Backuptrans Reviews 114

It was a ChatGPT recommendation. Unfortunately it was a bad one because the software doesn't work with Android 16 at the moment.

Customer support replied super quick & also returned the money super quick.

But ideally I wouldn't spend time on testing it because it's clear that it's not compatible. So 4 of 5 stars.

What an ENORMOUS scam. Never works on newer phones, or on the latest editions of apps, requests very suspicious permits on your phone, installs hidden software. STAY AWAY.

I wiash I had read these reviews before renewing my subscription. It worked fine with backing up text messages, my call history and voice mail messages before. Within the last year my subscription was renewed and when I open the app now I am prompted to enter a password and when I do it does not accept mine and there is no way to recover it through the app. My emails to customer service go unanswered

Total scam company. Backed up iphone fine, and followed instructions for android (Samsung Fold 7), and when it came time to restore was receiving errors.

Wrote email to support, with screenshot of error code, and received a one line response, that the software does not work with Z Fold 7, which is bull crap, because it is Android. Wrote to them to get my money back, and no.response yet...

Total scam! The app is not working at all. No support at all. No refund despite what they claim. Don't buy under any sircumstances!

Don't work and nobody gives support

WAS WORKING ABOUT 3 YEARS AGO.
TODAY:
SAMSUNG S24+ (ANDROID 14/UI 6.1): NO DOWNGRADE AT ALL, SO MESSAGES CANNOT BE BACKED UP TO PC
SAMSUNG S23+ (ANDROID 14/UI 6.0): MESSAGES CANNOT BE RESTORED FROM PC TO MOBILE
SAMSUNG Z FLIP3 (ANDROID 14/UI 6.0): MESSAGES CANNOT BE RESTORED FROM PC TO MOBILE
MOTOROLA MOTO E(6) PLUS (ANDROID 9): MESSAGES CANNOT BE RESTORED FROM PC TO MOBILE

I'm sure it works well, but the UI is unintuitive, and the guides (there are thousands of them) talk to you like you're already an experinced IT professional with knowledge of Android, whatsapp, adb etc. No webchat support

Great service and product (Data Transfer from Android to IOS) works as intended. At first, I encountered issue because desktop could not read the iPhone plugged in. I was unsure how to move forward but after emailing the email support (shown on the software message pop-up box), I was able to receive a response in just a few hours and received a link for troubleshooting steps from the support group. After following their guide, the error was resolved and I was able to proceed smoothly with the data transfer in a short period of time. Thank you so much 🤍

DO NOT BUY THIS SOFTWARE!!! This is such a scam of a software...you'll pay almost 30 usd upfront and won't have any guarantee that the service will work and from what you can read in many reviews it doesn't work for many people. It's overly complicated and I've tried following the instructions a hundred times but then just gave up because it would just back up some bits of historic data but far from everything so literally almost all my Viber data eventually got lost. The company selling this crappy licence is also not responsive so don't expect to get your money back when your transfer doesn't work. Such a scam. True that Viber itself is a useless app with this shady policy of not allowing for a normal data transfer when switching phones and platforms (unlike Whatsapp for example which makes it easy peasy via Smart Switch), but it's really unfair for someone to charge so much for a licence that doesn't do anything and then isn't even willing to offer a refund for it. I call this s scam and if I lost my money I hope I can at least save someone else from making the same mistake.

Followed the app instructions but it would suddenly stop while transferring whatsapp to iPhone. Wrote to the support team but their 2 liner email templates dod not help. Ended up losing all whatsapp data. Still waiting for a respose from their support email.

Solved my problem! (it took awhile to sort it out) and the feedback and conversation was timely and courteous.

I bought the viber ios to android and not only did I get the software but the support that I needed to make it work! If you're still thinking of buying or not, I advise to pull the trigger, very well worth it! This is how it should be done!!! Thank you Backuptrans!!!

Extremely confusing pricing, numerous of different softwares, you can very easily get confused and get the wrong one. I accidently bought the wrong software and was covered by their refund policy, but the customer support is nonexistent and they don't even bother answering emails. Also on their website, you will wrongfuly state that they are marked "Safe" by Norton and McAfee, but its just that their website doesn't have something wrong, and NOT their software, which is as big a red flag as it gets. Avoid at all cost, you don't know who you are giving your personal info to!

Great service - got a refund after accidentally purchasing the wrong version. Product worked very well - I quickly transferred the Whatsapp data successfully from android to iPhone.

Amazing Software! I was able to transfer all my WhatsApp data from an Android Huawei Mate 10 Pro to my new IPhone 13!

Before I purchased the Software I tried everything but neither WhatsApp nor IPhone offer a Tool to transfer the data.

Would immediately buy the Software again, worth every penny!

Side Note: the support is great and replied within hours via E-Mail.

At the first try I was able to transfer all the data from my Huawei Phone to backuptrans. But the Software did not connect to my IPhone 13. The Support helped immediately and it worked so I wanted to share their answer:

Please follow these steps to try:
1 Turn on iCould Backup on iPhone.
2 Restart your iPhone.
3 Turn off iCloud Backup on iPhone to try again.

The app worked as expected. At first I had a problem because I didn’t had iTunes installed but support was very fast and helpful. Highly recommended app

Although the UI is a little bit shady, the software works very well, very good support over the email.
The best part is that it merges the previous messages with the new ones, so you can be chill if it takes time

Not a good experiece.
After downgrading whatsapp was activated like 3 or 4 times, then after restoring the googledrive backup the transfer didnt work in serveral attemps. So after retrying the GoogleDrive Backup was nowhere to be found, local Backup not being recognized while still there and Whatsapp had lost all chats only the groups where visible.
So when using this Software make sure to have an additional copy of your googledrive Backup.