Badger & Brown Reviews 5,355

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, of excellent quality, and exceeding expectations, especially for personalized items. The customer service also receives high praise, with many people highlighting the team's helpfulness, quick problem-solving, and efficient communication. However, some people were dissatisfied with the order and delivery process, mentioning issues like delayed or missing items, and problems with tracking or confirmation emails. Some reviewers also experienced quality issues with their products, such as incorrect or illegible engravings, discolouration, or items not matching descriptions.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their high quality and the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process, quick... See more

Quality

Customers consistently note ambiguous experiences with quality. While many praise the high quality of leather... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the fast delivery times,... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more

Rated 5 out of 5 stars

I ordered a pair of engraved cufflinks and couldn’t be happier with the experience. They aren’t the cheapest option out there, but they are absolutely worth the price. The quality is second to non... See more

Company replied

Rated 5 out of 5 stars

Second time using these guys. There was an issue with the supplier and getting the gold ring in time for a family members birthday. The issue was resolved in a very timely manner and the ring shipped... See more


Company details

  1. Men's Clothing Store

Information provided by various external sources

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered engraved cufflinks

I ordered engraved cufflinks. I found the website easy to to use and the order came in 5 working days. The cufflink were just as I had hoped

September 9, 2022
Rated 5 out of 5 stars

Quick service, excellent quality

Quick service. Excellent quality. I ordered a memorial tie clip for my friend with a pic of his late father and an inscription on the back. He's made up with it. The clip itself is very sturdy and strong. The pic on it is very clear.

September 19, 2022
Rated 1 out of 5 stars

Pretty awful

September 23, 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Ruari

The issue with the late delivery was that when you kindly ordered you didn’t put a street address, therefore it took a while to get through the Royal Mail system.

B&B

Rated 4 out of 5 stars

A beautiful, personalised gift!

A beautiful, personalised gift! I opted for a silver set with engraving and the lovely drawstring gift bag. The recipient absolutely loved his gift and they look super smart both when worn and on display.

My only criticism would be the logisics communications were inconsistent and caused unnecessary panic that the order would be late - the 'completed/dispatched/delivered' statuses on my order updated out of sync.

September 15, 2022
Rated 5 out of 5 stars

Brilliant

The cufflinks are undoubtedly beautiful. Truly impressed by the service. I had faced an issue earlier with regards to the delivery service. Chris was kind enough to have the issue sorted right away. Very professional. I would strongly recommend B&B! Thank you team B&B for the experience.

September 13, 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Roopali

The Director of the business here, Chris. Georgiana never passed the info over so was unaware of this incident. I've just emailed you now regarding the refund of delivery.

Rated 5 out of 5 stars

We ordered engraved cuff links as a…

We ordered engraved cuff links as a gift with a short lead time until our friends actual birthday which was remiss of us. Badger & Brown delivered … the engraved cuff links arrived within days of order in the lovely gift box which we had paid for. We were kept updated throughout. Sadly we couldn’t view the actual cuff links without disturbing the box but our experience was five star.

September 24, 2022
Rated 5 out of 5 stars

Map cufflinks

Ordered map cuff links as a present for my son. Chose 2 places that are very special to him. He is delighted with them. Map is accurate and engraving very neat.
Requested they be sent direct to him in USA, and took less than 3 weeks from me ordering them to him receiving them which I feel was very good.

September 3, 2022
Rated 5 out of 5 stars

Easy to order

Easy to order, kept informed of progress. Very pleased with engraving and presentation box. Would certainly recommend.

September 15, 2022

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