There were very clear instructions as to how Bag2Charity works & what's accepted & what isn't. Was easy to book a date for collection & it gave us time to find as much as we could. Obviously, you h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used bags2charity twice now and on each occasion I have found the service excellent. The communication from them is really useful and timely. The instructions are clear . The guy who collected... See more
Company replied
I love the idea of this charity, my late partners clothing has gone to a specific charity that affected our lives. Its quite an upsetting thing to have to do but this has made me feel more positive a... See more
Company replied
Fantastic service! Easy to navigate website, book collection easily, sms and email confirmations on booking and with expected collection and tracking and collected in timely swift manner and all to he... See more
Company replied
Company details
Written by the company
Bag2Charity offers a free doorstep charity clothing collection service across Yorkshire, the North East, Greater Manchester and beyond. We collect unwanted clothes, shoes, books and household items from your doorstep — no need to be in, just leave bags outside on collection day. Proceeds go directly to your chosen charity partner, including Human Appeal, Children's Air Ambulance, Your Local Air Ambulance, Kidney Research Yorkshire, Funzi and Bodo Trust, Fighting Ependymoma, Wendy's Wish, Ragdolls UK and SNOOP. Book your free collection in under two minutes at bag2charity.co.uk.
Contact info
Unit 6-7 Omega Business Village, DL6 2NJ, Northallerton, United Kingdom
- 01609 780 452
- info@bag2charity.co.uk
- bag2charity.co.uk
4.9
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, easy to book and very efficient. Will definitely use again.
August 26, 2026
Unprompted review
Reply from Bag2Charity
Hi Stephanie, thank you for your lovely review.
We're delighted to hear you found the service easy to book and efficient from start to finish.
Thank you for supporting your chosen charity. We really appreciate your support and look forward to helping with your next donation. 💙
Amazing experience
Amazing experience, straightforward process, easy to book and track it
August 20, 2026
Unprompted review
Reply from Bag2Charity
Hi Dagmar, thank you for your wonderful review.
We're delighted to hear you had such a positive experience and found the whole process straightforward, from booking your collection to tracking it on the day.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
So easy, brilliant service
This was so easy to book and see when the dates for collection were. We didn’t even have to be in the collection was done early morning from our doorstep. All so easy, thank you so much
August 27, 2026
Unprompted review
Reply from Bag2Charity
Hi Anne, thank you for your wonderful review.
We're delighted to hear you found everything so easy, from checking the available dates and booking your collection to leaving your donation safely on the doorstep. It's great that you could carry on with your day without needing to be at home for the collection.
Thank you for supporting your chosen charity. We really appreciate it. 💙
Easy to book and arrange a collection
Easy to book and arrange a collection. Was kept updated on a time, so I could make sure my donations were outside the house. Collection was done on time. And all for a great cause! Will definitely use again.
August 27, 2026
Unprompted review
Reply from Bag2Charity
Hi, thank you for your lovely review.
We're delighted to hear you found it easy to arrange your collection and that our updates helped you know when to have your donations ready. It's great to know everything was collected on time too.
Thank you for supporting a great cause through your donation. We look forward to helping again. 💙
Great service
Great service, booking easy to arrange a pick up. Service was great came at the time specified. Would definitely use again and will def recommend
August 27, 2026
Unprompted review
Reply from Bag2Charity
Hi Angie, thank you for your wonderful review.
We're delighted to hear you found the booking process easy and that your collection arrived at the expected time. It's lovely to know you'd use Bag2Charity again and recommend us to others.
Thank you for your recommendation and for supporting your chosen charity. We really appreciate it. 💙
Great customer service and support with…
Great customer service and support with donating items
August 26, 2026
Unprompted review
Reply from Bag2Charity
Hi Sarah, thank you for your lovely review.
We're delighted to hear you've received great customer service and support when donating your items with Bag2Charity.
Thank you for choosing to donate with us and for supporting your chosen charity. We really appreciate your continued support. 💙
I would highly recommend this company
I would highly recommend this company, booking the collection was very easy. I was kept up to date and the clothes were picked up on time. They are very efficient and would definitely use again
August 24, 2026
Unprompted review
Reply from Bag2Charity
Hi Angela, thank you for your wonderful review.
We're delighted to hear you found the booking process easy and that our updates kept you informed right through to your on-time collection. It's great to know you found the service efficient and would recommend us to others.
Thank you for supporting your chosen charity. We really appreciate your recommendation and look forward to helping with your next donation. 💙
i would definitely recommend this firm…
i would definitely recommend this firm to collect your old clothes been disabled have to rely on someone to take mine to the recycling bins and not easy when they work full time so this firm is a life saver for me 5*
August 10, 2026
Unprompted review
Reply from Bag2Charity
Hi Ann, thank you so much for your wonderful review.
We're really pleased to hear our collection service makes such a difference for you and provides an easier way to donate when getting items to a charity shop or recycling point isn't convenient. It's lovely to know you can continue supporting a cause you care about without having to rely on someone else for transport.
Thank you for your recommendation and for supporting your chosen charity. We really appreciate it. 💙
Great service
Bags to go are great, as I have no transport to take to charity shops, I like it as you can chose the charity you wish to donate to.
They are very efficient gave you updates on day and time arriving to collect,you don't even have to put bags outside if at home as they knock on door.
This is brilliant for me as I like donating when I get too much clutter, Thank you.
August 26, 2026
Unprompted review
Reply from Bag2Charity
Hi, thank you for your lovely review.
We're delighted to hear our home collection service makes donating easier when you don't have transport. It's great to know you value being able to choose the charity you'd like to support and find our collection updates helpful.
Thank you for continuing to donate through Bag2Charity. We really appreciate your support and look forward to helping with your next clear-out. 💙
It was a very easy process from…
It was a very easy process from arranging a collection to the actually pickup. I have always been pleased with the collections as they are always on time.
August 25, 2026
Unprompted review
Reply from Bag2Charity
Hi Christina, thank you for your lovely review.
We're delighted to hear you continue to be pleased with your collections and find the whole process easy, from arranging your booking through to the pickup. It's especially great to know you've found our service consistently punctual and reliable.
Thank you for your continued support and for supporting your chosen charity. We really appreciate it. 💙
There was an email with time of…
There was an email with time of collection the day before. I could track the collection van live. The person who came to do the collection was on time and helpful.
I had a good experience.
August 21, 2026
Unprompted review
Reply from Bag2Charity
Hi Naseem, thank you for your lovely review.
We're delighted to hear you had a good experience with Bag2Charity. It's great to know the collection time email and live tracking helped keep you informed, and that our driver arrived on time and was helpful.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
Always easy to contact when I have some…
Always easy to contact when I have some bags for collection. Prompt arrival when collected. It’s good that we are given an ETA of when collection will be. Easy to book on line too.
It’s for a very worthy charity too.
August 21, 2026
Unprompted review
Reply from Bag2Charity
Hi Ann, thank you for your wonderful review.
We're delighted to hear you find Bag2Charity easy to contact and book with, and that your collections have arrived promptly. It's great to know you find the ETA updates useful too.
Thank you for your continued support and for supporting your chosen charity. We really appreciate it. 💙
Third collection
This was my third collection and all went smoothly.
For someone without transport to have charity items collected is a great option.
Have booked another collection for 2 weeks time .
August 24, 2026
Unprompted review
Reply from Bag2Charity
Hi Tracy, thank you for your wonderful review.
We're delighted to hear your third collection went smoothly. It's great to know our home collection service makes donating easier when you don't have access to transport.
Thank you for your continued support and for already booking your next collection. We look forward to helping again in two weeks. 💙
Brilliant service
Collection was on time and collected by a very polite man, happy to know my donations will be going somewhere they will be loved again
August 24, 2026
Unprompted review
Reply from Bag2Charity
Hi, thank you for your wonderful review.
We're delighted to hear your collection arrived on time and that our driver was polite and friendly. It's especially lovely to know you're happy that your donated items can be given a second life through reuse.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
They arranged the pick up day and kept…
They arranged the pick up day and kept in constant communication when they were arriving.
The booking process was easy to do.
August 4, 2026
Unprompted review
Reply from Bag2Charity
Hi, thank you for your lovely review.
We're delighted to hear you found the booking process easy and appreciated the regular communication about when your collection would arrive. Keeping you informed throughout the process is an important part of making donating as straightforward as possible.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
If only everything in life was this easy!
This was my first time using Bag2charity and it was so simple. I had 4 bin liners full of boys clothes and shoes. More often than not charity shops are full at this time of year and can’t take donations. I work full time and weekends are busy. Being able to book a collection slot, print off a label and choose from the nine charities to donate too was so easy. Game changing in fact! I loved that they sent text reminders running up to the collection day.
This was such an easy way to donate and declutter. I will definitely use this charity again and having already begun spreading the word to friends and family. Thank you!
August 12, 2026
Unprompted review
Reply from Bag2Charity
Hi Anna, thank you so much for your fantastic review.
We're delighted to hear your first experience with Bag2Charity was so simple and convenient. It's great to know that being able to book a collection, choose the charity you wanted to support and receive reminders made donating and decluttering fit easily around your busy schedule.
Thank you for recommending us to your friends and family. We really appreciate your support and look forward to helping with your next donation. 💙
Great service
Great service, took all of my unwanted belongings with no fuss thank you
August 18, 2026
Unprompted review
Reply from Bag2Charity
Hi Jacqueline, thank you for your lovely review.
We're delighted to hear you had a great experience and that we could take your unwanted items away without any fuss. Making donating as easy and convenient as possible is exactly what we aim for.
Thank you for supporting your chosen charity. We really appreciate your support. 💙
We were so grateful that you were able…
We were so grateful that you were able to collect so many bags. We found the service very efficient as we were able to track the arrival and have the bags ready to go. The driver was very friendly and helpful.
August 14, 2026
Unprompted review
Reply from Bag2Charity
Hi Liz, thank you for your wonderful review.
We're delighted to hear we could help with your larger donation and that the live tracking made it easy to have everything ready for collection. It's also lovely to know our driver was friendly and helpful on the day.
Thank you for supporting your chosen charity. We really appreciate your kind words and hope to help with your next donation. 💙
Easy to book a slot for collection of…
Easy to book a slot for collection of my items,easy to use and efficient. Would recommend to others and use again.
August 21, 2026
Unprompted review
Reply from Bag2Charity
Hi Louise, thank you for your lovely review.
We're delighted to hear you found it easy to book your collection and that the whole process was straightforward and efficient.
Thank you for your recommendation and for supporting your chosen charity. We really appreciate it and look forward to helping with your next donation. 💙
Consistently good service
Consistently good service. Very punctual and well organised. Will continue to donate as it is so easy.
August 21, 2026
Unprompted review
Reply from Bag2Charity
Hi Trish, thank you for your lovely review.
We're delighted to hear you've consistently received a good service from Bag2Charity and find our collections punctual and well organised. It's wonderful to know that making the process easy encourages you to continue donating.
Thank you for your continued support and for supporting your chosen charity. We really appreciate it. 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.