I am pleased to update my previous poor review. The Nursery furniture has finally arrived which looks great, good quality and easy to assemble. I understand the problem was with the supplier outside... See more
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Review summary
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Reviews shaping this summary
I have been to the shop once to get my cosatto giggle 4 as this shop had pushchairs on display so you could have a look at it properly which is great. We definitely lack shops like this. I then... See more
Item has never been an issue, but both times I’ve ordered (second item yet to be received) I’ve received an email on the day of delivery stating the item will be late. Whenever I’ve ordered it states... See more
We purchased a pushchair from Bambinos & Beyond & the whole experience from start to finish was second to none! From trying the pushchair in our car to car seat safety & different types putting our... See more
Company details
Written by the company
At Bambinos And Beyond, we believe in the magic of parenting—the sleepless nights, the endless love, and the small moments that make it all worthwhile. As a baby store, we understand that this journey is full of excitement, wonder, and even a little bit of chaos. That's why we’re here: to help make life with your little one just a little bit easier, more beautiful, and more joyful. We know that when you’re a parent or soon-to-be parent, every decision feels big. From the first onesie to the perfect stroller, it’s about choosing what’s best for your baby and your family. That’s why we take extra care in curating products that are not only stylish and functional but safe and dependable too. Whether it’s creating a cozy nursery or finding the ideal gift for a baby shower, we want to be there for you every step of the way. We believe in more than just selling products; we believe in supporting families, in nurturing the connections between parents and their children, and in celebrating the beautiful chaos of this special time. With each item we offer, we hope to bring a little more peace of mind and a lot of joy to your parenting journey. You’re not alone in this—let us help you make every moment, every milestone, and every memory with your little one even more special.
Contact info
12 Milan Road , DE13 0FY, Burton On Trent , United Kingdom
- 01283 561841
- sales@bambinosandbeyond.co.uk
- bambinosandbeyond.co.uk
3.9
Great
442 reviews
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Replied to 37% of negative reviews
Typically replies within 1 month
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Really Poor Service.
Awful service from Bambino.
I bought a car seat a month ago. Two weeks later, nothing had arrived—just an email saying they were aware of a delay. I was going on holiday for a week, so I asked them to deliver after I returned. When I got back, still nothing.
I contacted customer service. They were polite and said they’d send my order from another store, with delivery guaranteed by Friday of the following week.
That’s a week ago now. No delivery. No email with an expected date or time. I’ve wasted the whole day waiting for it. I sent two more emails yesterday and today—no response.
I called customer service today, and they had no idea when my package might arrive.
Really, really poor service. There’s nothing left to do but get a refund. Now I have to order from somewhere else—somewhere that actually has stock, rather than letting people buy things Bambino don’t even have.
May 29, 2026
Unprompted review
Reply from Bambinos & Beyond
Hi,
I’m Shannon, the owner of Bambinos & Beyond.
Firstly, I would like to sincerely apologise for the experience you've had with your order. Having read your review, I completely understand your frustration and can see why you feel let down.
Unfortunately, this particular car seat was affected by an unexpected stock issue. As soon as we became aware of the delay, we worked with our suppliers and alternative stock locations to try and source the item as quickly as possible. However, it is clear that we have fallen short not only on the delivery timescale but also on keeping you adequately informed throughout the process.
I am particularly sorry that you were advised of a delivery timeframe that we were then unable to meet, and that you were left waiting for an order without receiving the updates you deserved.
While stock issues can occasionally occur, the level of communication you received is not the standard we aim to provide. I completely understand your decision to request a refund and apologise that we were unable to fulfil your order as expected.
Thank you for taking the time to leave your feedback. We take comments like yours seriously and use them to improve both our stock management and customer communication processes going forward.
Kind regards,
Shannon
Owner, Bambinos & Beyond
Excellent company!
The girls on the tiktok live were unbelievably helpful and sweet! I haven’t bought from the company yet as they are still helping me find the right travel system for me! Cannot explain enough how helpful kyra, shannon and katie were! Cannot recommend enough!
May 28, 2026
Unprompted review
Very satisfied once it come amazing…
Very satisfied once it come amazing quality
May 28, 2026
Unprompted review
The product I ordered took nearly 3…
The product I ordered took nearly 3 weeks to arrive and I tried calling and the number didn’t work. I tried emails and they took 2 days to answer. I was told it was out of stock, don’t advertise it on the website then. When it arrived the box was ripped thankfully it wasn’t a gift otherwise I would have had to send it back. Never had these problems before and have brought quite a bit from you
May 27, 2026
Unprompted review
Reply from Bambinos & Beyond
Sorry that your experience wasn’t up to scratch this time.
We do work hard to keep customers updated but we take on board your comments and thanks for your honest review.
We sent a voucher for the damage to the box. Was this received? We hope to see you shopping g with us again soon and we hope to restore your faith into Bambinos team.
We truly appreciate you being a repeat customer of ours and welcome any suggestions to further better your experience with us here.
Thanks again
Claire x
Avoid! Negligent handling—damaged my £600 pram and played pricing games.
I WOULD GIVE 0 STARS IF I COULD…
Be careful before trusting this company with your expensive pram. I sent them my Oyster 4 (bought new for £600) for a buyout. They initially quoted £250, but dropped it to £150 after inspection. When I declined and asked for it back, it arrived damaged.I also had to pay for the return which cost me another £20.!
The company admitted in writing that the folding clip was damaged because their team packed it without care.
Despite admitting fault, their service has been appalling:
They offered to "fix" the clip themselves, which would have voided my manufacturer warranty.
They caused structural damage to my property through pure carelessness and have been dismissive ever since. Appalling customer service. Now they have totally ignored my emails.
Also the staff are so rude. They are only interested in interacting with you if it is obvious you’re going to buy something.
April 30, 2026
Unprompted review
Reply from Bambinos & Beyond
Hi,
I’m sorry that you feel this way about your experience. However, I do feel it is important to provide some additional context.
Your Oyster 4 stroller was initially quoted based on the condition described prior to inspection. Upon arrival, our pre-loved team found a number of issues that had not been disclosed, including significant cosmetic wear, staining, missing logo lettering and a damaged front wheel. As a result, the valuation was revised to reflect the condition and repair work required.
You were under no obligation to accept the revised offer, and when you declined, we arranged for the stroller to be returned to you at no cost, despite our usual charges for failed buyout collections.
Unfortunately, during return transit, a loose wheel inside the packaging caused damage to the recline lever. As soon as this was brought to my attention, I apologised and offered a goodwill solution by honouring our original £250 valuation despite the condition issues identified during inspection. This offer was made so that you would not be financially disadvantaged by the damage caused whilst the stroller was in our care.
We always strive to resolve issues fairly and professionally, and I am sorry that we were unable to reach a resolution that satisfied you on this occasion.
Kind regards,
Shannon
Owner, Bambinos & Beyond
Absolutely terrible service
Absolutely terrible service. We were promised a 14-day delivery window, but it took an entire month to arrive. Because my wife’s due date was moved forward, the extreme delay meant the items didn't arrive when we needed them most. To make matters worse, customer service was nonexistent—they never answered the phone. In the end, we had to drive to their warehouse and pick the items up ourselves. Avoid this company.
May 14, 2026
Unprompted review
Reply from Bambinos & Beyond
Hi,
Thank you for taking the time to leave your feedback.
Firstly, I’d like to apologise that your experience has left you feeling this way. We take comments regarding delays and communication very seriously, particularly when customers are preparing for the arrival of a new baby.
Unfortunately, I have been unable to locate your order from the information available on this review. I have therefore reached out directly to request some further details so that I can fully investigate what happened and review the circumstances surrounding your order.
Once I have been able to identify your order, I would welcome the opportunity to discuss your experience further and see what we can learn from it.
Kind regards,
Shannon
Owner, Bambinos & Beyond
wouldn’t recommend
I previously purchased a pram from Bambinos and Beyond and had a positive experience, which is why I chose to order from you again. Unfortunately, this time I have been extremely disappointed with the level of communication regarding my order.
My travel system was only partially delivered, and I then spent a full day waiting at home with no clear timeframe or communication about when the remaining parts of my order would arrive. As someone who works full time, it is incredibly frustrating and inconvenient to have to stay in waiting for a delivery when you do not even know if it is definitely arriving that day.
Considering the amount customers spend on travel systems, I expected a much higher standard of customer service. If there was an issue or delay with my order, I would have appreciated a phone call or some clear communication explaining what was happening, rather than simply receiving an email stating it would be delivered “today” with no timeframe provided.
Overall, I am very disappointed with this experience and the lack of communication throughout the delivery process.
May 21, 2026
Unprompted review
Reply from Bambinos & Beyond
Hi,
Thank you for taking the time to leave your feedback.
Firstly, I’d like to apologise for the frustration and inconvenience caused by your delivery experience. I completely understand how difficult it is to arrange time away from work or stay at home waiting for a delivery, particularly when there is uncertainty around when it will arrive.
Having reviewed your order, I can see that your travel system was a pre-order item. We were actually pleased to be able to dispatch your order earlier than the estimated arrival date provided at the time of purchase. Unfortunately, the issue arose after dispatch when the courier delivered only part of the consignment, resulting in the remainder of your order arriving separately.
Whilst this was outside of our direct control, I appreciate that from your perspective you ordered from us, and therefore the overall experience is what matters. I also acknowledge your comments regarding communication and understand that more proactive updates would have helped reduce the uncertainty and inconvenience caused.
We genuinely value your custom, especially as a returning customer, and I am sorry that this experience did not reflect the standard of service you received previously.
Kind regards,
Shannon
Owner, Bambinos & Beyond
Fantastic Service as always!
Fantastic Service as always!
Best place to get everything of your little bundle of joy :)
May 19, 2026
Unprompted review
Absolutely outstanding customer service…
Absolutely outstanding customer service from Kyra. I ordered an item for an upcoming holiday without realising there was a 14-day delivery time, and she went above and beyond to help source it elsewhere and arrange faster shipping for me. It’s rare to find such personal, thoughtful service these days. Thank you so much!
May 18, 2026
Unprompted review
Ordered the red kite play mat bundle it…
Ordered the red kite play mat bundle it came and its brilliant my baby loves it and it was good value for money I message the staff as I have got carpet in my home and in the bundle you get a baby walker the staff was friendly and was willing to help and got back to me as soon as possible.
April 24, 2026
Unprompted review
I was abit cautious about buying a…
I was abit cautious about buying a second hand pushchair as I’ve never done it before but I was very pleased with the experience. Pushchair was delivered next day after ordering and it is showroom quality! 100% recommend
May 15, 2026
Unprompted review
Lovely members of staff
Lovely members of staff, I originally brought the pram from them and had it just over 2 years and only sold it as no longer needed. They accept your old prams which is great, been the best way to get a little bit of money and know that it should hopefully come to some use to another family, they give you a fair price.
May 8, 2026
Unprompted review
I found this site on the Internet
I found this site on the Internet, but everything seemed ok, so I brought a twin pushchair for my grandaughter for her new baby due next week, she has a 17month old as well, it's a pre-loved pushchair, and what can I say, it's beautiful, in good condition well wrapped, everything is with it, for the price, it's amazing, very fast delivery even the 17 month old baby loved sitting in it, we are well pleased and happy
May 5, 2026
Unprompted review
I ordered a preloved set and I couldn’t…
I ordered a preloved set and I couldn’t believe the condition - it was perfect.
I love it so much, the price was unbeatable, the delivery was so fast, I would recommend 10000%
May 7, 2026
Unprompted review
You took over 30 days to deliver
You took over 30 days to deliver. Not happy with that at all
March 24, 2026
Unprompted review
Horrible company and customer service.
Horrible company and customer service.
I have placed my order on April 3rd, it is now April 30th and still not one of my 7 orders arrived. I’ve reached out through email and has been promised twice that my items will be posted soon and still nothing.
I have reported you as fraud and claimed my money back.
I’ve got two very disappointed children who has been waiting patiently all these time for a company who has no care at all about children as long as they get the money.
April 3, 2026
Unprompted review
Reply from Bambinos & Beyond
Hi,
Thank you for taking the time to leave your feedback.
Firstly, I would like to sincerely apologise for the frustration and disappointment caused by the delay to your order. As a parent myself, I completely understand how upsetting it is when children are excitedly waiting for items to arrive and things do not go to plan.
Having reviewed your order, I can see this was one order containing multiple items rather than seven separate orders, however I appreciate that the distinction makes little difference when you have been waiting for the products to arrive.
I am also sorry that the timescales communicated to you were not met. We always aim to provide accurate updates and I understand how frustrating it must have been to receive assurances that your items would be dispatched soon and then continue waiting.
I would, however, like to reassure you that we are a genuine family-run business and would never intentionally mislead customers. We take great pride in helping families every day and I am sorry that your experience did not reflect the level of service we strive to provide.
Thank you again for your feedback, and I am sorry we fell short of your expectations on this occasion.
Kind regards,
Shannon
Owner, Bambinos & Beyond
Waited 3 weeks for order to be delivered
Lovely product however took 3 weeks to receive.
April 2, 2026
Unprompted review
10/10 there’s nothing they won’t solve…
10/10 there’s nothing they won’t solve if you have a problem and are quick at sorting anything. I recommend them so much. Lovely company
April 29, 2026
Unprompted review
Very bad quality pram and experience
Very bad quality pram
Non helpful customer service
Damaged pram
They want to charge you for returns
I do not recommend asi f something happens it if you are unahgpapy you will need to spend more money to return it.
Very bad experience
April 24, 2026
Unprompted review
Reply from Bambinos & Beyond
Thank you for your message. We’re sorry to hear that you’ve been unhappy with your experience.
As previously discussed, the initial concern raised was regarding “slippy wheels.” This is expected with a brand-new stroller, particularly if it has only been tested on carpeted surfaces, and therefore does not indicate a fault. For this reason, we were unable to accept a return on that basis.
A few days later, you contacted us again to report a rip in the hood. As the pram had already been used, we arranged to send you a replacement hood promptly to resolve this issue.
We believe we have addressed your concerns appropriately and have remained in regular contact with you throughout the process to provide support and a resolution.
Given the above, we are unable to agree to a return of the product or cover return costs, as there was no confirmed fault at the time of the initial request.
Thank you for your understanding.
Great products
I am really impressed with the service and quality provided by Bambinos & Beyond. The ordering process was straightforward, and the delivery was prompt. It is clear they care about their customers and provide high-quality items that are perfect for families. I would highly recommend them to anyone looking for reliable service and great products for their little ones.
April 5, 2026
Unprompted review
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