I thought they'd struggle to get my photo blanket to look right because the main subject was my black dog. But all the pictures look fantastic and really clear. The delivery took slightly longer tha... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Brilliant! I had a canvas print of a photo made. Excellent quality and my order was processed and delivered within a few days. So pleased with it that I ordered another one. Great to support a local U... See more
Ordered a personalised flag for my husbands birthday for use at a festival. All questions were answered very timely, product was delivered within the time scale promised. Flag looked fab good mate... See more
I designed a cushion to bring some comfort to our family after losing our dog. I chose the 40cm soft velvet with duck feather interior and printed on both sides. I was nervous about spending nearly £5... See more
Company details
Information provided by various external sources
Design products online in exceptional quality, built to last, by our talented team in London.
Contact info
London, United States
- bagsoflove.co.uk
4.1
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 48 hours
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Very unhappy with this company
Very unhappy with this company. As I was told my purchase would be here by the 28th of December but I’m yet to have got it. Very unprofessional as im getting no feedback or information on my purchase from the company. I will not be purchasing again from this company.
January 1, 2024
Unprompted review
Reply from Bags of Love
Hi Leah,
I sincerely apologise for the delays in transit. We have partnered with the best and fastest couriers available, and in 99% of cases, they deliver promptly. However, these hiccups are extremely rare, and I want to express my sincerest apologies for any inconvenience caused.
I noticed that you were in touch with one of my colleagues who resolved the issue for you. If there is anything else we can do to make this right or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is of the utmost importance to us, and we appreciate your understanding in this matter.
Once again, my sincere apologies.
Late item/ where is my agreed voucher?
Item was late in receipt.
Offered a voucher as a sorry for the delay.
Guess what, never given it.
Poor customer service on not honouring what they have agreed on
Product was ok once received.
December 20, 2023
Unprompted review
Reply from Bags of Love
Hi Mark,
My sincere apologies for your experience. The voucher code has been resent to your email, and I assure you we're actively working towords investigating the shortcomings.
Once again, my sincere apologies.
Great product
Great product, really excellent aftercare and I’ll definitely be using bags of love again five stars all round ⭐️⭐️⭐️⭐️⭐️
December 20, 2023
Unprompted review
Amazing quality t-shirt and print
Amazing quality t-shirt and print. Very satisfied, thanks a lot! Great idea for a gift, best design options.
December 23, 2023
Unprompted review
Terrible quality control
Photo mugs ordered for grandparents for Christmas and printed incorrectly not once but twice! Was informed after the 2nd mistake that I could not have a refund as it had dispatched already. I will end up with 4 mugs saying grandad and none for grandma, despite numerous emails requesting the correct wording. Very disappointing experience.
December 21, 2023
Unprompted review
Reply from Bags of Love
Hi Karen,
My sincere apologies for your experience.
I understand the frustration, and I can assure that we are committed to resolving this issue promptly. One of our dedicated senior team members will get in touch with you and will swiftly resolve it for you.
Once again, my sincere apologies.
Great company and fantastic product
Easy ordering experience, great communication and quick delivery.
The Christmas ornament we bought for our daughter in London is fantastic and she loves it.
November 29, 2023
Unprompted review
We have used bags of love for many years
We have used bags of love for many years and they are THE BEST! This year we have ordered various photo trays,cushions, bags, chopping boards - all are amazing- superb.
The quality is excellent, as are the many options. Customer service is also the best. Thank yiu all at Bags of Love. You are much loved!
December 21, 2023
Unprompted review
Lovely gift idea
Really love my recent order of a family photo montage blanket for my Nana’s 101st birthday. Order came very quickly and very good quality. I’m sure she’ll love it.
December 21, 2023
Unprompted review
Fantastic company. across this company 3…
After stumbling across this company 3 weeks ago I have now ordered and had delivered 3 different jigsaw puzzles from photos ( all for presents). First 2 were manufactured and delivered very quickly . The third order was not possible as the company had run out of materials, however their customer services were excellent ( Bhanu you are a star) and a different size and finish was re ordered for me in time for Christmas. The products are great, the ordering is so simple, delivery is rapid. Will Defenitley be using them again.
December 20, 2023
Unprompted review
High quality & great finish!
I ordered the photo Christmas bauble. I must say, the solid white surround gives the bauble a luxury finish and the photo front looks fantastic! The red ribbon, again, gives a luxury feel. Well worth the price, great work!
December 12, 2023
Unprompted review
Ignore negative reviews
I was worried after reading negative reviews after placing an order that I would regret my order. It come within 2 days and quality is fine! Easy to contact and friendly customer service thanks
December 21, 2023
Unprompted review
Ordered twice lovely blankets x
Would highly recommend this company, service, delivery, communication and final product 5 stars.
December 3, 2023
Unprompted review
Pillowcases
Pillowcases : great idea but the quality of the fabric is so bad they are not useable. Whilst the print is clear and the colours good (4*) the 'poly cotton' is just nylon. They are not useable as a pillow case. So disappointed by this. I cannot recommend this particular product at all. Service and communication 5*.
December 21, 2023
Unprompted review
Reply from Bags of Love
Hi Peter,
I'm sincerely sorry that our poly cotton pillowcase fell short of your expectations. I'd like to clarify that we offer two fabric options: poly cotton and cotton sateen. The selection is based on the suitability of the fabric for the specific product, with a focus on achieving softness and breathability.
To better understand your experience and address your concerns, one of our team members will reach out to you shortly. We value your input, and your insights will guide us in making improvements to enhance your overall satisfaction.
I'm pleased to hear that our service and communication met your expectations. We are committed to learning from your experience and working towards improving in the areas that matter most to you.
Absolute trash and overpriced for the lowest quality.
I’ve come back to update my review as it appears I was in error. They gave me a call this morning and it’s all been rectified. Pleasantly surprised by how quickly they dealt with this actually.
December 20, 2023
Unprompted review
Reply from Bags of Love
I sincerely apologise for the disappointment you experienced with the personalised puzzle. I truly understand the significance of the product as a sentimental gift for your mother, and I am genuinely sorry that it did not meet your expectations.
Our objective is to create products that not only look good but also capture the emotions and sentiment associated with special occasions. To address the concern promptly, one of our team members will reach out to you to gather more details and work towards a resolution that best suits your needs. We want to make things right and ensure you receive a product that reflects the importance of the occasion.
Once again, I extend my sincere apologies for any inconvenience caused.
Another amazing product
Arrived home today to find my order on the doorstep. I have bought products from bags of love before, and they never fail to bring tears to my wife and daughter. Once again, they have done an excellent job.
I highly recommend bags of love. The quality is great. The delivery time is great.
Thank you so much.
December 19, 2023
Unprompted review
Excellent customer service
Excellent customer service, quality products, good price and speedy delivery
December 6, 2023
Unprompted review
Great quality and service
Great quality and service. We ordered a printed T-shirt for a funeral - we thought our son would like a picture of his grandad and something comfy to wear. The quality was fantastic, it arrived really quickly (we did pay for quicker delivery) - and there was a number so I could speak to someone to check we were going to get it in time. It was an all over print and the quality was fab. I would definitely order again!
October 5, 2023
Unprompted review
The customer service is exceptional
The customer service is exceptional. Keeps you informed of all processes. The quality of the goods, we got a cushion, apron and a bone China Christmas tree bauble are excellent.The website is really easy to use also.Would highly recommend
November 10, 2023
Unprompted review
Well made product and good service
The bone china bauble itself is very good quality. The quality of the photographic printing on the baubles has its shortcomings but considering how it printed on a globe shape is very acceptable.
November 24, 2023
Unprompted review
Very easy to use excellent delivery…
Very easy to use excellent delivery times in short no hassle at all
November 28, 2023
Unprompted review
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