Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more
Company replied
I recently purchased blinds for my new home, and Bailey’s have been incredibly helpful throughout the process. They were able to arrange an initial consultation around my busy work schedule and the fi... See more
Company replied
Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more
Company replied
Company details
Written by the company
Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.
Contact info
34 High Street, DL16 6DB, Spennymoor, United Kingdom
- 01388 813267
- sales@baileys-blinds.co.uk
- baileys-blinds.co.uk
4.7
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole process went very smoothly…
The whole process went very smoothly from the measuring of the blinds, their very prompt arrival and the excellent fitting of them. I have used Baileys before and would not hesitate to use them again. 10 out of 10.
March 22, 2024
Reply from Baileys Blinds
Hi Nathaniel,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Just what I wanted.
Just what I wanted.
Very efficient and helpful service and top fitter.
March 29, 2024
Reply from Baileys Blinds
Hi Mrs York,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Excellent service
Excellent service, efficient and friendly. I'm really pleased with my blinds, I've used Baileys several times now and I've always been very happy with the service and quality of the blinds.
March 22, 2024
Unprompted review
Reply from Baileys Blinds
Hi Heather,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Only downside I had to fit slats myself…
Only downside I had to fit slats myself but apart from that great service
March 22, 2024
Reply from Baileys Blinds
Hi Margaret
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Excellent company and experience The staff were very friand…
The staff were very friendly and professional. The man that came to measure and quote was helpful and gave advice and was very knowledgeable. The fitter was polite, friendly and demonstrated how to operate the blinds once fitted and made sure I was happy with them before he left. Would definitely recommend and use them again.
February 15, 2024
Reply from Baileys Blinds
Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Good service all round
Came out to measure and had a brochure for me to choose from. Chose my blinds and waited four weeks. A pleasant chap came and fitted them. Love my new Roman Blinds. No fuss and service with a smile.
February 16, 2024
Reply from Baileys Blinds
Hi Jean,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Very efficient
Very efficient service from order to installation. Very pleased with them
February 9, 2024
Reply from Baileys Blinds
Hi Helen,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Efficient service and fair price
February 9, 2024
Reply from Baileys Blinds
Hi Anon,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Excellent Service from start to would…
Excellent Service from start to would highly recommend this company
February 2, 2024
Reply from Baileys Blinds
Hi Pamela,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Easy to contact and knowledgeable
Easy to contact and knowledgeable, pleasant staff. It would be helpful to be able to choose more narrow time slots. Thank you.
January 26, 2024
Reply from Baileys Blinds
Hi Nicola,
Thank you for leaving us a review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Good experience
Experienced estimator. Accomplished fitter. Blinds ready in short time. All round good experience.
February 2, 2024
Reply from Baileys Blinds
Hi Brian,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Personal service so rare these days
Personal service so rare these days. Delighted with the quality of the fit and also the blinds themselves. Great price too. Thank you John.
January 3, 2024
Unprompted review
Reply from Baileys Blinds
Hi Susan,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Excellent service
Excellent service
Will be ordering another blind from them after Christmas
December 8, 2023
Reply from Baileys Blinds
Hi Anthony,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Friendly knowledgeable staff and quick…
Friendly knowledgeable staff and quick service from start to finish
December 8, 2023
Reply from Baileys Blinds
Hi Ruth,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
I did get my Blinds from you the last…
I did get my Blinds from you the last time about 15-20 years ago and was pleased with them. So I tried you again and was pleased again,
November 17, 2023
Reply from Baileys Blinds
Hi,
Thank you for leaving us an excellent review. We really appreciate your feedback and are so pleased you were happy with our service.
Kind regards,
Baileys Blinds
Used this complaint many times
Used this company many times .
Good helpful measuring service , from experienced polite Dave. instant estimate.
Easy to contact with follow up queries
Easy to order and take payment
Excellent fitter , polite ,no nonsense quick and tidy. Happy as usual with this company
November 21, 2023
Reply from Baileys Blinds
Hi Sandra,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Quick and easy
If the initial visit (to check sizing and choose the style and colour of the blinds) was quick and easy, then the second to fit them was even easier.
Great service and value
November 17, 2023
Reply from Baileys Blinds
Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
Excellent service
After being let down by another company, they stepped in and within a few days the blinds were ordered and fitted . They were friendly and professional, and we are very pleased with the results.
November 17, 2023
Unprompted review
Reply from Baileys Blinds
Hi Kathryn,
Thank you for leaving a great review. We are so pleased to hear you enjoyed our service. Thank you again for sharing your feedback with us.
Kind Regards,
Baileys Blinds
Brilliant service and beautiful blinds
Brilliant service and beautiful blinds. All staff were very friendly and professional from start to finish. This is the second time we have used Baileys Blinds in the last 12 years and level of service has always been excellent.
November 15, 2023
Reply from Baileys Blinds
Hi Pamela,
Thank you for leaving a great review. We are so pleased to hear you enjoyed our service. Thank you again for sharing your feedback with us.
Kind Regards,
Baileys Blinds
Reply from Baileys Blinds
Hi Laura,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.