bambooairways.com Reviews 95

Bamboo Airways moved my fight time from morning to evening without even asking me. More than that - I cant get any response from them AT ALL!!! And you know what? Morning flight wasn't cancelled - the day before the flight they are still selling it (more expensive than evening). This is insane! They ruined my plans and gave me a ton of stess for my money!

We bought tickets from Hanoi to Phu Quoc in September for November (21.11. outbound, 28.11. inbound) but we never really got on a plane. On the first of November they cancelled these tickets and have not offered any other flights that we could take. We asked for a refund. They still haven´t refunded the amount we paid and it´s been a long time wait now. Now I am going through the process of getting the refund via Vietnamese authorities - wish me luck and strong nerves.

I decided to write this review after seeing many negative ones that honestly made me a bit nervous about booking. However, my experience with Bamboo Airways was great overall.

I flew on March 10 at 6am from Ho Chi Minh City to Da Nang (Vietnam). The booking process was simple and straightforward, the flight departed on time, and the seats were comfortable. The staff were also very kind and helpful throughout the journey.

Honestly great experience, the price was phenomenal as well, would definitely book with Bamboo Airways again!

SCAM! They will cancel your flight last minute and never refund the money. Sad little company that is impossible to reach.

So disappointed in service from Vietnamese airline. And I thought in Vietnam they appreciated honesty! Terrible service

Still after 2/3 years my refund nit dealt …
I will continue to leave bad reviews till my money for tickets never sent is refunded

My flight was cancelled, on Nov. 12th 2025 to PHU QUOC ISLAND. I never received an email or call about the cancellation. Only by coincidence I found out, that the airline suspended the service on this route.

I tried several times to contact the airline for a full refund of the ticket, without success. No response at all. Nobody seems to care! My advise, don't book with them!

Don’t get on a bamboo airlines flight.

Their planes are outdated, likely 3-4th handed/thrift-store planes.

Every single time I’ve flown with these clowns they’ve been delayed. This time because of an issue with some sensor… this is more of a circus now than an airline.

Unsure if there are inspection standards for aircrafts in Vietnam. Do yourself a favour and don’t book with Vietjet or bamboo. Just pay the extra £20-30 for Vietnam airlines.

I would give minus 10 stars of I could.
It‘s really tiring to share the whole experience with Bamboo Airways. But I’m willing to do so still.

Please stay away from Bamboo Airways.
We had our long-distance flight booked for Frankfurt to Hanoi + return flight.
During our flight to Hanoi in October 2023, they cancelled our return flight. Everyone arrived at the immigration in Hanoi had their return flight cancelled. Bamboo managed to ruin everyone’s day/weeks/month/years.

After 2 months they promised to refund, asking me for bank information.
After 7 months, they offered a voucher instead.
I declined the offer and asked for their initial offer of refund.
Since then, another time no reaction (after so many times without reactions in the nearly last 2 years).
We had tickets for 5 people, 3500€-4000€ vanished. Stolen. Hard work. Exploited.
We had to book our return flight for 800€ per person. Peanuts for Bamboo Airways, huh?!

We also spoke to some lawyers and will take action now.

I booked for 2 persons a round-trip flight with Bamboo Airways from Frankfurt to Ho Chi Minh City (Booking code: UA3GSX) scheduled for November 2023 (departure) and March 2024 (return). The total cost: €1,743.45.

Bamboo Airways canceled the flight due to their own bankruptcy issues, and since then, I have been waiting for a refund for over a year. It is now mid-2025, and I still haven’t received a single euro back.

I contacted both the airline and the travel agency. The agency confirmed that Bamboo Airways has NOT refunded them, so they cannot process anything on their end. Bamboo refuses to take responsibility and keeps pushing me back to the agency.

The worst part? There has been no transparency, no timeline, and no proper communication. Just vague, dismissive emails — and months of silence.

This isn’t just bad service — it’s theft. Taking money for a flight you cancel yourself, then refusing to refund it, and leaving your customers in limbo for years is completely unacceptable.

This is probably the worst airlines of all time.
I purchased my tickets back in September 2023 traveling from the UK and they cancelled all the international flights without refunding the tickets.
REFUND MY TICKETS

I have been waiting since October 2023 for a refund for a cancelled flight and they keep telling me to wait.
The flights were for my honeymoon, I never got informed they had been cancelled and it was only when I tried checking in that I find out.
Please give me my refund 😡😡😡😡

The worst company!!! the cancell the flight with no comunications, they left us with no flight on our holidays and also one year later NO MONEY BACK, they dont replay emails... Never buy any tickets with them!!! scammers!!

As reported in other reviews, I was paying for a flight and when my Monzo app prompted me to approve the transaction, I approved and the flight amount was taken out of my account. However, after the approval, the transaction didn't go through on Bamboo's website even though it had taken my money. I had no record that the payment didn't go through (to prove for my charge back request with my bank) so I emailed Bamboo's support email. They did get back to me by the next day and confirmed the error so points for this. They don't issue the refund though, I think your bank sorts it. So remember to dispute the transaction with your bank but I believe the refund should be issued appropriately. It is an inconvenience to deal with this but the customer support is active. They should really fix this payment issue so money is not taken out if the payment method is not accepted. I will try again with my Revolut bank card.

I booked a flight. Bank says the charge went through but Bamboo says it did not. Bamboo says I should book again using a different card. I naively followed their instructions. Happened again.

I'm now waiting on two refunds from them, but by the looks of the reviews, I won't hold my breath.

I guess they don't want business or a good reputation?

I had a flight from Melbourne to Hochimin in March 2024, Bamboo Airline canceled the flight and they have not made the refund of the money. They do not answer emails. If they cancel a Flight it is very probable that they steal your money
Juan Sanchez. January 2025

My first time using Bamboo Airways was an absolute pleasure. The Airline Staff were very helpful, my flight was cancelled due to flooding and Bamboo Airways kept me updated with my new flight and departure time through both email and SMS. My first experience will have me booking my fights through Bamboo Airways in the future. Thank you for your quality customer service and for making my first trip with your airline extremely enjoyable.

Booked flights from Gatwick to HoChi Min. Flights cancelled 12 days before and nearly a year later still no refund. They don't answer emails. They basically stole our money.

They made me buy another flight because one of the tickets was missing a surname and on the other they charged me extra for changing the order between the first and last name. They also wanted to charge me for excess weight. Do not choose this company. It's a shame that a company has to resort to these bad arts where they only want to get angry and get money from their customers.

Worst airline experience. As others have mentioned, no refund has been issued for my flight from Hanoi to Tokyo, even after more than 10 months.

Be careful with this airline if you mess up with your first name and surname they make money on changing it.

I understand if you change to different name u need to pay but if wrong order between first and surname and they still ask you to pay?

Robbery