Baltany UK Reviews 564

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the watches often exceed expectations for their price point. Many appreciate the excellent value for money, with products frequently described as well-made and offering a premium feel. The delivery service is also highlighted as efficient and prompt, with many receiving their orders sooner than anticipated. However, some people were dissatisfied with certain aspects, such as watches arriving with defects or not functioning correctly. There were also occasional mentions of issues with delivery times being longer than expected or product descriptions not accurately reflecting the item received.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the excellent design, finish, and... See more

Quality

Customers had positive experiences with quality, often praising the excellent design, finish, and overall... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Price

Clients share positive opinions on price, consistently highlighting the excellent value for money. Many... See more

Value for money

People report positive experiences with value for money. Customers are consistently delighted with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this watch. As an ex member of the armed forces I remember high quality watches like this for service use. Don’t have any requirement for day/date or arty farty dials - just a plain... See more

Rated 5 out of 5 stars

NICE WATCH delivered on time, what's more to say and as much as can be expected. Not my favourite watch but in my top five out of sixty or so watches and Omega Speedmaster being number one. 1974 Citi... See more

Rated 5 out of 5 stars

Quick delivery from the UK website and the watch is superb, looks every bit as good as much more expensive similar offerings from other well known brands. It's a mechanical movement too which is runni... See more

Rated 5 out of 5 stars

As usual from Baltany, a fabulous watch, really beautifully made. Seems like they regulate movements better than others too, third purchase and all accurate within a few seconds per day. HIGHLY recom... See more


Company details

  1. Watch Store

Written by the company

Baltany UK are the official UK partners of Baltany Watches – a microbrand that designs and manufactures retro-style watches at a price everyone can afford. We believe the quality and price of these beautiful retro watches are unmatched in the market, and we’re proud to be able to offer affordable, expertly crafted watches to discerning and stylish customers in the UK. We’re based in Nottingham, UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

564 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Do not buy from this company

I recently purchased a watch which I didn’t like, sent it back two weeks ago asking for a refund and have never heard back from them. Poor customer service and they still have my money

January 16, 2025
Unprompted review
Baltany UK logo

Reply from Baltany UK

Hi Kenneth - sorry you're unhappy with our customer service. I have investigated this for you this morning, and it looks like on your first email to us requesting the watch be refunded you supplied the wrong order number, which caused the delay as the note to expect the watch back was applied to the wrong order.

I've found your order this morning and issued a refund, you will receive an email confirming today.

Rated 5 out of 5 stars

A distinctive and good quality watch

My new watch arrived swiftly and beautifully packaged. It’s a joy to have a manual wind again. It’s a very attractive piece, from the deco numerals to the distinctive hands, the blue’d second hand gliding serenely in its own dial, the subtle finish to the main dial and the glorious quirk of the offset of the 1920s design. It’s keeping very good time and I’m delighted.

January 31, 2025
Rated 5 out of 5 stars

The watch is excellent

The watch is excellent. Looks beautiful and has the silky feel of a much higher priced watch. I have recommended the brand to others and will definitely be buying from them again. Probably the “Bubble Back” in blue.

January 30, 2025
Rated 5 out of 5 stars

Great from the off

Great from the off. Accurate description and pictures.quick delivery. More than happy. Blown away by the quality. Great packaging .. watch is as good as something five times the price. Highly recommend.. well done baltany.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Watch (a Retro Diver on a leather strap- my second watch from Baltany) arrived quickly. Excellent quality and good looking watch build for a reasonable price.

January 28, 2025
Rated 5 out of 5 stars

nice watch

for the price and quality ,i can't fault this watch. arrived very promptly and well packaged. would certinately by another watch from this company.

January 18, 2025
Rated 5 out of 5 stars

Very Positive

I have two of their watches and rest assured they are excellent. Well packaged, great designs and reliable.

February 11, 2025
Unprompted review
Rated 4 out of 5 stars

Great looking watch

Looks great, nice quality watch and arrived quickly. Only thing I will say is that the lume is nowhere near as bright as on photos, it's very hard to see even after 'charging' it with a sun lamp for a day.

January 18, 2025
Rated 5 out of 5 stars

Great watch but bad communications

Hi, because I wanted to actually see the watches in my hand, I ordered 3 with intention to return 2.
I found the communications with Baltany dreadful over the 2 weeks I communicated with Baltany. Very slow responses and never answering the telephone, which caused me concerns.
I am very pleased with my Retro Pilots Watch but have a niggling concern that if I have to contact again for any reasons, communication response will be bad.

December 28, 2024
Baltany UK logo

Reply from Baltany UK

Hi there! I'm sorry if we didn't respond to your enquiries as fast as we would have liked, we are a very small team.

I'm pleased we were able to facilitate the returns of the watches you didn't want to keep, and we're thrilled you're happy with your final choice of the Retro Pilots Watch

Rated 5 out of 5 stars

Diver watch

I recently took receipt of my diver watch. Really like the quality feel of the watch and the way it was presented. Thank you very much.

January 3, 2025
Unprompted review
Rated 2 out of 5 stars

Not happy with the watch.Paying by…

Not happy with the watch.Paying by Kalara with 3 payments,I have tried getting in touch with Baltany on how to return the watch & order a different one but all you get is a recorded message.I have left my number for them to get in touch with me but nothing so I would not recommend this company.

January 22, 2025
Unprompted review
Baltany UK logo

Reply from Baltany UK

Hi there - I'm sorry if we've missed a message from you. Can you please email support@baltany.co.uk and we'll arrange a replacement or refund for you.

Rated 5 out of 5 stars

So impressed

Great service and even better quality, I was a bit sceptical but honesty couldn’t be happier. Well made, looks good, wears well, as in it is comfortable and so far keeps excellent time.

December 29, 2024

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