Baileys Blinds Reviews 

357
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, from sales representatives to fitters, who provide excellent service and advice. The quality of the blinds is frequently highlighted as very high, with many people expressing satisfaction with the product's appearance and functionality. The installation process is often described as quick, efficient, and professional, ensuring a seamless experience for consumers. However, some people mentioned significant delays in receiving their orders, damaged products upon arrival, and issues with blinds not fitting correctly. There were also reports of poor communication regarding appointments and a lack of robustness in some products, leading to dissatisfaction with the overall service and product quality.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, efficiency, and... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the high... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising the excellent and keen prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more

Company replied

Rated 5 out of 5 stars

As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more

Company replied

Rated 5 out of 5 stars

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more

Company replied

Rated 5 out of 5 stars

I recently purchased blinds for my new home, and Bailey’s have been incredibly helpful throughout the process. They were able to arrange an initial consultation around my busy work schedule and the fi... See more

Company replied


Company details

  1. Blinds Shop

Written by the company

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(357)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We chose our blinds .Fitter was here…

We chose our blinds .Fitter was here within 10 days .And fitted They are lovely .This is the 3 rd time we have used Baileys in last20 yrs .Always excellent . Thank you

July 11, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi Lesley,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

LWBL

A lovely blind and excellent service from Baileys. I have used Baileys in the past and nothing has changed - they are still as good as ever.

July 10, 2024
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Reply from Baileys Blinds

Hi Lesley,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

There was a small technical error with…

There was a small technical error with our new shutters when the Baileys Blinds technicians installed them. The technicians were very professional and explained everything clearly, no excuses, and this put our minds at rest. The Baileys Blinds office team made the necessary arrangements to resolve the issue by ordering new replacement parts. Daniel the installation technician who returned to replace the parts is incredibly knowledgeable and his aftercare customer service skills is first class, worthy of 5 stars alone. We are very pleased with the goods and services provided by Baileys Blinds.

June 24, 2024
Unprompted review
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Reply from Baileys Blinds

Hi Daniel,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Helpful and professional

The gentleman who came to measure for our shutter blinds was pleasant, professional & very knowledgeable. He explained the process to me, including the timeline from ordering to fitting. This was important, as we had other building work going on in our house.
The staff I dealt with on the phone were also very courteous & helpful.
The fitter (Dan) did a lovely job. He was pleasant & a very tidy worker. He also answered my question about the best way to care for our new shutter blinds, which was very helpful. Dan took all of the leftover packaging away to dispose of too.
So far, we are delighted with our new blinds & the service we have received. Thank you.

June 26, 2024
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Reply from Baileys Blinds

Hi Het,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great customer service

Great customer service, the estimator and fitter both phoned ahead to confirm and arrived on time. New vertical blinds with the wand control and no chains are far better and much cleaner looking than the old ones they replaced.

June 19, 2024
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Reply from Baileys Blinds

Hi Coop,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent customer experience

As a past customer I have no hesitation in recommending Baileys Blinds.
My latest purchase was the same high standard of customer care, quality products and friendly service

June 26, 2024
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Reply from Baileys Blinds

Hi Bob,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service

Excellent service couldn’t fault it

June 18, 2024
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Reply from Baileys Blinds

Hi Carole,

Thank you for leaving a review. We will pass your lovely comment on to our team who will be thrilled with your feedback.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Great experience

Great experience so far with Baileys, Hugo in customer service always replied promptly with helpful delivery updates. Daniel installed shutters today - he was quick, tidy and gave great advice, we love the shutters glad we purchased for all rooms.

June 7, 2024
Unprompted review
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Reply from Baileys Blinds

Hi Antonia,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Cheapest price we could find and blinds…

Cheapest price we could find and blinds are perfect! Would definitely recommend.

May 31, 2024
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Reply from Baileys Blinds

Hi Ben,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

The guy was good

The guy was good, tidy and cheerful.
The product is also good nice bright.

May 30, 2024
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Reply from Baileys Blinds

Hi John,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great service

Wonderful easy to book appointment.
Good measurement appointment Shaun was very nice.
Fitting was a bit later than expected but Scot was very good and it was done quickly and efficiently, he even took his shoes off.
Would definitely book with Bailey’s again without a doubt. Thank you

May 30, 2024
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Reply from Baileys Blinds

Hi Diane,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Professional good service

Professional good service

May 17, 2024
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Reply from Baileys Blinds

Hi Mr Lawson,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Excellent service from beginning to end

Excellent service from beginning to end. Both would highly recommend Baileys Blinds. Both David and Dan very helpful.

May 10, 2024
Unprompted review
Baileys Blinds logo

Reply from Baileys Blinds

Hi Neal,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Fitter arrived on time

Fitter arrived on time, fitted the blind in record
time and explained carefully how the fitting operated

May 8, 2024
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Reply from Baileys Blinds

Hi Margery,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 1 out of 5 stars

Paid in full after measurements taken…

Paid in full after measurements taken and after two weeks the man fitted blinds. After leaving I realised the way the strings where for opening and closing i couldn’t actually reach because of where window is positioned up staircase. Asked if he would change it and was told to contact office.
Office said they all have to be fitted to the left but that should have been explained to me after the measurements were taken. I was then told if I wanted strings on other side I could purchase another blind! I’m now left with a blind constantly open!
The fitter left all rubbish and empty boxes on staircase and mess where he had drilled in dining room. Also loose screws on floor.
Won’t use Baileys again!

May 3, 2024
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Reply from Baileys Blinds

Hi Sharon,

We're truly sorry to learn about your recent disappointment with our service. Our aim is always to deliver exceptional customer experiences and offer clear, helpful guidance. Regrettably, we fell short of meeting your expectations this time.
Regarding the issue with the blind cords, as we explained the fauxwood blind type you've purchased only comes with this split control configuration. You would need a real wood venetian to get controls over to the same side. As for the mess, we will promptly address this with our fitter, please accept our sincerest apologies for any inconvenience caused.
Your decision to share your experience means a lot to us. Your feedback is invaluable in helping us refine our processes and ensure we provide the best possible service to all our clients.

Kind Regards,

Baileys Blinds

Rated 5 out of 5 stars

Perfect blinds and best service.

It was easy to set up an appointment for someone to call, provide sample blinds and measure up. My preferred appointment date and time were met. Measurements were taken efficiently. All my questions were answered clearly and other relevant information was provided that I had not thought to ask about. My initial appointment was on Friday 26th April and my blinds were installed on Thursday 2nd May. Brilliant superfast service. The installation was super efficient and tidy. I was asked to check each of the nine blinds that had been installed to confirm I was happy with them. I was more than happy, I was delighted. The blackout blinds for south-east facing bedrooms are a great success, no more being awakened by brilliant sunshine at increasingly early hours as we progress from spring into summer.
I could not have asked for a better service.

May 3, 2024
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Reply from Baileys Blinds

Hi Hermes,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

Rated 5 out of 5 stars

Great service and great quality…

Great service and great quality product. After sales was also superb when we had a minor issue.

April 23, 2024
Baileys Blinds logo

Reply from Baileys Blinds

Hi,
Thank you for leaving us a great review. We really appreciate your feedback.
Kind regards,
Baileys Blinds

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