Bamboo Reviews 33,347

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,830 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the application process to be quick, simple, and straightforward. Many highlight the efficiency of the service, noting rapid response times and swift payment processing. People also appreciate the clear communication and the helpfulness of the staff, making the overall experience stress-free and easy to manage. However, some customers also noted that it can take up to five days for the money to be deposited into their account, and a few mentioned unexpected activity on their credit file.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting the ease and simplicity of the... See more

Service

Users describe positive interactions with service, highlighting its reliability, straightforwardness, and... See more

Payment

Reviewers highlight positive aspects of payment. Customers consistently praise the ease and speed of the... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the speed and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was doubtful that I would get the loan as I have been turned down in the past but from the moment of going through the questions and completion it was a breeze. Bamboo delivered on their promise an... See more

Company replied

Rated 5 out of 5 stars

Oh wow, what can I say...... They are brilliant!!!!!! They needed two wage slips, but because I have just started a new job and only had a single payslip to hand, they waited two days until my nex... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, very professional. Everything done online, easy to fill the application form in. Bamboo accepted my application after other lenders had refused but they didn't charge stup... See more

Company replied

Rated 5 out of 5 stars

I recently had a really positive experience with this loan company and wanted to share how smooth the whole process was. From start to finish, everything felt quick, simple, and well-organized.... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Bamboo

Written by the company

Bamboo: Personal Unsecured Loans

Bamboo is a direct lender that offers unsecured personal loans between £2000 and £15000 with flexible terms from 12 to 60 months. We help our customers find an affordable loan that fits their individual credit situation. We pride ourselves on being a transparent lender and make sure our process is fast and simple. Bamboo is authorised and regulated by the Financial Conduct Authority. As a responsible lender, Bamboo adheres to the standards of good practice set out in the FLA Lending Code.​
Bamboo's service is trusted by over 240,000 customers and we’re proud to have been voted Best Personal Loan Provider five times at the 2017, 2018, 2019, 2021 and 2022 Consumer Credit Awards.

Contact info

4.9

Excellent

TrustScore 5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and easy to apply for

Very quick and easy to apply for. Decision in minutes. Would highly recommend Bamboo.

April 18, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that the application process was quick and easy for you. We appreciate you recommending us and thank you for your positive feedback!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Very smooth and easy

Very smooth and easy

April 23, 2026
Bamboo logo

Reply from Bamboo

We're glad our process was smooth and easy for you. Thank you for your positive feedback; we appreciate it.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

So simple and fast

So simple fast to get much needed emergency funds for Diy

April 23, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that our services provided you with quick access to emergency funds for your DIY project. Thank you for your feedback!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

I had a very brilliant response i was…

I had a very brilliant response i was helped although the application which made it easier for me

April 23, 2026
Bamboo logo

Reply from Bamboo

We're so happy to hear that you had a brilliant response and that the application made things easier for you. Thank you for your positive feedback!

Kind regards,
Bamboo.

Rated 4 out of 5 stars

good experience very professional

good experience very professional . Polite

April 18, 2026
Bamboo logo

Reply from Bamboo

We're happy you had a good experience and found our team professional and polite. We appreciate your positive feedback.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Excellent

Excellent, quick and easy application

April 23, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that our application process was quick and easy for you. Thank you for your positive feedback; we appreciate it.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Very happy customer

Simple application with a quick same day payout.

April 17, 2026
Bamboo logo

Reply from Bamboo

We appreciate your feedback and are so happy the application was simple and you received a quick, same-day payout. Thanks for sharing.

Kind regards,
Bamboo.

Rated 5 out of 5 stars
Bamboo logo

Reply from Bamboo

We're happy to hear that your experience was quick and painless. Thank you for your positive feedback; we appreciate it.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Great service

Great service

April 21, 2026
Bamboo logo

Reply from Bamboo

Thank you for your review.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Super easy and quick.

Super easy and quick.

April 22, 2026
Bamboo logo

Reply from Bamboo

We're glad you found it quick and easy! Thank you for your positive feedback; we appreciate it a lot.

Kind regards,
Bamboo.

Rated 3 out of 5 stars

Was too difficult as a dyslexic person…

Was too difficult as a dyslexic person to come back too

June 12, 2025
Bamboo logo

Reply from Bamboo

Thank you for taking the time to share your feedback. We’re sorry to hear that you found it difficult to come back to us, and we appreciate you letting us know.

We aim to make our website and services as clear, accessible and easy to use as possible for everyone, and comments like yours really help us understand where improvements may be needed.

If you’d like to talk about your experience or if there’s anything we can do to support you, our customer service team would be happy to help on 0330 159 6010.

Thank you again for taking the time to leave a review.

Kind regards,
Bamboo

Rated 5 out of 5 stars

Service fantastic,easy application and…

Service fantastic,easy application and no issues

April 21, 2026
Bamboo logo

Reply from Bamboo

We're happy our service was fantastic, the application easy, and that you experienced no issues. Thank you for your positive feedback; we appreciate it!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Review

Quick, easy and straightforward process.

Website was simple and easy to navigate and updates were prompt and easy to understand.

April 21, 2026
Bamboo logo

Reply from Bamboo

We're happy the process was quick, easy, and straightforward for you. We appreciate that you found our website simple to navigate and updates prompt and clear. Thanks for your feedback!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Service standard

The procedures and funds were done quick with no issues providing a decent offer to my borrowing.

April 21, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that the procedures and funds were handled quickly and efficiently, and that you found our offer suitable for your borrowing needs. Thank you for your positive feedback!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Hassle free easy application and fast…

Hassle free easy application and fast response follow up email from bamboo to set your repayment plan

April 17, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that the application process was easy and the follow-up regarding your repayment plan was fast. Thank you for your positive feedback!

Kind regards,
Bamboo.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look