I am very satisfied with my experience. The communication with the staff was excellent — professional, efficient, and quick to respond. The clothing looked exactly like the photos, beautifully made an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first time purchasing an expensive suit. I ordered a Hussain rehar suit for Eid and it came exactly like the picture and had all of the detailings in the picture too. Was definitely my mos... See more
Customer service was great. Any queries/ questions were answered on time by the instagram handle and very polite. The clpthes were packaged well and stitched exactly as asked for and shown in image. V... See more
Company details
Written by the company
U.K.’s Leading Authentic Pakistani Multi Brand Online Store
Contact info
United Kingdom
- +447762166616
- info@bahirah.com
- bahirah.com
2.9
Average
370 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You don’t be disappointed!
Bahirah has been my go to place for Pakistani clothes. I’ve been shopping here for almost 4 years and not been disappointed. I usually opt for custom stitching and at times I do need slight adjustments here and there but it’s still been a great experience and I shall continue to shop from here. Definitely worth trying!
June 5, 2023
Unprompted review
Reply from BAHIRAH
Hello Aneela,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Bought my Eid clothes from here decent…
Bought my Eid clothes from here decent price and quality. The service has been professional and very responsive
June 13, 2023
Unprompted review
Reply from BAHIRAH
Hello Noreen,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
I just love my suit
I just love my suit. It came in perfect condition and the work and stitching was worth the price!
June 12, 2023
Unprompted review
Reply from BAHIRAH
Hello Fatima,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Avoid this site at all costs!
Avoid this site at all costs!! They sent me the wrong order. I paid for a premium service for an elan outfit, and they sent me HALF an outfit. I wanted to wear an extremely heavy outfit for my brothers wedding and they sent me just a top with no dupatta, no skirt, tailored to the wrong measurements and very poor stitching. I queried about the poor embellishments and stitching quality, and they refused to accept. I asked for atleast the missing parts of the outfit because a) how do they expect me to wear it with only a kameez, and b) they took money for a full outfit Inc heavy dupatta and lengha and only sent the kameez.
It's absurd and they completely ignore your messages.
Unless you are an influencer, they pay you NO attention and refuse to respond to any questions.. never mind a refund.
April 19, 2023
Unprompted review
Reply from BAHIRAH
Hello Hasina,
We're sorry to hear that you had a negative experience with our product/service. We take all feedback seriously and we appreciate you bringing this to our attention.
We have taken a look into this and have sent you an email regarding the missing skirt and dupatta. Apologies for not delivering this within the same package to you.
The outfit that you had ordered is also not an extremely heavy outfit. It consists of organza material with a raw silk skirt and dupatta. These are not heavy materials and we did not imply anywhere that this is an extremely heavy design. All description of the outfit was given to you before placing the order.
In your communications with us, you did not mention that the tailoring has not been done to your measurements. You did mention the difference in embellishments to which we did let you know that brands do not provide us with the same embellishments therefore closely matched are added if not the same. This information was given to you before you placed an order to which you agreed to in the terms and conditions too. This is also mentioned in our product policy too.
We had informed you that our team is on break and we will not be able to look into this till we are back to our usual schedule due to the Eid break hence could not respond to this sooner. Since returning, we have updated you too.
We have sent you an email so that we can rectify this situation.
Look forward to your reply,
BAHIRAH - CS
Definitely would recommend
My dress quality is really good delivery was on time and service has been easy and good
April 17, 2023
Unprompted review
Reply from BAHIRAH
Hi Sultana,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
First time ordering from here and I…
First time ordering from here and I must say I am impressed, I ordered for my bridesmaids and they were obsessed! Ordered in March and got it today and I’m very happy with the quality and stitching of the outfits. Will definitely be shopping from here again x
April 19, 2023
Unprompted review
Reply from BAHIRAH
Hi Zara,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Terrible service
Terrible service, the website states that if you order an outfit before a certain date or from the Eid promise collection that they can guarantee delivery before Eid. They can’t even provide information on whether the order has been dispatched or what’s going on.. and it’s now one day before Eid. Instead of taking advantage of special occasions, try and limit the number of orders you accept so you can actually process them as promised. Awful, several people have avoided ordering from you now to avoid disappointment.
April 19, 2023
Quality clothing and prices
April 18, 2023
Unprompted review
Reply from BAHIRAH
Hi Mrs Hussain,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Im so so happy with my order
Im so so happy with my order. It came through a few days ago & it fits like a glove! Stitching is perfect and service has been great. There a few loose threads but that is expected. Everything has been perfect.
April 12, 2023
Unprompted review
Reply from BAHIRAH
Hi Hina!,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Lovely service all the time
Lovely service all the time. I’ve known these sisters from when they had a store on stratford road, always pleasant and have always given me the service I wanted.
April 10, 2023
Unprompted review
Reply from BAHIRAH
Hi Maariya,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service again and we're grateful for your support. We can't wait to serve you again soon.
BAHIRAH - CS
Satisfied!
I missed the deadline for Eid. I asked if they would be able to deliver on time or not and they did say that there’s a chance it won’t since I missed the deadline. But thankfully I’ve received it today and I am so happy with it. The communication was clear and service has been brilliant
April 12, 2023
Unprompted review
Reply from BAHIRAH
Hi Mrs Abbas,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
My experience has been great from start…
My experience has been great from start to finish. They helped me resolve a delivery issue promptly and got my order delivered on time. Outfit was gorgeous and stitched to perfection. Definitely happy with my order
April 8, 2023
Unprompted review
Reply from BAHIRAH
Hi Sobia,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Received my Eid order a few days ago…
Received my Eid order a few days ago and I’m very pleased with it. Fits perfectly and quality is amazing
April 6, 2023
Unprompted review
Reply from BAHIRAH
Hi Isra,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Amazing service and outfit
Amazing service and outfit. Definitely will be shopping from here again
April 4, 2023
Unprompted review
Reply from BAHIRAH
Hi Nadia,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
The dresses from here are amazing I…
The dresses from here are amazing I can’t go anywhere else, just a little bit of a mess up with the delivery however I can imagine it is a busy time as soon as I messaged I was kindly helped and received my dress next day. Will continue to order all my dresses from here.
March 26, 2023
Unprompted review
Reply from BAHIRAH
Hi Afsana,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Very easy to place the order
Very easy to place the order, great communication and customer service. I received my order a few days ago. I’m very happy with it
March 24, 2023
Unprompted review
Reply from BAHIRAH
Hi Alisha,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Thank you for my order great service so…
Thank you for my order great service so far
March 19, 2023
Unprompted review
Reply from BAHIRAH
Hi Zara,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Seen this brand grow over the years…
Seen this brand grow over the years from selling maxis to now selling the best designer clothes, wish them all the best. Thank you for your service
March 14, 2023
Unprompted review
Reply from BAHIRAH
Hi Faiza,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
Beautiful stitching and quality exactly…
Beautiful stitching and quality exactly what I wanted I definitely recommend ordering from here
March 9, 2023
Unprompted review
Reply from BAHIRAH
Hi Naseema,
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!
BAHIRAH - CS
can't fault them
can't fault them, from start to finish I was pleased. quality of the suit was perfect. communication was easy, no chasing around always kept me updated defo will be shopping here again
March 10, 2023
Unprompted review
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