Balance Box Reviews 

64
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Still cannot find how to get a hold of the balanced company still no box was charged again how in the world can you get ahold of them!

Rated 5 out of 5 stars

My 3 day meal plan box of the Classic weightloss menu arrived before i got up early on Friday. Beautifully packed and presented breakfast, lunch and dinner with a really handy menu detailing all of th... See more

Company replied

Rated 5 out of 5 stars

Balance box has made it so easy to stay healthy while busy and supporting my 80/20 lifestyle. The food has flavour and variety which I appreciate so I don’t get bored and saves me time during busy wee... See more

Company replied

Rated 1 out of 5 stars

I'd love to comment on the great food. Unfortunately when the food is delivered between 2200 and 0600 (w/e M25 only), without a text/email to confirm, there is a good chance that it goes missing. M... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. Health Food Store
  3. Meal Delivery

Written by the company

Balance Box delivers all your daily food requirements direct to your door, there’s no need to plan, shop, chop or cook – we do it all! Our chefs use the freshest, seasonal and ethical produce to deliver delicious, nutritionally-balanced meals nationwide.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

64 reviews

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2.5

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(64)

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Rated 5 out of 5 stars

Weightloss and a healthy conscience, the lazy way - perfect

Ok, so I don't really know yet about weight loss, as I've only had a 3-day experience so far, plus I never weigh myself. But I certainly feel healthier and with more energy already. I was very impressed by the delivery, the packaging was very professional, and recyclable, and the food, even for the 'lighter' option, more than plentiful enough and absolutely fresh and delicious. There's also a sheet to explain exactly what you are eating, for each meal. I also love the fact that the box is left by your door, or wherever you want it, by 7am sharp, no fuss, no complications.

Funnily enough, I was just telling my daughter a couple of days before discovering Balance Box, that if only I had my own dietician/cook preparing meals for me... which is probably why I jumped on them.

I maybe should have waited for more experience under my belt, so to speak, before leaving a review, but that's how enthusiastic I am about it. My next delivery is due in a few days and I can't wait. Thank you, Balance Box, money well spent!

July 15, 2016
Unprompted review
Balance Box logo

Reply from Balance Box

Dear Isa,

We are thrilled that you are already feeling healthier and energetic on the plan and that you are enjoying it. We are delighted to have you on board. Do let us know if we can be of further assistance, we're here to help and love to hear about how our clients are getting on.

Best wishes,

The Balance Box Team

Rated 5 out of 5 stars

Excellent food and service

Two weeks into my new diet plan I am delighted with the service and quality of the food. Breakfasts, salad and soups are particularly good. For my taste I would prefer dinners to have a bit more protein and slightly less vegetables.

Will continue with the food packs.

July 15, 2016
Unprompted review
Balance Box logo

Reply from Balance Box

Dear Mrs. Clift,

Thank you for your fantastic feedback, it's greatly appreciated and your comments have been taken on board. We are delighted that you are enjoying the plan. Do let us know how you get on.

Best wishes,

The Balance Box Team

Rated 4 out of 5 stars

Yummy food!

Really delicious food and excellent delivery system. My only comment would be they are somewhat inflexible around food plans/ type of boxes.

July 15, 2016
Unprompted review
Balance Box logo

Reply from Balance Box

Hi Jessica,

We are delighted that you enjoy the food and value your feedback regarding plans and types of boxes, it's something we are working on and would be very happy to get further insight from you about what variation you'd like to see. Do drop us an email or let us know a convenient time to call you. We really value your feedback.

Best wishes,

The Balance Box Team

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