Bailey of Bristol Reviews 

3 at the moment, difficult to contact customer services 3 x 20 min calls 1 cut off , Transfer of Warranty now approved , awaiting paperwork to prove

To say that I am less than impressed with Bailey is an understatement!

For the second Time since owning my Bailey Alicanto Grande 2 porto which is less than two years old I have had warranty issues that I have been unable to resolve with local dealers as they will not accept responsibility for servicing or warranty work.

I have found a local approved mobile technician that has resolved both issues at a cost to me, as Bailey will not approve Mobile technicians for warranty work, only service work. This alone seems ridiculous.

The two issues that I had were a very simple plug in replacements. The first was for window stays for the lounge nearside widow. Bailey did not even identify or understand what the part was for goodness sake. They simply sent me a totally incorrect part for which I had to chase for a refund. I then went to Caravan Tech Services in East Sussex who knew exactly what I needed and sent the part at a cost of £24.48, which by the way I had to pay for as Bailey would not approve me simply replacing the stays, but wanted me to take it to a dealer!!! SEE ABOVE PROBLEM WITH THAT. Even if I had, the cost of travel would be more than simply changing the stays myself.

The second issue was that the AL-CO ATC red/green bulb had failed on green. Again, this was a simple plug and fit, but once again Bailey demanded that I took the van to the dealer... Again none local that would carry out any work! (By the way the agent sent me the link to side indicator bulbs. Once again beggars belief!) My local mobile Technician did attend to check the ATC was not faulty, He identified the part simply, then we once again contacted Caravan Tech Services in East Sussex who knew exactly what I needed and sent the correct part. The cost of this bulb is £44.98 including postage which I attempted to get a refund for along with the stays detailed above as these parts was clearly faulty and covered by the Bailey warranty. Honestly, I have spent over £40,000 with this company to be treated with contempt. Never again! Buying a Bailey… be aware of what may be your experience too.

It takes contacting the CEO before anything is done to help us. Once we got that the help has come but we shouldn't have to do that.

We had brought a second hand Bailey caravan from a dealer we wanted to move the remaining warranty left on the van, after speaking to bailey caravans everything went smooth with no problems, just waiting on the relevant paper work Thank you Bailey.

Heater not working unless on mains. Dealership advice, needs lithium battery.
This has cured the problem but cost me over £2000, surely should have been original equipment?
Poor workmanship and no quality control, many small niggles but some larger. First four trips away aborted due to waking up cold as even if you get the heating going the original battery will only run it until the small hours of the first night.
Bailey did supply a replacement battery under warranty, slightly bigger, but still not enough. They have come up with something they claim is a fix but it should have been right at the outset.
Don't buy this thinking it's for off grid use unless you are prepared to spend a lot more money to make it do what their slick advertising claims for it.
It's a shame, because now I've spent all that extra it is superb.
To add insult to injury they have dropped the price by £5000!
They could have done a proper job from the off for less.
Their customer service would be laughable if it wasn't so tragic. Don't hold your breath waiting for a response.
.
I've read their response. The usual corporate waffle with no recompense offered.
I don't "feel" the van, as supplied, isn't up to off grid use I know it from butter and expensive experience.
See several other reviews with exactly the same disappointment.

Helpful staff made my transaction very easy and successful

Very helpful & knowledgeable team.

always have had good after sales service from Bailey over many years and on the odd occasion when things needed attention they always dealt with without any issue and great design and product

I write this to express my deep dissatisfaction with my New Bailey Alora, purchased for £70,000. I was initially excited about the van, particularly its advertised off-grid capabilities, including the new diesel heating system. However, my experience has been far from what was promised of at least 2-3 days off grid.

On my first trip to the Outer Hebrides, we couldn’t even manage half a day off-grid before receiving warning signals and the heating system failing to start. As a result, we were forced to find an electric hookup every night, which was incredibly challenging and expensive on remote islands, especially during the off-season. This greatly affected our dream trip.

When I returned home, I left the van in storage as I was informed it would take five months to repair battery/heating/wiring loom system. Upon attempting to use the van again, I discovered that the leisure battery fuse had blown, which I replaced, but the heating system wouldn’t work at all, even when connected to electric hookup. I had no choice but to return the van to storage again, awaiting further repairs. 4 months of payments on this van and I can’t use it.

Additionally, I have encountered several other issues with the van, including:

Decals peeling off.
Problems with the cooker ignition.
The rear light cluster filling with water.
The fresh water tank floods the interior of the van when filled.
Given that the van is only 4 months old, I am extremely disappointed with the quality and functionality of the product. This has been an incredibly frustrating experience, and I am left feeling gutted by the situation. The van is fantastic, ticks all of our requirements, but falls way short on meeting its intended purpose and functionality! I’m so upset and might just reject it all together.

Following on from my review of the poor aftercare in February 2024, I am still waiting on Bailey to replace the front window blinds in my Bailey Alicanto Porto 2022 model under a new warranty claim (reference 7649903) in April 2024 as we had to move dealer due to the demise of Robinsons of Chesterfield.
This has still not been addressed by Bailey and my emails to the aftercare department remain unanswered. the blinds are now not functioning correctly and may soon render the caravan unusable. I have today contacted my local MP as this level of warranty service would not be tolerated within any other industry.

Following on from the reply from Bailey I do not expect to receive a reply in person they are just paying lip service to the berating they are getting in public

Quick polite reply

I spoke with Bailey customer service team regarding transferring my caravan warrenty over from original owners and it was all sorted very efficiently and made easy to do ..

We had a problem with the upholstery in our Bailey Alicanto Grande caravan, £33,000 top of the range van.
the seam on one of the corner cushions started to come apart.
The cushion was returned and a repair was made which did not last.
The cushion was returned to the dealer who contacted Bailey only to be told they were not using that upholsterer any more and anyway the claim was out of warranty, it was actually out by 1 month and they refused to accept any responsibility.
given that the item was already reported and accepted as faulty I do not think that any self respecting business would not accept responsibility.
This was a top of the range caravan and the service received is not acceptable

I ordered our Bailey Bear and was delighted when it arrived two days later!
It will look lovely in our Phoenix

I wrote to Bailey on 30.01.25 regarding warranty transfer of my new (to me) Bailey Autograph 794i. By the 4th February, I had a response informing me it had been transferred and later the same day, I had written confirmation.

This was, I felt, excellent customer service.

The communication and service from Jaquie was excellent, very helpful.

I bought my Bailey Brindisi NEW in 2020 and it's been regular serviced. In 2024 I was told there was 100% damp nearside front and off side rear. The other two corner readings were in the high 20s. A warranty claim was submitted and after a week and a half Bailey have approved the claim. That was fantastic news for my wife and I. Brilliant service! The only down side was they couldn't advise when the parts required would be available. That was today 31st. We're need it repaired and back before our first booked holiday the first week in May. Keep up the good work Bailey. And deliver my parts so work can commence..

Bought a Bailey Phoenix from the NEC show in November 2023. Collected it January 2024. Fairly happy with it until it's first service, when we are advised it has a damp problem. It appears that the two nearside storage doors have leaked and the floor is soaked under the fixed bed and the front seat. The dealer we bought from has stopped trading. Bailey themselves not interested. Told us to call dealers to find one that would fix under warranty. Called 5 dealers who all said no, they only do warranty work on caravans they actually sold. Eventually found one who said they would help, although they are so busy, they can't even assess it for 5 weeks and they are quite a way away. I cannot believe that the dealers aren't willing to do warranty work. I am disgusted at the quality of the Bailey, not cheap at £25k. We had a Swift previously, until it got stolen last year. We had it 6 years, no damp. The Bailey also has a part missing from the side door lock, which means the door sometimes blows open. Also the bathroom door is hard to shut properly. We hope all this will be addressed under the warranty, but it has certainly put us off Bailey.

In a word my dealings with this firm have been 'brilliant'.
I have purchased quite a few items from Prima Ltd (Bailey) recently and I have been impressed not only by the quality of the goods, but also by the standard of professionalism and helpfulness of the staff.

The Aftercare team were excellent and sorted my problem