I am a customer of this shop since 2011 and I was never disappointed. The staff is very competent and helpful. The assortment is very rich and of very good quality. It is either the best or one of... See more

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Great store with broad offering of climbing products. Staff was very helpful and had great knowledge of every product. Maybe I could have saved some money buying everything online, but their prices... See more
Company replied
I was at Bächli Bergsport at Oerlikon today and was served by Fabian. I have been looking for a suitable hiking boot for over a year in 3 countries. I appreciate that it is not easy with a very small,... See more
Company replied
Super fast delivery! Product of great quality. I ordered online but exchanged the product at store. I was happy with both experiences.
Company details
Written by the company
Der grösste Spezialist für Bergsport und Outdoor der Schweiz. Alles für Hochtouren, Klettern, Wandern, Skitouren, Klettersteig, Schneeschuhe, Expeditionen und mehr.
Contact info
Gewerbestrasse 10, 8606, Uster, Switzerland
- +41 44 826 76 76
- info@baechli-bergsport.ch
- baechli-bergsport.ch
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Quick delivery of my wonderful backpack!
Not reliable at all
I bought msr 2-pot set and wanted pick-up location in Baechli Volketswil. I needed it for today (saturday) and I picked it up on Tuesday. On Wednesday I opened it and it turned out that there was just one pot instead of two. On thursday I went back to Volketswil to replace it. It turned out that another msr 2-pot set they claim to have was also missing the second pot. So you have in your register items that are missing parts... In volketswil they offer to pick it up at oerlikon, becuse they claim they cant send it with swiss a post to have it next day. I agree on pickup at oerlikon, but when they checked details it turned out there is 0 available. Then, in volketswil they offered to give me another pot instead. I refused, because it was smaller comparing to what I ordered. I asked for money back. Same day (thursday evening) I went to transa and bought what I needed. I understand it was nobody’s fault and you just have a mess in your registers. But i think it is a lack of respect to customer, when a customer bought an item in your shop, it was missing parts, you have it in other filiales but you dont want to arrange special delivery e.g. by dhl, or other delivery company to deliver it on the next day if it was really urgent request... It was last time I went to baechli...
Top service 👍
Great bottle and very fast delivery!
Impeccable !!
Quick delivery but strange packaging…
Quick delivery but strange packaging (transparent cellophane) otherwise all good
tres bon materiel
Ordered online and pick it up in the…
Ordered online and pick it up in the store. Everything went smooth and no problem.
Quick and efficient.
super service!
Super Service
item was used
some idea
The items are of good quality, but cannot be exchanged for free, and the information on the introduction page is incomplete and lacks a more accurate description
Les articles sont de bonne qualité, mais ils ne peuvent pas être remplacés gratuitement, et la page d’information est incomplète et manque de description plus précise
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