Easy to order, fast delivery and, best of all, delicious clean coffee. I think it was Seinfeld who said, 'Everything that comes after that first morning cup of delicious coffee is downhill'! LOL
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more
Company replied
I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more
Company replied
I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... See more
Company replied
Company details
Written by the company
At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.
The Balance Promise
Fresh healthy coffee, delivered with zero risk
Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.
Contact info
Balance Coffee, 167-169 Great Portland Street, W1W 5PF, London, United Kingdom
- 07828546036
- orders@balancecoffee.co.uk
- balancecoffee.co.uk
4.4
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Honestly the best and cleanest coffee…
Honestly the best and cleanest coffee you will ever have! The Darkfire is the perfect dark roast and leaves a lovely aftertaste in the mouth. I have tried Mindfull and exhale and they are no where near as flavoursome. Will only be ordering from Balance from now on, thank you
January 17, 2025
Unprompted review
Reply from Balance Coffee
Thank you for the amazing feedback, Saj! We’re so glad you’re loving the Darkfire roast—it means a lot to us. We’re happy to have you as part of the Balance family and look forward to fueling more of your coffee moments.
Great coffee delivery service.
My wife and I are pretty fussy where coffee is concerned, but the stability coffee blend is delicious, and being 100% arabica doesn’t leave the drinker with jitters. The customer service I have had from Balance has also generally been good. Would recommend.
January 13, 2025
Unprompted review
Reply from Balance Coffee
Thank you for your thoughtful review, Dan! We're so pleased to hear that you and your wife are enjoying the Stability blend—it's wonderful to know it meets your high standards and provides a smooth experience without the jitters. Your recommendation means the world to us, and we look forward to serving you again! ☕️
Great coffee!!
Great coffee and matching customer service!! Fast delivery too, along with competitive prices!
December 31, 2024
Unprompted review
Reply from Balance Coffee
Thank you for the amazing feedback, Jim! We're so glad you’re enjoying our coffee and the service we provide. Enjoy ☕️
Customer services
Had a query which they addressed and sorted out really quickly.
January 7, 2025
Unprompted review
Reply from Balance Coffee
Thank you so much for your kind words! 🙏🏻 We're glad to hear that your query was addressed quickly and to your satisfaction. Your feedback means a lot to us, and we’re always here to help with anything you need. Looking forward to serving you again soon!
I have ordered Balance coffee starter…
I have ordered Balance coffee starter pack -Rotate Esspresso and an extra 1kg pack.
I wasn’t disappointed.
I was amazed of the coffee test- pure and super aromatic.
I am grateful to the team,which solve a little issue efficiently and resolved my query quickly.
I am a big fan now of Balance coffee and will definitely continue with my orders.
Big thank you to the whole team!
You made my mornings even more pleasant.
Highly recommended!
December 8, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for your wonderful review, M! We're happy to hear you enjoyed the Balance Coffee starter pack and that the team could resolve your query quickly and efficiently. It means the world to us to know we've made your mornings even better. Welcome to the Balance Coffee family – we look forward to being part of your coffee moments for many mornings to come! ☕😊
Lovely coffee
Lovely coffee, great service. Really happy. Never had subscription coffee before, didn't think I was 'that guy' but here I am, subscribing to coffee!
December 24, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for your kind words, Anna! We're thrilled to hear you're loving the coffee and service. Welcome to the subscription club – we're proud to be part of your coffee journey! If there's ever anything we can do to make your experience even better, just let us know. 😊☕
Good, healthy coffee.
I like the fact it’s healthy coffee.
The website and checkout was easy.
Communication with regards to delivery has been very good.
And the coffee is excellent!!
December 16, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for your wonderful feedback, JD! We’re glad to hear that you’re enjoying the healthy coffee and found our website and checkout process easy to navigate.
Hearing that you find the coffee excellent truly makes our day! Your support and kind words mean so much to us. We look forward to continuing to serve you with the best coffee experience. 😊☕
Great coffee
Great coffee, quick delivery , excellent customer service
December 11, 2024
Unprompted review
Reply from Balance Coffee
Thank you for your kind words, Joseph! We're thrilled to hear you're enjoying the coffee and that our service met your expectations. Your support means the world to us, and we’re here whenever you need us! 😊☕
Fantastic experience when trying to…
Fantastic experience when trying to amend my subscription at short notice. Christian & Jallyca both extremely helpful throughout.
December 10, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for your thoughtful feedback, Steven! It’s been a pleasure assisting you, and we’re grateful to have you as part of our community. Enjoy your coffee! ☕️
Delicious coffee and excellent customer…
Delicious coffee and excellent customer service! I’ve just placed my second order and will continue to support this toxin-free brand. Highly recommended!
December 4, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for your continued support, Selina! We’re glad to hear you’re enjoying our coffee and the service we provide. Your kind words motivate us to keep delivering the best quality and experience. We look forward to your future orders! ☕😊
Great coffee taste and health conscious
Straightforward ordering process. The coffee tasted great, and the customer service was on point.
November 9, 2024
Unprompted review
Reply from Balance Coffee
Thanks for the great feedback, Ergel! We’re so pleased you enjoyed the coffee and found the ordering process easy. Our team is always here to make your experience a positive one! ☕️
I've been ordering my coffee from…
I’ve been ordering my coffee from Balance for a few months now, it’s beautiful stuff! I look forward to my morning cup or two of lions mane, tastes amazing and it’s so good for me!
I recently had a query, but just to say I had a Very prompt response to my request, offered options. Sorted very quickly and easily. 👍🏻
October 1, 2024
Unprompted review
Reply from Balance Coffee
Thank you for your kind words, Wendy! We're so glad you're enjoying your coffee with us and that our team could assist you promptly. It's wonderful to be part of your daily routine! Cheers ☕️
Delicious coffee and amazing mushroom elixirs
Deliciously fresh speciality coffee. I have also began using the mushroom elixirs which have been a god send. The lion's mane is a game changer in the morning and really helps with my focus. In the evening I pop some reishi in my herbal tea and it really helps me wind down ready for bed.
October 28, 2024
Unprompted review
Reply from Balance Coffee
Thank you for your amazing feedback! I'm glad to hear that you’re enjoying our specialty coffee and that the mushroom elixirs are making such a positive impact on your day. Cheers ☕️
Balance Coffee is…Impeccable!
My experience with Balance Coffee is second to none. They are impeccable in product and service. There was a problem with my delivery package, which got damaged. With absolutely no quibble they replaced the product and were courteous and understanding in doing so.
If you're looking for ethical, mould free coffee and excellent service, please use this company.
Thank you Balance Coffee. 🙏
Anne-Marie
October 22, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for your heartfelt review, Anne-Marie! I’m happy to hear that our team could assist you promptly and that you appreciate our commitment to quality and ethics. Your support means the world to us, and we’re grateful to have customers like you! Enjoy your coffee! ☕️
Love the products and the customer…
Love the products and the customer service is brilliant. There was a mix up with my order, I informed balance of this and they resolved it so quickly.
Highly recommend!
October 19, 2024
Unprompted review
Reply from Balance Coffee
Thank you for sharing your experience, Aaron! I’m delighted to hear that you love our products and that our team could resolve the mix-up quickly. Cheers ☕️
Very straightforward
Very straightforward to deal with and high quality products.
October 14, 2024
Unprompted review
Reply from Balance Coffee
Thank you for your kind words, Victor! I'm glad to hear that you found our products to be of high quality and that the process was easy for you. Your feedback means a lot, and we’re here to help anytime you need! ☕️
I've been buying mycotoxin-free coffees…
I've been buying mycotoxin-free coffees for years but wanted a brand change. I appreciate that Balance Coffee not only has decaf coffee but also numerous blends of coffee with caffeine. My order arrived the next day, and Im enjoying trying the various flavours. I would definitely recommend it.
October 17, 2024
Unprompted review
Reply from Balance Coffee
Thanks for your review, Jeannie! We are so happy to hear you’re enjoying Balance Coffee and its variety of flavors. Your recommendation is much appreciated! ☕️
Reply from Balance Coffee
Thank you for the wonderful compliment, Anca! We're so happy to hear that you're enjoying the coffee. ☕️
Healthy and tasty coffee
I’d realised that I focussed much on my diet i.e. I practise intermittent fasting and keto diet, but I was drinking any old coffee. I’ve now found a coffee to complement my health conscious lifestyle. Oh and it tastes fantastic!!
October 10, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for sharing, Chris! We're glad to hear that you've found a coffee that aligns with your health-conscious lifestyle, and even more thrilled that you're enjoying the taste. It means a lot to us! Cheers ☕️
Excellent customer service and amazing…
Excellent customer service and amazing coffee. I mistakenly ordered the wrong coffee beans and informed customer service of this after the beans had arrived; they replaced it free of charge with the right coffee beans. They’ve just arrived (Rotate Espresso), and it’s first-class coffee.
October 4, 2024
Unprompted review
Reply from Balance Coffee
Thank you so much for your kind words and feedback, Veli! We're thrilled to hear that you’re enjoying the Rotate Espresso and that we were able to resolve your order issue quickly. Providing excellent customer service and amazing coffee is what we strive for, so it’s wonderful to know we’ve met your expectations.
We truly appreciate your support and look forward to serving you again soon!
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