Bags of Love Reviews 

7,449
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are beautifully made, featuring exceptionally clear photos and wonderful materials that exceed expectations. People also love the incredibly fast delivery times, often receiving their personalized orders within just a few days of placing them. Some reviewers were not happy with delivery delays, noting that packages sometimes took longer than expected to arrive. A few other people also felt that certain items suffered from printing defects, such as faded colors, unexpected blank sections, or missing parts. Consumers occasionally experienced frustrating interactions when trying to resolve these unexpected problems with the support team.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent print clarity and overall... See more

Quality

Consumers find quality to be positive and consistently praise the fantastic items, high standards, and... See more

Order

Clients share satisfaction and positive opinions on order experiences, frequently highlighting smooth... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable and... See more

Service

Customers report widespread satisfaction and praise the fabulous service provided. Reviewers note that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought they'd struggle to get my photo blanket to look right because the main subject was my black dog. But all the pictures look fantastic and really clear. The delivery took slightly longer tha... See more

Rated 5 out of 5 stars

Brilliant! I had a canvas print of a photo made. Excellent quality and my order was processed and delivered within a few days. So pleased with it that I ordered another one. Great to support a local U... See more

Rated 5 out of 5 stars

Ordered a personalised flag for my husbands birthday for use at a festival. All questions were answered very timely, product was delivered within the time scale promised. Flag looked fab good mate... See more

Rated 5 out of 5 stars

I designed a cushion to bring some comfort to our family after losing our dog. I chose the 40cm soft velvet with duck feather interior and printed on both sides. I was nervous about spending nearly £5... See more


Company details

  1. Gift Shop

Information provided by various external sources

Design products online in exceptional quality, built to last, by our talented team in London.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(7,449)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very unhappy

Very unhappy. I have received a damaged order which is for an 80th birthday present. I contacted 'customer services' a call centre in India that were unhelpful and cannot give me timescales for resolution other than plucking wildly different things out of thin air. There is no customer service, I have no information and do not know if there will be a resolution. I now need to go elsewhere and spend out more money. I want my money back Bags of Love / Contrado. I don't appreciate being fobbed off and will never use this company again.

March 13, 2024
Unprompted review
Bags of Love logo

Reply from Bags of Love

Hi Redgrave,

Thank you for sharing your experience.

My sincere apologies for your experience and I see that you were in touch with our customer service team and a dedicated team member helped with expedited reprint, processing on the same day you got in touch with the team. I hope that the reprint met your expectations. Once again, my sincere apologies for the inconvenience.

Rated 5 out of 5 stars

Fabulous service

I ordered 2 tea towels with my selected images printed on them. Very easy to do using my phone. The quality of print and product was superb, excellent communication throughout the process right up to delivery. Fast, efficient service, can’t recommend enough.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and beautiful job at…

Amazing service and beautiful job at personalising a candle for my mum she loves it so much thank you ,and thank you for very fast delivery I ordered very last min and didnt expect delivery til later this week but got my order Saturday morn and only ordered it thurs night very happy with that service thank you.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Bags of Love - amazing product and service.

Bags of Love provided us with a beautiful product which I had ordered as a present for someone after getting one for ourselves. It was equally well received. Tejas in Customer Services was exceptionally helpful and I would readily recommend them.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

The quality is perfect

The quality is perfect! I was delighted with my recent purchase of a personalised microfiber towel. The print was clean and crisp and the colours were so vibrant. I have ordered many items from this company and I have been delighted with them all.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

This company stands out in the best way...

Three things stood out to me about this company enough to make me want to leave this review.
1) The turnaround time was incredibly fast-I had it in my hands much sooner than with other print-on-demand companies I've tried.
2) The print quality was magnificent-my tea towel was bright and glowing in the best way. (It was a gift for someone else, and even though I sent it and they love it, the item looked so good I almost wanted to keep it for myself.
3) All communications from Bags of Love were friendly, timely, and kept me well-informed about my item's journey to me.

You can't really say fairer than all that, and I'll definitely use them again.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, personalised exactly as required, decent value, good quality and swift service. What is not to love?

January 29, 2024
Unprompted review
Rated 4 out of 5 stars

Personal Canvas Print

Bought a canvas of a family picture, quality of the finished product is excellent, correspondence with the company was prompt and efficient. Would use again excellent service!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. They'll let you know if they can improve what you sent and wait for your agreement before doing anything to your product. The final product is absolutely gorgeous, great quality. That would make a wonderful gift for anybody. For you as well!

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

A Platinum Product Experience For Everyone

A professional, thoughtful, customer service team coupled with an excellent production result and really terrific final product. This was the second item I ordered here, the first being a small leather pouch which came out perfect.

The design environment is second to none, even for a first time user. It is easy to upload, edit and manipulate photos to orient the view precisely how you want it to look

My second product was a shirt that ultimately was too small for the recipient. After a few email exchanges with a very helpful customer service team, we agreed on a solution to remake the shirt. The remade product is perfect.

This is exactly the kind of company that I would love to work for; operationally sound, technically advanced and thoughtfully connected to its clients. I look forward to many, many projects with Bags Of Love.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Literally blown away

I ordered a blanket on Sunday evening. Uploaded the 6 photos with ease bar one pic that i just couldn’t line up quite right but it looked ok and I’m not the most patient so placed the order. I could not believe when I received email confirmation on Monday to say it had been despatched and even more shocked when it turned up early Tuesday morning. But the biggest delight I had was the quality of the item - the blanket is perfect. And the photo I struggled to align had been done for me! I genuinely cannot believe what a great experience I had - thank you. I also have to name check Asif who I spoke to on webchat. Very polite and informative. Thank you again. I look forward to more blankets!

January 14, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted

Excellent service from beginning to end. I was kept up to date with my order, the delivery was super speedy,and the product really good quality and well packaged

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Brilliant communication with the company. Really great product, really clear photo on the product. Perfect present.

January 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look