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Balance Coffee Reviews 

365
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the product's quality, which is often described as fresh, rich, and full of flavor. Many customers appreciate that the coffee is clean, organic, mould-free, and without toxins, noting that it doesn't cause jitters, stomach issues, or fatigue. The customer service is frequently highlighted as excellent, with people finding the team efficient, communicative, and quick to resolve any issues. However, some people were dissatisfied with aspects of order fulfillment and delivery, reporting delays, missing items, and issues with tracking. A few other people also felt that the coffee itself was average or too weak, particularly when compared to espresso, and some experienced problems with unexpected subscription deliveries.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the delicious taste and smooth,... See more

Quality

Users describe positive interactions with quality, consistently praising the coffee as excellent, smooth, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's high standards, politeness,... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of ordering, fast delivery, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order, fast delivery and, best of all, delicious clean coffee. I think it was Seinfeld who said, 'Everything that comes after that first morning cup of delicious coffee is downhill'! LOL

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied

Rated 5 out of 5 stars

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Store
  4. Coffee Wholesaler
  5. Health Food Store

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(365)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing coffee and experience!

Great tasting coffee and great customer service! Super responsive and friendly

July 14, 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much, Asil! We're glad you're enjoying the coffee and our service; it means a lot to us! Cheers ☕️

Rated 5 out of 5 stars

I searched online over the weekend for…

I searched online over the weekend for a healthy coffee with no toxins including mold, and came across Balanced Coffee. After looking around the website I was happy to place my order which was actioned immediately.

I recieved my order this morning, and have already enjoyed my first cup, which was better than I could have wished for.

When the time arrives I will certainly be reordering from this company. Really lovely coffee and great personal service too.

July 15, 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Frances! We're thrilled to hear you enjoyed your first cup and had a great experience with us. We truly appreciate your support and look forward to serving you again soon! ☕✨

Rated 5 out of 5 stars

Love this coffee

Love this coffee - fantastic taste & wonderful customer service!!
Extra bonus it’s healthier for you & love the little samples to try out x
Would highly recommend- look forward to my morning treat , and don’t need to step out for it !!

July 13, 2025
Unprompted review
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Reply from Balance Coffee

Thanks so much for the lovely review, Carolyn. We're chuffed you're enjoying the coffee and the little extras. Delighted to be part of your morning treat! Cheers ☕️

Rated 5 out of 5 stars

Not only do they supply high quality…

Not only do they supply high quality coffee, If you’re unlucky enough to encounter an issue, they will sort it out promptly and efficiently. Highly recommended.

July 9, 2025
Unprompted review
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Reply from Balance Coffee

Thanks a lot for your lovely review, Addison! We're glad you’re enjoying the coffee and really appreciate your kind words about our service 🙏🏻

Rated 5 out of 5 stars

The perfect toxin free coffee

This company makes the perfect coffee for people who are looking for clean toxin and mould free coffee. This was the first time I’ve purchased coffee from them and it was a very good experience right from ordering to delivery. The customer service is very good and also the communication about my order was excellent. I’ve been very impressed so far and would definitely recommend Balance Coffee.

July 6, 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words! We're really pleased to hear you had a great first experience with us and that everything from ordering to delivery went smoothly. Appreciate your support and recommendation ☕️

Rated 5 out of 5 stars

Healthy tasty coffee!

Being a coffee lover and starting a low tox health journey a little while ago I was so happy to discover I didn’t have to compromise on coffee. The dark fire energy tastes amazing, the subscription makes sure you have more than enough for a month (mine lasts about 6 weeks with my coffee machine) and the customer service here is second to none.. also the free elixir samples are a really generous touch! Can’t fault you guys thank you so much ☺️

July 1, 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for your lovely feedback, Katie. We're so happy you're enjoying Dark Fire Energy and that our subscription fits your routine perfectly. Glad the elixir samples were a hit too. We truly appreciate your support! Cheers! ☕️

Rated 5 out of 5 stars

New to Clean Coffee & Chaga

Being a coffee lover and on my own health journey, decided to invest in quality coffee from Balance to start. Only just opened my Stability blend and looking forward to trying their blends to compare soon.

In addition, I love the owner's obsession with the huge health benefit of mushrooms and will be monitoring my Chaga elixir over the next few weeks.

June 17, 2025
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Reply from Balance Coffee

Thank you so much for your kind words, Maxine. We're glad you’re enjoying the Stability blend and excited for you to try the others. Happy to hear you're giving the Chaga elixir a go too. We can’t wait to hear how it goes! ☕️☺️

Rated 5 out of 5 stars

I bought a second batch

I bought a second batch, this time going for the Stability blend. A really good morning coffee. Not as potent as the darkfire blend but a bit more subtle.

June 26, 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for trying out the Stability blend, John! We're glad to hear you’re enjoying it as a smooth and subtle morning brew. We appreciate your support and love hearing your thoughts. Happy brewing! ☕

Rated 5 out of 5 stars

Absolutely Fantastic Coffee and Service

Absolutely Fantastic Coffee and Service

I've been blown away by both the quality of the coffee and the outstanding customer service from this company. The beans are incredibly fresh—you can smell the richness as soon as you open the bag. Every cup is smooth, full of flavor, and clearly roasted with care. You can really taste the difference.

On top of that, the customer service is exceptional. The team is friendly, responsive, and genuinely passionate about what they do. My order arrived quickly and was beautifully packaged.

If you're looking for high-quality, freshly roasted coffee and a company that truly values its customers, this is it. Highly recommended.

June 24, 2025
Unprompted review
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Reply from Balance Coffee

Thank you so much for the lovely feedback, Daniel. We're genuinely grateful for your kind words and thrilled to hear you're enjoying both the coffee and the service. It means a great deal to us that the quality and care we put in are coming through in your experience. ☕️

Rated 5 out of 5 stars

Great customer service as well as great coffee!!

I have a monthly subscription with Balance and the service is excellent. Whenever I have had a query about a delivery or anything like that, they are so quick to respond. Great service as well as great coffee!!

June 23, 2025
Unprompted review
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Reply from Balance Coffee

Thanks a lot for the kind words, Georgia. We're so pleased to hear you're happy with both the coffee and the service. Cheers to more coffee ☕️

Rated 5 out of 5 stars

Great coffee

Great tasting, toxin free coffee. Efficient and friendly service too!

June 20, 2025
Unprompted review
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Reply from Balance Coffee

Thanks so much, Harriet. We're really glad you're enjoying the coffee and appreciated the service. 🙏🏻

Rated 5 out of 5 stars

Exceptional Customer Service …

Although i haven’t tasted the coffee yet i am writing this on the back of exceptional customer service and fast delivery which is very rare these days. Emails were answered fast, there was no spamming and i was informed about my parcel by the company, all the way to my door. Thank you

June 11, 2025
Unprompted review
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Reply from Balance Coffee

Thank you for the lovely feedback, Indra. We're really pleased the service stood out and hope you enjoy the coffee as well. ☕️

Rated 5 out of 5 stars

Delicious

I'm not big fan of real coffee but I thought I will try it....it's DELICIOUS and organic!!! Good price, very fast delivery and smooth communication. Highly recommended.

June 9, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks so much for giving us a try, Monika. We're really glad you enjoyed it and appreciated the service too. 🙏🏻

Rated 5 out of 5 stars

My new best friend. Balance coffee.

I usually buy my coffee from USA, but with ? over tariffs, I decided to try the UK market. I have had cancer in the past and have been left with a delicate digestive system. I have a ration of one coffee a day. Balance coffee has not caused me any problems whatsoever. Plus it has a selection of variants to try. I had a few problems with my second order, but the matter was patiently rectified by Christian and his team. Many thanks to Balance coffee for both excellent flavoured coffee and service.

June 9, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for sharing your experience, Tania. We're so pleased the coffee has suited you well and that Christian and the team were able to help. It really means a lot to us. ☕️

Rated 5 out of 5 stars

Great customer HUMAN service

Well I've just ordered my first lot of mushroom coffee - I LOVE my coffee but it can really push my jitters!
The customer service from Balance has been fab. Really quick to respond and not pushy at all. I have been umming and ahhring for a while and they are patient and give me info which is useful, plus they offer great deals to get you going. I chose Balance coffee because they have everything I want, integrity! Which isn't true with many companies so I would recommend to everyone, especially if this is your first time using mushroom coffee.

June 7, 2025
Unprompted review
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Reply from Balance Coffee

Thanks so much for the kind words! We're really pleased you felt supported and that our team could help you feel confident in your choice. We hope you enjoy your mushroom coffee. ☕️

Rated 1 out of 5 stars

They must write their own reviews.

They must write their own reviews.
Tried to order twice from this company. First time they took two weeks to send a sample. The second time the wrong order and wouldn't change it.
Do they leave their own reviews? I'd say so. Even coffee pros say how bad their customer service is, which consists of an email and a defunct answering machine. The words of the reviews are very similar, plus only 219 in five years of trading..... mmmmm
They pass themselves off as hip and fair trade but my experience left me openmouthed with shock at being scammed.
No doubt they'll answer my review with the normal PR nonsense, but no customer should be treated so unfairly. Be warned.

June 5, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

We're really sorry to hear about your experience and truly regret that we weren’t able to replace the ground wholesale coffee as requested, John. We’ve reached out via email twice, as we’d still love the chance to support you and make things right where we can. We understand your frustration and genuinely want to help however possible.🙏🏻

Rated 5 out of 5 stars

Great taste, and healthy.

Great coffee, tastes wonderful and its healthy. . Great customer service. Couldn't be happier.

June 2, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks a lot for the lovely feedback, Charlie. We're so glad you're enjoying the coffee and the service. It means a great deal to us. 🙏🏻

Rated 5 out of 5 stars

Great beans

Great coffee taste and quality exceptional

May 19, 2025
Balance Coffee logo

Reply from Balance Coffee

Thank you for the kind words, Lennon. We're so pleased you're enjoying the taste and quality of the coffee.

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