The refund policy says I could cancel before shipping, so I emailed the customer service within 30 minutes. The customer service, Alicia emailed me back that my order was shipped but it was clea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you want your order within 3-7 days then maybe order elsewhere. It took my order nearly 3 weeks to arrive. That said, the bag is actually very good quality and looks good. If you don’t mind the... See more
I like the backpack bags I got but I don't need a tote I ordered and trying to reach customer service is making me crazy! Each email I send comes back to me with just my message quoted in it....noth... See more
Company replied
Purchased bag, compression cubes and lunch bag, all great quality, def reccomend. Was missing item though this was potentially fault on my end, resolved and item sent out. Delivery quick, only negativ... See more
Company details
Written by the company
BAGSMART Making Carry Smarter! Explore our selection of various travel accessories, from hanging toiletry bag, laptop backpack, to duffel & more. Pack Smart with BAGSMART
Contact info
8 The Green Suite A, 19901 , Dover,DE, United States
- service@bagsmart.com
- bagsmart.com
3.2
Average
275 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the color
I do the love the color, but it seemed a little darker in the photos, which is the reason for the 4 stars. Overall,I am really happy with it.
December 16, 2024
Great for weekend trips
It fits under plane seats. Perfect to use for weekend trips. It zips easy and has a carry handle on top and straps that are comfortable. It has a couple outside zip pockets which are perfectly sized for things you need quick access to. It has a strap inside to hold items in place as well.
January 2, 2025
Lightweight design
The lightweight design allows me to carry it every day without feeling heavy, making it perfect for those who need to travel frequently.
January 2, 2025
Customer Service like no other!
Had a issue with a product and contacted the support email and within an hour had a response and by the end of that day I had another replacement product shipped out! I am super impressed by this amazing customer service, well done BAGSMART!
March 7, 2025
Unprompted review
Good customer service
The delivery was slightly late, but customer service was prompt in responding and being helpful.
December 11, 2024
Logistics service is reliable
The delivery was fast and the package arrived neatly and tightly packed.
January 16, 2025
The color is a little bit darker
The bag is very well made, the zipper is smooth, the only disadvantage is that the color is a little darker
January 15, 2025
Unprompted review
Late delivery, but the bag is great
Im quite disappointed. I received the package 2 days ago. It arrived later than I expected.
January 27, 2025
Unprompted review
Love these packing cubes
Love these packing cubes. I use them to travel always now. They organize my clothes, undies and socks.But the color I originally ordered is out of stock. Overall, it is great.
January 14, 2025
Unprompted review
The product is great
SO MANY POCKETS. This is the biggest day bag I've ever had and I love it. If only the price was cheaper.
January 7, 2025
Caution! Coming from China
Bag has eventually (several weeks) arrived and thankfully I like it so I have amended my review. Just be aware that they ship directly from China. The web domain is a bit misleading. In my experience things coming direct from China are impossible to return despite the policy ‘return fee paid by customer’
February 19, 2025
Unprompted review
Reply from Bagsmart
We apologize for the bad shopping experience. Please contact our after-sales service email:service@bagsmart.com and will gladly assist you with the best solution.
We are always improving our products and services to ensure that such an issue does not arise again.
Lightweight and compact
This backpack is a traveler’s dream! It’s incredibly convenient to use—everything is easy to access, making it perfect for flights, road trips, or weekend getaways. The size and layout are just right for staying organized without feeling overpacked.
January 18, 2025
Colours are represented completely…
Colours are represented completely differently on the website. I got a strong purple colour when ordering a navy blue and my partner ordered black and got a grey so be mindful.
Quality isn't fantastic either, feels pretty flimsy and cheap. Would not pay the price tag for this. I will probably just use this as a gym bag now. Look into temu bags, probably similar quality. $120AUD for a $60 bag at best.
I asked for an exchange. Customer service said that it will only be exchanged at the cost of the customer. Not ideal.
February 1, 2025
Unprompted review
Reply from Bagsmart
We apologize for the bad shopping experience. Please contact our after-sales service email:auservice@bagsmart.com and will gladly assist you with the best solution.
We are always improving our products and services to ensure that such an issue does not arise again.
Great for daily use
Great for daily use and the color is good. The drawback is that there are no external pockets, which makes it slightly less convenient to access items.
January 11, 2025
Lots of space
I love this backpack! I usually leave the backpack on the floor near me and it’s held up pretty well there are no stains, rips or tears. This backpack fits everything I need!
December 22, 2024
Bags poor quality and zips look cheap...
February 5, 2025
Unprompted review
Reply from Bagsmart
We apologize for the bad shopping experience. Please contact our after-sales service email:service@bagsmart.com and will gladly assist you with the best solution.
We are always improving our products and services to ensure that such an issue does not arise again.
No response to email
I appreciate your response to my review a few days ago. You asked me to email your service address. I have already done that twice with no response. The order # is BS2024132966. I need a refund please. Thank you.
January 23, 2025
Unprompted review
Reply from Bagsmart
We sincerely apologize, but we have replied to each of your emails. Sometimes, emails can mistakenly end up in the spam folder. Could you please check your mailbox again?
Another Scam?!
Having placed and order on 30th November this has not arrived. The tracking details 17 Track have been reported on here as a scam with requests to close them down. I’ve tried to contact Bagsmart but still nothing. Have now reached out to PayPal for help!
November 30, 2024
Unprompted review
Reply from Bagsmart
We sincerely apologize for the delay in the shipping of your order. Due to high shipment volume and customs clearance, the delivery process has been temporarily delayed. Please rest assured that we are actively coordinating with the shipping company to expedite the delivery of your package.
According to the latest logistics information, your parcel has now arrived at the UK hub and we are confident that you will receive it soon.
We apologize for any confusion caused by the tracking service, and we appreciate your patience.
Purchased a bag with a USB port for…
Purchased a bag with a USB port for charging a device. The response I got was “the usb port is not guaranteed to work.”
December 11, 2024
Unprompted review
Reply from Bagsmart
We sincerely apologize for the inconvenience caused by the uncertainty of the USB port functionality.
Here a clear explanation of the USB Charging Port:
USB Charging Port: With an inside charging cable and an outside USB port, the backpack offers an easy way to charge your devices and no longer need to hold your power bank in your hand while walking or cycling.
To use USB Charging Port. You need to connect your charger bank inside the backpack and then charge your Phone through the port on the outside of the backpack.
We understand your concern and disappointment. We are currently looking into this issue and solve it. In the meantime, if you have any further questions or need assistance, please don't hesitate to contact our customer service team: service@bagsmart.com. We value your patronage and will do our best to make it up to you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.