Badger & Brown Reviews 5,355

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, of excellent quality, and exceeding expectations, especially for personalized items. The customer service also receives high praise, with many people highlighting the team's helpfulness, quick problem-solving, and efficient communication. However, some people were dissatisfied with the order and delivery process, mentioning issues like delayed or missing items, and problems with tracking or confirmation emails. Some reviewers also experienced quality issues with their products, such as incorrect or illegible engravings, discolouration, or items not matching descriptions.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their high quality and the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process, quick... See more

Quality

Customers consistently note ambiguous experiences with quality. While many praise the high quality of leather... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the fast delivery times,... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more

Rated 5 out of 5 stars

I ordered a pair of engraved cufflinks and couldn’t be happier with the experience. They aren’t the cheapest option out there, but they are absolutely worth the price. The quality is second to non... See more

Company replied

Rated 5 out of 5 stars

Second time using these guys. There was an issue with the supplier and getting the gold ring in time for a family members birthday. The issue was resolved in a very timely manner and the ring shipped... See more


Company details

  1. Men's Clothing Store

Information provided by various external sources

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gorgeous cufflinks

Beautiful cufflinks, quality product as depicted. Lovely presentation box.
Excellent value for money and made a perfect gift.
Fast postage to Australia which is rare these days.
Highly recommend

October 6, 2022
Rated 5 out of 5 stars

Great customer service

Personalised cuff links for a special
birthday. Tad expensive but great service, even when the case was scratched they replaced it within a week. The only negative would be is it’s so difficult to fasten the cuff links into the elastic inside the cuff link case. Needed a crochet hook to help.

October 7, 2022
Rated 4 out of 5 stars

Skier cuff links with engraving.

Pleased with the Skier cuff links with engraving on the backs but despite paying for a 5 working day delivery, they were delivered a day late for our friend’s birthday!

September 20, 2022
Rated 4 out of 5 stars

Cyclist Square silver cufflinks

I purchased the square silver cufflinks engraved with a cyclist for my brother's 60th birthday and had them personalised with his initials and birth year. They arrived promptly and in a gift box. The cyclist engraved images were neat, if slightly smaller than expected, but overall I was very pleased with them.

October 1, 2022
Rated 5 out of 5 stars

Fabulous customer service and lovely…

Fabulous customer service and lovely product! I will be ordering again soon.

I have just received a 2nd pair of cufflinks which are really beautiful and are of really lovely quality.

There was a minor issue with my original order however, on speaking with the company this was quickly resolved. Excellent customer service and I am thrilled with the quality of the product I received.

5 stars from me and I would highly recommend!

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Gold Cufflinks

Ordered a pair of cufflinks which arrived today and I can only say they are Uber Fantastisch!.. I have never used Badger and Brown before, but I will be using them again.

October 5, 2022
Unprompted review
Rated 3 out of 5 stars

I am very pleased on the whole

I am very pleased on the whole, but the engraving on the gift box is not very noticeable. Unless you knew there was an inscription you would miss it. I feel that I will have to point it out to my son,or he won't see it

September 19, 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Janet

Thank you for your recent order. The box is metal so it will reflect, especially in a certain light. We engrave every box the same depth and we feel that it's certainly noticeable, and readable.

Rated 5 out of 5 stars

Great Custom Cufflinks

I ordered a custom pair of cufflinks with the trans pride flag on them, they arrived within four days, and the products are very high-quality and I'm really impressed with the results.

September 29, 2022
Rated 2 out of 5 stars

I’m sorry, but not right for me

I’m sorry, but I was really disappointed by the design I received, you can’t see the landmarks and the map just had a title of the ground across it. Then the font chosen was not as shown, it was outlined instead of solid and can barely be seen. I have had to order replacement cufflinks from another supplier to fix this. Two stars are because it was fast.

Edited: in response to the salty reply below. Don’t signup for Trustpilot that prompts reviews if you don’t want them. Or contact the person and let them know their order will not be as intended. I would have happily shared it with you but your request for review came first.

In response to your response: Ahhh. My fault then. My review started with an apology (see above) and this wonderful exchange has prompted another. Blaming your customers for providing reviews when they are asked for them seems a very tiring existence for you.

September 24, 2022
Badger & Brown logo

Reply from Badger & Brown

Hi Sarah.

You kindly purchased map cufflinks. You asked for two sporting venues rather than towns or cities which is what we stipulate on the product page.

Saying that, we would have rectified it and offered an alternative if you’d have contacted us directly

*Hi Sarah - In response to your edited review, we do enclose a leaflet with every order which reads, if you're unhappy with the order then please do contact us, as we're always wanting our customers to be 100% happy.

The Trustpilot request is sent by them and not us.

*We are sorry, I guess it’s just our frustrations that people would rather leave a public review rather than contacting us - believe it or not, we do try our best.

B&B

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