There were very clear instructions as to how Bag2Charity works & what's accepted & what isn't. Was easy to book a date for collection & it gave us time to find as much as we could. Obviously, you h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used bags2charity twice now and on each occasion I have found the service excellent. The communication from them is really useful and timely. The instructions are clear . The guy who collected... See more
Company replied
I love the idea of this charity, my late partners clothing has gone to a specific charity that affected our lives. Its quite an upsetting thing to have to do but this has made me feel more positive a... See more
Company replied
Fantastic service! Easy to navigate website, book collection easily, sms and email confirmations on booking and with expected collection and tracking and collected in timely swift manner and all to he... See more
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Company details
Written by the company
Bag2Charity offers a free doorstep charity clothing collection service across Yorkshire, the North East, Greater Manchester and beyond. We collect unwanted clothes, shoes, books and household items from your doorstep — no need to be in, just leave bags outside on collection day. Proceeds go directly to your chosen charity partner, including Human Appeal, Children's Air Ambulance, Your Local Air Ambulance, Kidney Research Yorkshire, Funzi and Bodo Trust, Fighting Ependymoma, Wendy's Wish, Ragdolls UK and SNOOP. Book your free collection in under two minutes at bag2charity.co.uk.
Contact info
Unit 6-7 Omega Business Village, DL6 2NJ, Northallerton, United Kingdom
- 01609 780 452
- info@bag2charity.co.uk
- bag2charity.co.uk
4.9
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. I was notified of the time of collection on the day i had requested. Easy tracker to use. Would definitely use this service again and recommend to a friend.
August 17, 2026
Unprompted review
Reply from Bag2Charity
Hi Heather, thank you for your wonderful review.
We're delighted to hear you found the service easy and reliable. It's great to know the collection updates and live tracking were helpful and that everything went smoothly on the day.
Thank you for your recommendation and for supporting your chosen charity. We look forward to helping with your next donation. 💙
Extremely disappointing collection service
I’m honestly extremely disappointed and frustrated with my experience with Bag2Charity. I had around seven bags of clothing, much of it brand new and unworn, that no longer fitted us, and instead of simply throwing everything away, I wanted to do something positive and donate it to charity so the clothes could hopefully be reused by someone who needs them. I took the time to arrange the collection, carefully prepared all the bags, clearly labelled them for the charity, and left them in the designated common and drop off area as instructed. I also provided clear instructions explaining where the driver could temporarily park, as delivery drivers regularly use exactly the same area when delivering parcels to our building. Our apartment complex is a large, tall and very clearly identifiable building, and the bags were literally less than a minute’s walk from the entrance. I was even tracking the collection because I wanted to make sure everything went smoothly. According to the collection information, the driver arrived but then apparently decided they could not find the postcode or location and left, stating “Can’t find post code take me to this place.” What is particularly frustrating is that I had already provided clear instructions, the bags were clearly labelled, and the driver didn’t even call me to ask for directions. If they had simply contacted me, I could have explained exactly where to go within seconds, walked outside to meet them, or even brought all seven bags directly to their vehicle. Instead, they left without collecting anything, and I had to bring all the bags back and put them outside the apartment again. I understand that genuine mistakes happen and that finding an unfamiliar building can sometimes be difficult, but what upset me most was the complete lack of effort to resolve the problem. I had taken time out of my day to organise this because I genuinely wanted to do something good rather than put perfectly usable clothes in the bin, and it is incredibly disheartening to go through all that preparation only for the collection to fail because the driver apparently could not make a simple phone call or walk a very short distance to the entrance. Now I have to spend more of my own time tomorrow taking seven bags of clothing to another charity myself. I don’t mind donating the clothes, that was always the intention, but I do mind having my time and effort wasted when I had followed the process and made everything as straightforward as possible. This experience has completely put me off using Bag2Charity again. I genuinely wanted to support a charity and do something environmentally and socially positive, but unfortunately the collection service made the whole experience unnecessarily stressful and frustrating. Based on this experience, I cannot recommend the service and I sincerely hope they look into how their drivers handle failed collections, because a little communication and willingness to help would have made all the difference.
August 21, 2026
Unprompted review
Reply from Bag2Charity
Hi Shubz, thank you for taking the time to explain what happened. We're very sorry that your collection was not completed and for the frustration and inconvenience this caused.
We completely understand your disappointment, particularly after taking the time to prepare and label seven bags, provide additional location and parking instructions, and track the collection on the day. Given the information you had provided, we appreciate how frustrating it must have been to see the collection marked as unsuccessful without being contacted for further directions.
While there can occasionally be difficulties locating collection points, we agree that better communication could have helped resolve the situation. We will be raising your feedback with our collection team so we can look into what happened and how situations like this can be handled better in future.
We're genuinely sorry that on this occasion we didn't provide the reliable and convenient service we aim to offer, especially when you were making the effort to ensure good-quality clothing could be reused while supporting charity.
Thank you again for bringing this to our attention, and please accept our apologies for the time and inconvenience this has caused you. 💙
Easy to make contact
Easy to make contact. Website clear and concise. Quick collection. Parcels picked up on time. Very satisfied & will use b2c again. Will also recommend to others.
August 18, 2026
Unprompted review
Reply from Bag2Charity
Hi Lorna, thank you for your wonderful review.
We're delighted to hear you found our website clear and easy to use, and that your collection was quick and on time. It's fantastic to know you'll be using Bag2Charity again and recommending us to others.
Thank you for supporting your chosen charity. We really appreciate your recommendation and continued support. 💙
Excellent company
Excellent company, booking service very goid, picked up the clothes as promised, great service.
Thanks
August 19, 2026
Unprompted review
Reply from Bag2Charity
Hi Kay, thank you for your wonderful review.
We're delighted to hear you found our booking service easy to use and that your clothes were collected exactly as promised. It's great to know you had such a positive experience with Bag2Charity.
Thank you for supporting your chosen charity. We really appreciate your kind words and hope to help with your next donation soon. 💙
Great experience
Great experience collected my charity bags (4) turned up on the I booked so easy will defenetly use again
August 18, 2026
Unprompted review
Reply from Bag2Charity
Hi Janine, thank you for your wonderful review.
We're delighted to hear you had a great experience and found the whole process so easy. It's great to know all four of your charity bags were collected on the day you booked.
Thank you for supporting your chosen charity. We really appreciate your support and look forward to helping with your next donation. 💙
Very good service will use again
August 12, 2026
Unprompted review
Reply from Bag2Charity
Hi Rita, thank you for your review.
We're really pleased to hear you were happy with the service and that you'd use Bag2Charity again.
Thank you for supporting your chosen charity. We really appreciate it. 💙
Great communications
Great communications. Collected right time and day. Choice of charity for proceeds to go to.will definitely use again
August 7, 2026
Unprompted review
Reply from Bag2Charity
Hi Wendy, thank you for your wonderful review.
We're delighted to hear you were pleased with our communication and that your collection took place at the expected time and on the correct day. It's also great to know you value being able to choose which charity your donation supports.
Thank you for your support. We look forward to helping with your next donation. 💙
Very reliable
August 5, 2026
Unprompted review
Reply from Bag2Charity
Hi Helen, thank you for your lovely review.
We're really pleased to hear you've found Bag2Charity to be a reliable service. Providing a collection service you can depend on is exactly what we aim for.
Thank you for supporting your chosen charity. We really appreciate it. 💙
Always easy to book and allocate to…
Always easy to book and allocate to charity of choice.
Always picked up and advised of time frame.
August 7, 2026
Unprompted review
Reply from Bag2Charity
Hi Liz, thank you for your lovely review.
We're really pleased to hear you find the booking process easy and value being able to choose the charity you'd like to support. It's great to know the collection updates and time frame help make the whole experience straightforward and reliable.
Thank you for your continued support. We really appreciate it. 💙
Reliable and easy
They’re great, come when they say they will and keep you updated with reminders so you don’t forget. Makes donating to worthwhile causes so easy
July 23, 2026
Unprompted review
Reply from Bag2Charity
Hi Judith, thank you for your wonderful review.
We're delighted to hear you find our service reliable and easy to use. It's great to know the collection reminders and updates are helpful and make donating to the causes you care about that little bit easier.
Thank you for your continued support and for supporting your chosen charity. We really appreciate it. 💙
Reply from Bag2Charity
Hi Clare, thank you for your lovely review.
We're delighted to hear you were so pleased with the service. It's great to know you'd choose Bag2Charity again for future donations.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
Great communication
Great communication.
Collection on time by friendly polite driver
August 20, 2026
Unprompted review
Reply from Bag2Charity
Hi Marie, thank you for your lovely review.
We're delighted to hear you were pleased with our communication and that your collection arrived on time. It's also wonderful to know our friendly and polite driver made a positive impression.
Thank you for supporting your chosen charity. We really appreciate your kind words.
Team Bag2Charity 💙
Brilliant company
Brilliant company, so pleased I could donate all my shoes and clothes to charity. So easy to do and book.
They gave me a date and a time which was exactly when they collected my donation. Will definitely use them again
August 13, 2026
Unprompted review
Reply from Bag2Charity
Hi Jane, thank you for your fantastic review.
We're delighted to hear you found it so easy to donate your clothes and shoes, from booking your collection through to the pickup itself. It's great to know our driver arrived exactly when expected too.
Thank you for supporting your chosen charity. We really appreciate your kind words and look forward to collecting from you again.
Team Bag2Charity 💙
Five stars
A great idea, and exemplary service from start to finish: easy to arrange, great comms, collection on time.
August 11, 2026
Unprompted review
Reply from Bag2Charity
Hi, thank you so much for your five-star review.
We're delighted to hear you found the whole experience excellent from start to finish. It's great to know the easy booking process, communication and on-time collection all made donating straightforward.
Thank you for supporting your chosen charity. We really appreciate your kind words.
Team Bag2Charity 💙
Very helpful good service very polite…
Very helpful good service very polite staff
August 4, 2026
Unprompted review
Reply from Bag2Charity
Hi Annette, thank you for your lovely review.
We're delighted to hear you found our team helpful and polite and that you were pleased with the service you received.
Thank you for supporting your chosen charity. We really appreciate your kind words.
Team Bag2Charity 💙
Process was quick and easy from start…
Process was quick and easy from start to finish!
August 4, 2026
Unprompted review
Reply from Bag2Charity
Hi Amie, thank you for your lovely review.
We're delighted to hear you found the whole process quick and easy from start to finish. Making donating as simple and hassle-free as possible is exactly what we aim for.
Thank you for supporting your chosen charity. We hope to help with your next donation soon. 💙
Great service
Great communication, great service. They came to collect the bags exactly when they said they would. Will definitely be using them again.
July 27, 2026
Unprompted review
Reply from Bag2Charity
Hi Sarah, thank you for your wonderful review.
We're delighted to hear you were pleased with our communication and that your collection took place exactly when promised. Providing a reliable, hassle-free service is exactly what we aim for.
Thank you for your support and for supporting your chosen charity. We look forward to helping with your next donation. 💙
Great people.Turned up as promised and…
Great people.Turned up as promised and collected without any problems at all.
July 30, 2026
Unprompted review
Reply from Bag2Charity
Hi Vicci, thank you for your lovely review.
We're delighted to hear everything went smoothly and that our team arrived as promised to collect your donation without any problems. Providing a reliable and hassle-free service is exactly what we aim for.
Thank you for supporting your chosen charity. We hope to help with your next donation soon. 💙
My donation of good clean bedding was…
My donation of good clean bedding was collected quickly and as promised. It is difficult to find a charity that will accept bedding, or even collect it. I feel sure that it will be of use to someone in need. Thank you once again for your help.
July 29, 2026
Unprompted review
Reply from Bag2Charity
Hi Kathleen, thank you for your wonderful review.
We're delighted to hear your bedding donation was collected quickly and exactly as promised. We know it can be difficult to find charities that accept and collect bedding, so we're really pleased we could help make the process easy for you.
Thank you for supporting your chosen charity. We truly appreciate your kindness and hope to help with your next donation. 💙
So easy to use
So easy to use. Fantastic communication. Will definitely use again
August 3, 2026
Unprompted review
Reply from Bag2Charity
Hi Charlotte, thank you for your wonderful review.
We're delighted to hear you found Bag2Charity so easy to use and that our communication kept you informed throughout the process. It's great to know you'll be using our service again.
Thank you for supporting your chosen charity. We look forward to helping with your next donation. 💙
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