I am in warranty and the phone i bought developed many issues. I sent it off as requested and was told it would be repaired, replaced or refunded within 2-3 working days. It has now been a week and the so called support on the website is just ignoring me. This is simply not ok. I will be filing a report with my bank and the authorities if i do not hear back soon.
Order # 48616752
Awesome!
Decent pricing, fast delivery, what more do I need to say, i think the refurbished grades on this site are actually the best, and the fact the screens generally have no scratches or anything, overall worth it!
First time but won’t be the last
I was a bit sceptical buying a used iphone as I was concerned about the quality etc. but I needn’t have worried. The delivery was very quick and I was kept up to date with the schedule. The phone is great, premium quality.
Great experience, will use again
A great refurbished product arrived in super quick time at an affordable price. Great experience, will use again.
A+ Thank you
Was a simple easy transaction again as…
Was a simple easy transaction again as have used previously.
and will use again. PJ Ireland.
Highly satisfied
My I phone 15 plus arrived in a timely fashion, fully charged and looking like a brand new item. What’s not to like and why would you pay full price, the result being I shall definitely be making my next upgrade using Back Market.
Product arrived early in pristine…
Product arrived early in pristine condition for a second hand phone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








