Baileys Blinds Reviews 

357
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, from sales representatives to fitters, who provide excellent service and advice. The quality of the blinds is frequently highlighted as very high, with many people expressing satisfaction with the product's appearance and functionality. The installation process is often described as quick, efficient, and professional, ensuring a seamless experience for consumers. However, some people mentioned significant delays in receiving their orders, damaged products upon arrival, and issues with blinds not fitting correctly. There were also reports of poor communication regarding appointments and a lack of robustness in some products, leading to dissatisfaction with the overall service and product quality.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, efficiency, and... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the high... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising the excellent and keen prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more

Company replied

Rated 5 out of 5 stars

As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more

Company replied

Rated 5 out of 5 stars

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more

Company replied

Rated 5 out of 5 stars

I recently purchased blinds for my new home, and Bailey’s have been incredibly helpful throughout the process. They were able to arrange an initial consultation around my busy work schedule and the fi... See more

Company replied


Company details

  1. Blinds Shop

Written by the company

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(357)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

No hard push sales. Tons of choice of blinds. Easy to order and fitting went smoothly.

April 26, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Kate,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Always a great service

A quick response, good price and value, good communication, fitted quickly. I have used Baileys many times and would recommend.

April 26, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Audrey,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Fast,efficient service.

Fast,efficient service.
Good quality product at affordable price.Faultless workmanship and i appreciated the communication.

April 24, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Stephen,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Our second time using baileys blinds

Our second time using baileys blinds. John's very professional he measured and fitted the blinds. Friendly, helpful, and funny making it a pleasure. I will definitely use baileys blinds again. Thank you John.

April 25, 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Jane,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great Job

Dan was great. He talked me through everything he planned to do and the job has been good to a high standard. Thank you!

April 25, 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Samantha,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

3rd time using this company and had no…

3rd time using this company and had no complaints at all. I will use them for the rest of my house.

April 17, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Good advice & guidance

Good advice & guidance
Blinds fitted efficiently No mess Fitter polite & friendly

April 17, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Veronica,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

5 star experience & 5 star blinds

5 star experience & 5 star blinds. Our second time using Baileys, First time was they own blinds second was my own amazing service Lloyd is very well mannered friendly and very quick in putting the blinds up Alice is so sweet when ringing up and booking an appointment fitted us in very quick and get us updated when Lloyd was on his way affordable prices and strong product amazing work keep up the good work!! Everything is lush!!!❤️❤️

April 16, 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Ordered fitted no problem

Ordered fitted no problem

April 12, 2024
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Reply from Baileys Blinds

Hi Jackie,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

very good professional job over the…

very good professional job over the moon with the results shutters look amazing .Joanne Matthews
manager of Edwardian care Home.

April 10, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Fitted blinds at our offices recently

Fitted blinds at our offices recently. Very efficient service, excellent standard of product and a very proffesional company to deal with. Highly Recommended.

March 29, 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Katie,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Very quick response to enquiry.

Very quick response to enquiry.
Efficient assessment of need
Pleasant and professional representative.
Blinds were easy to install and look really good
Very happy with service

April 9, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Gaynor,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Good service

Good service. Friendly staff. Good clean job. Very pleased with service.

March 29, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Terry,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

We are returning customers ,having been…

We are returning customers ,having been very happy with quality of previous blinds.All staff were friendly and helpful and purchase and fitting was very easy.The blinds are not cheap but the quality and fitting is very good and the work is guaranteed.

April 5, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Angela,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

The whole process went very smoothly…

The whole process went very smoothly from the measuring of the blinds, their very prompt arrival and the excellent fitting of them. I have used Baileys before and would not hesitate to use them again. 10 out of 10.

March 22, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Nathaniel,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Just what I wanted.

Just what I wanted.
Very efficient and helpful service and top fitter.

March 29, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Mrs York,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient and friendly. I'm really pleased with my blinds, I've used Baileys several times now and I've always been very happy with the service and quality of the blinds.

March 22, 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Heather,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

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