Badger & Brown Reviews 5,355

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, such as cufflinks and rings, often highlighting the beautiful craftsmanship and attention to detail. Many people also commend the outstanding customer service, noting the team's helpfulness, quick problem-solving, and efficient responses. The delivery service is consistently described as fast and reliable, with items often arriving sooner than expected. However, some customers experienced issues with their orders, including items getting lost in shipping or arriving with minor defects. A few reviewers were also dissatisfied with the engraving quality, finding it illegible or not as expected. There were also occasional concerns about communication regarding order status and delivery, with some people reporting a lack of updates or delayed responses.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers were delighted with items like... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering, prompt dispatch,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the high quality of products, describing... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and well-packaged... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more

Rated 5 out of 5 stars

I ordered a pair of engraved cufflinks and couldn’t be happier with the experience. They aren’t the cheapest option out there, but they are absolutely worth the price. The quality is second to non... See more

Company replied

Rated 5 out of 5 stars

Second time using these guys. There was an issue with the supplier and getting the gold ring in time for a family members birthday. The issue was resolved in a very timely manner and the ring shipped... See more


Company details

  1. Men's Clothing Store

Information provided by various external sources

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Terrific

Great product, great price, really quick delivery. They really look the part, just a nice touch to have all the men in the wedding party wearing the same cufflinks.

September 19, 2022
Rated 5 out of 5 stars

Speed and quality is very good

Speed and quality is very good, even for 'special request gold' which was followed. For the cufflinks, I would have preferred a swivel mechanism that has two prongs as they fold into the buttonhole better, but not an issue.

September 18, 2022
Rated 5 out of 5 stars

Top Quality Cuff Links, Thank You!

I absolutely love the cuff links purchased from Badger&Brown for my partner. They are the best quality, extremely classy and well worth the money. I opted for engraving on the front and rear of the cuff links and it looks beautiful. I will be a returning. Highly recommended. Thank you.

September 13, 2022
Rated 4 out of 5 stars

Lovely piece of work

Beautiful cufflinks, lovely engraving. A little more communication on when to expect them would have been nice but other than that, it was a good experience with a lovely end product.

September 18, 2022
Rated 5 out of 5 stars

High quality gifts

My brother was very happy with the cuff links I ordered from Badger and Brown for his birthday. Great service, high quality gifts!

September 14, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. I paid for the cheapest delivery and expected to wait 3-5 working days after the engraved, personalised cufflink order was completed. Instead, I ordered Tuesday, received confirmation on Thursday that the order was completed and the high quality product was delivered Saturday. Very pleased with the product and the service. Well done!

September 17, 2022
Unprompted review
Rated 5 out of 5 stars

Birthday gift

Very happy with the tie pin and cufflinks. They looked amazing as personalised for my brother's 65 birthday. Good quality.

September 7, 2022
Rated 5 out of 5 stars

Top quality cufflinks and engraving

I purchased some sterling silver cufflinks to be engraved for a birthday gift. I had some questions beforehand and called and the customer service was excellent - very patient and helpful team member answering all my questions. They arrived and the gift wrapping is lovely and the engraving is as we discussed - I couldnt be happier. Thank you!

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Cufflinks

Amazing cufflinks! They arrived quickly and I love them. Would recommend and will be using again.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, with good choice. We had a small problem with one set of cufflinks but it was rectified immediately with no problems and quick response to emails.
Would happily order from them again.

September 12, 2022
Rated 5 out of 5 stars

Lovely cufflinks

Lovely cufflinks. I ordered these for my husband for our 30th wedding anniversary, and he loved them. Prompt delivery and excellent quality. Wouldn’t hesitate to buy in the future.

September 12, 2022

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