Arrived on time, but one of the balloons is a bit anaemic and could do with some more helium in it - it looks like it's been blown up and left for days before being sent out. My 6 year old won't be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very impressed with the service
I was very impressed with the service, Chloe especially was very attentive. I would use the service again and recommend it to others. Thank you for making my daughters birthday extra special.
Incredibly frustrating
Incredibly frustrating. Have now been trying for over an hour to order some balloons for my Mum's 88th birthday. It took me ages to choose carefully but I can't get the order to progress beyond the basket stage to payment and delivery. What a waste of time. I've been in and out of the site starting over at least 5 times but always the same - big freeeeeeze.
Addendum: So then I tried to ring them (in Warks) and got an American voice saying they can't answer calls and I should email - not likely!!! Found an alternative.
My sister bought both her and I a…
My sister bought both her and I a coronation balloon in May and both of them are still up. Shows what a good company they are.
Excellent service
Delighted with the balloons. Very efficient service. Will definitely use them again. Thank you.
My balloons arrived deflated I have…
My balloons arrived deflated I have tried for well over a week to contact then no phone answered and email sent 3over the last week or so with no reply what so ever wrose company I have every delt with balloons where to cheer my granddaughter who had been very ill that never happened don't waste your money

Reply from Balloon Monkey
A* experience
So easy to order. I uploaded an image which was printed perfectly - everything arrived on time and looked even better than I expected!
perfect.

Reply from Balloon Monkey
Bunches of fun!
Ordered three balloon bunches including a personalised balloon for my wedding vow renewal. It was very easy to order. They arrived exactly when they promised, the balloons were great and they’re still floating three weeks later!

Reply from Balloon Monkey
Not recommended
Requested to change the delivery date. Emailed and called to revise, then cancel as directed on their website before the dispatch date. No reply to 3 x emails and phone number is an automated message directing you to email, not call. Won’t be using again.

Reply from Balloon Monkey
Great!
Really straightforward to order, and picked my mums birthday date, was kept up to date on the delivery- arrived perfectly on time and my mum loved them they looked really really nice! So pleased, will use again.

Reply from Balloon Monkey
Not good value for money
Arrived on time and order was correct but balloon deflated much quicker than expected. Also website says 'most' orders qualify for free delivery with no detail which feels a bit disingenuous. I paid almost £5 delivery which was a lot given how much the balloons already cost. Not good value for money.

Reply from Balloon Monkey
Get well soon balloons
I bought a 12 ballon bunch get well soon balloon for a girl at work who had just had an operation . Everyone said how colourful the balloons were and well designed. Would recommend ballon monkey excellent balloon bunch and delivered on the day requested

Reply from Balloon Monkey
Not your ordinary personalised balloon
It wasn't a normal personalised balloon it was one for the first anniversary of my son's death ,it was just what I wanted & wasn't disappointed
Thankyou Balloon Monkey

Reply from Balloon Monkey
excellent service and delivery, cant fault it
excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Nephews Birthday.
Loved the interior packaging and colourful confetti discs.
The boys loved it and the photo of them as well
Very impressed.
Will be telling lots of people and i will be ordering again
thank you
Love love love!
Love love love! Our balloons are amazing!! Fast service and helped to cheer our poorly girlie up after a minor op. Fast and prompt service.
GExcellent service.ood clear website.Easy ordering…
Good clear website.Easy ordering system,a very good selection of balloons.My order arrived on the day I asked.My sister in law was very surprised and happy.
Very happy with experience
Ordered collection of balloons for brothers birthday the next day and could not have been happier! They arrived on time through a reliable delivery service. Two weeks later and the balloons are still upstanding and only 2 are starting to drop. Expensive but totally worth the money due to how convenient and fab the service is
Absolutely fantastic!
Absolutely fantastic! I would highly recommend and will definitely be ordering again. Easy to order and the presentation box and added confetti plus the beautiful colourful balloon was such a joy. Fantastic price too for this great gift.
10/10 Utterly Brilliant!
THANK YOU so very much for your excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Daughter’s Birthday.
Loved the interior packaging and colourful confetti discs.
She was thrilled, it really made her day.
Very impressed.
Will be telling lots of people and will be back very soon
Great customer service!
Great customer service. After a debacle with DPD, Chloe in their customer-service team was super-fast to respond, proactively managed the problem, and resolved it. Big shout-out. Will definitely use again!
5 STARS—would have given 10!!!!!
I am in the USA and ordering was so seamless and easy. The prices are great and my friend sent pics of the product—I couldn’t be more pleased with the packaging and all that was included. I chose the photo balloon and my friend was thrilled with it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







