BAG&BONES Reviews 224

Super speedy and friendly service, absolutely love my bag & bones product(s)! Highly recommend.

Love my neon, it looks perfect in our dining room.
Easy correspondance and quick shipping - overall a great experience

I can’t speak highly enough about this small biz. I have deliberated for months over purchasing one of their personalised neon lights and finally decided on the perfect wording.
As soon as I had placed the order I was promptly contacted by the lovely Bianca who couldn’t be more helpful. Her advice was invaluable to ensure that the product was perfect for us. Drafts designs were sent over via email for consideration and for any tweaks to be made before production.
The light arrived and it’s insane!! Just perfect ❤️
From order to delivery they just get it right 🤩
Thankyou so much for our amazing neon light. It’s the perfect addition to our home and a conversation starter for any visitors.
You as a company get ALL the stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Excellent customer service. The item arrived slightly damaged and they offered to replace it straight away. The gold paint pot now looks great in my home.

Fabulous company to deal with and a wonderful bespoke product. It arrived quickly and brilliantly packaged. The recipients were absolutely thrilled with it. Faultless service. Thankyou.

I have the Full Bloom Light and bought it in 2021. It stopped working ages ago but I only recently contacted the company to ask if they would know how I could fix. A couple of email exchanges and a new adapter arrived super quick and it’s now working. Excellent customer service. No quibbling whatsoever and I love my light.

We ordered a custom neon light for our wedding, and every step of the process was so easy with this company. The initial communication was so speedy and friendly, and extremely knowledgable. Everyone we had contact with was lovely. Our sign arrived super quickly and really well packaged. We realised the dimmer switch we had also purchased was missing from the box, but as soon as we got in touch the team apologised and sent one straight to us. The light looked amazing at our wedding and was a great photo prop as well as background for our band. It’s now up in our living room, and with the dimmer can be beautiful background lighting. This was an expensive purchase for us but I wouldn’t hesitate to say it was absolutely worth the cost.

Amazing company, so helpful. I contacted bag and bones with a query re personalising some neon. I received a prompt, helpful response from Bianca. I did as advised and the personalisation was so quick and easy. Once my order was submitted Bianca re confirmed my order and showed me how my order would look, giving me 2 options for the lay out. This was a great help to me and I can’t thank bag and bones enough for their obvious care and professionalism. GREAT COMPANY, I will shop with bag and bones again.

Great service from this mighty team who sent out my gold paint pot and also helped me with a shipping issue. Amazing! Thanks again and I’m saving up for some neon now!

Wonderful team and amazing customer service. I made a custom request today and this was dealt with, with utmost professionalism and speed, today. I love Bag & Bones and liaising with Elsa today re my request was an absolute pleasure. Thank you so much to Elsa and team - keep up the amazing work. I look forward to making future purchases ! Best wishes, Tony 😊

From start to finish the team at Bag & Bones went above and beyond. The product is exactly what I ordered and came really quickly. No request was too big, the customer service was amazing, everyone was so friendly. Couldn't recommend them more.

I recently ordered a customised neon sign from Bag and Bones and have to say the sign and the service from start to finish was amazing 😊 They came back to me with a design really fast and altered it (as I felt it was too big) within a few hours. It was designed and dispatched in just over a week. Elsa was fab and responded to all my emails instantly. I would highly recommend them 🤩

When our light that we ordered 2 years ago started to flicker, the team at Bag&Bones were very quick to respond, offering to send a part free of charge. Issue was fully resolved within a week. Wonderful and friendly customer service!

Cannot rate them high enough. Absolutely one of the best,helpful and friendly companies I’ve dealt with. Moving home which is stressful enough and they have been incredible.

Amazing product. amazing customer service.

A year after purchasing my dachshund wall light it weirdly stopped working. I reached out via Instagram and spoke to a lovely representative who helped me to troubleshoot the issue. We quickly figured out that the dimmer cable was faulty. Straight away they offered to send out a dimmer replacement kit and checked up to make sure I’d received it and tested it out. My light now works again and is absolutely stunning. Highly recommend!

Very different in the designs and styles that complements and of course works well and stands out in a room.

Great products and superb service. The delivery of a very large" Bearmouse "was arranged smoothly by the ever so helpful - Elsa. Thankyou

Fantastic products and brilliant customer service! 5*

Customer service is outstanding: after I received an item that was damaged during transport and I could not return it because I live in a different country than the original delivery destination, they arranged for a full refund. All within hours of my initial email to assess options. Keep up the good work!

Incredible product, super easy process from design to delivery and THE best customer service. Mei was an absolute pleasure to deal with. Highly recommend 🖤