Balens Reviews 50

I contacted Balens as I needed some insurance cover for my employment as a personal trainer. I needed a bespoke policy as I wanted to add VO2 testing which is not normally covered by standard policies. Balens and especially Mae Vincent-Lloyd, took time to understand my requirements, unlike other insures who just refused to offer any advice or cover. They asked questions to establish what I wanted and what I would be doing. They offered me cover and I am now able to continue and develop my career. Was very impressed by the customer service I received and would highly recommend them to anyone.

Have used Balens for business insurance for years and they have always been quick to respond, focus on helping you get what you want and have good customer service that makes you feel valued as a customer. Would really recommend. Also would like to personally thank Keavy Hart for their recent help with a query.

I was having trouble accessing my account. The advisor was extremely helpful and within minutes got me access to my insurance documents and extra information I needed for my work. Fab service.

We have used Balens for our membership affinity insurance programme for many years and have always found them very helpful and easy to deal with. They have been responsive to the needs of our organisation and our members.

I was contacted by Henry, customer sales and he was awesome. Very helpful, efficient and professional. He is an asset to there team.
Outstanding service, thank you

"Elizabeth is an outstanding insurance advisor—knowledgeable, humorous, efficient, and truly professional. I thoroughly enjoyed our interaction. Not only did she provide all the information I needed, but she also made me feel genuinely cared for. She followed up promptly with an email summarizing everything we discussed. Hands down, this was the best customer experience I have EVER had!

I have been with Balens for years and I have seen their customer servixe deteriotate since Covid. I have been a loyal customer for about fifteen years and I am sorry to say that it takes them so long to reply to my emails over the last three years. I have even mentioned this to them in the emails without acknowledgement. So sad from how great the company was before covid. I cannot even get through on the phone line because it cuts me off.

I had the same issue as someone else - they didn't bother to reply to any of my emails for a week or 2 or sometimes until I followed up. Invariably they had misunderstood my question or requirements meaning I could never get to the point of renewing my insurance. So, the window for renewal is now closed. I have seen that other insurers have complaints on their Trustpilot reviews when it comes to paying out, even when the signup process has been amazing. If Balens is so careless about even signing someone up, I have no faith in their ability to follow up on a claim.

Great communication, very clear and professional, reasonably priced. Reliable cover for health care professionals and their businesses. Thank you for your help.

Thank you to Ellie for helping me with specific questions and being patient. The customer service experience was above and beyond what I had expected.

Fantastic customer service. Friendly and they really know their stuff. Thanks Balens :)

I'm trying to renew my insurance and it's taking weeks to get a response. When i called them, they said that i need to wait. It's nothing they can do

I am so grateful to Balen’s. I had started to feel quite overwhelmed when starting my new business venture but Balen’s were amazing. They gave me advice and guidance where I needed it and checked in with me ensure that everything was finalised and I was all set. I would recommend them to anyone and I couldn’t have done it without them.

Balens have always been available to listen to the needs of our members and adjust when needed. Thank you for 25 years of support. UCA head Office Team

At Yoga Alliance Professionals, we take great care in selecting partners who align with our values and provide exceptional support for our members.

Balens Insurance has proven to be a trusted and invaluable partner for yoga teachers, and wellness professionals within our community. We have worked together for over ten years to offer our members the best insurance coverage.

We are proud to recommend Balens Insurance to our members. Their commitment to excellence, combined with their understanding of the unique challenges faced by yoga professionals, makes them a valuable partner in supporting the growth and safety of our community.

I have used Balens for many many years and have always had positive experiences. There is a caring family feel with this firm and they always do their best to provide the best value with the best package to suit my business.

I have been with Balens for many years and I did have an experience that was quite stressful, HOWEVER Balens in particular Dawn K - turned it around and has been a pillar of advice and support since. Even when I have needed additional advice to do with export and more complicated branches of cover she has been at hand. I would 100% recommend Balens to give that security but having Dawn K in their team is a huge asset.

Absolutely shocking experience. I applied for my renewed insurance a month ago and it took weeks to hear back from them. It got to an urgent situation where if i didn’t have my updated insurance I would be out of work. I called and emailed and they told me there was nothing they could do. In the end I went with Fitness Industry Service CIC and they sent the correct insurance to me in 15 minutes for less than half the price Balens would charge.

Had a terrible time with them. I asked for a quote in plenty of time prior to my renewal date. After a lot of back and forth I finally got a quote in writing and paid for my policy. 3 weeks on from paying. I still hadn’t received a certificate even though I had been pushing them to send it. Someone finally came back and said they had quoted the wrong figure and wouldn’t allow me to have the certificate until I paid a lot more money on top. After speaking to someone else, A completely different figure was mentioned which I had to pay.

If I hadn’t paid more and continued with them then I wouldn’t have insured for the last 3 weeks of work. Terrible customer service and no one can tell you the same thing. Backtracking on an agreed and paid for quote is very dodgy behaviour. If they had made a mistake they should have to deal with consequences, not myself.