Bamboo Reviews 33,347

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,830 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the application process to be quick, simple, and straightforward. Many highlight the efficiency of the service, noting rapid response times and swift payment processing. People also appreciate the clear communication and the helpfulness of the staff, making the overall experience stress-free and easy to manage. However, some customers also noted that it can take up to five days for the money to be deposited into their account, and a few mentioned unexpected activity on their credit file.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting the ease and simplicity of the... See more

Service

Users describe positive interactions with service, highlighting its reliability, straightforwardness, and... See more

Payment

Reviewers highlight positive aspects of payment. Customers consistently praise the ease and speed of the... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the speed and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was doubtful that I would get the loan as I have been turned down in the past but from the moment of going through the questions and completion it was a breeze. Bamboo delivered on their promise an... See more

Company replied

Rated 5 out of 5 stars

Oh wow, what can I say...... They are brilliant!!!!!! They needed two wage slips, but because I have just started a new job and only had a single payslip to hand, they waited two days until my nex... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, very professional. Everything done online, easy to fill the application form in. Bamboo accepted my application after other lenders had refused but they didn't charge stup... See more

Company replied

Rated 5 out of 5 stars

I recently had a really positive experience with this loan company and wanted to share how smooth the whole process was. From start to finish, everything felt quick, simple, and well-organized.... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Bamboo

Written by the company

Bamboo: Personal Unsecured Loans

Bamboo is a direct lender that offers unsecured personal loans between £2000 and £15000 with flexible terms from 12 to 60 months. We help our customers find an affordable loan that fits their individual credit situation. We pride ourselves on being a transparent lender and make sure our process is fast and simple. Bamboo is authorised and regulated by the Financial Conduct Authority. As a responsible lender, Bamboo adheres to the standards of good practice set out in the FLA Lending Code.​
Bamboo's service is trusted by over 240,000 customers and we’re proud to have been voted Best Personal Loan Provider five times at the 2017, 2018, 2019, 2021 and 2022 Consumer Credit Awards.

Contact info

4.9

Excellent

TrustScore 5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience! Money was accessible within 24 hours and repayments are excellent too, reasonable and affordable.

April 17, 2026
Bamboo logo

Reply from Bamboo

We're happy that you had a great experience! It's wonderful to hear that you found the money accessible and the repayment options reasonable and affordable.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Was fantastic service from start to…

Was fantastic service from start to finish and hassle free great service would definitely recommend

April 17, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that you had such a fantastic and hassle-free experience. Our team appreciates your recommendation and thanks you for your positive feedback!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

East and quick application and payout

East and quick application and payout. Very good service and company

April 16, 2026
Bamboo logo

Reply from Bamboo

We appreciate your positive feedback! We're happy the application and payout were quick and easy, and that you found our service very good.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Quick and easy to set up

Quick and easy to set up. Great company to look for help with consolidation

April 16, 2026
Bamboo logo

Reply from Bamboo

We appreciate you sharing your feedback. We're glad to hear that you found the setup quick and easy and that we could help with consolidation.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Fantastic service cannot fault

Fantastic service, very easy to use website. Would recommend to anyone.
Cannot fault at all. Money was paid into my account next day.
Thank you

April 16, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that you found our service fantastic and the website easy to use. It's great to know the money was paid into your account the next day. We appreciate your recommendation!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

The application was very easy and once…

The application was very easy and once you’ve set your account up you can make extra payments to get the loan paid off easier and quicker

April 15, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that the application was easy. We appreciate you mentioning how easy it is to make payments via your account. Thank you for your positive feedback!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

You are very helpful and l had no…

You are very helpful and l had no problem

April 11, 2026
Bamboo logo

Reply from Bamboo

We are happy to hear that we were helpful, and you had a good experience. Thank you for your positive feedback; we appreciate it.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Needed an urgent loan and they sorted me out. Excellent service

Contact simply made.
Took my details previous credit history plus current expenditure, income etc.. and said they would contact me back.
Same day I was offered the loan I required and money transferred into my account.
Really pleased with the service provided.

April 15, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that you had a positive experience. It's great to know the process of getting the loan you required was simple and efficient. Thank you for sharing your feedback.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

A great service from start to finish.

A great service from start to finish.
The process was easy and when i did need suppport with an email issue, staff were there straight away.
Highly recommended

April 11, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that you found our service great from beginning to end. It's good to know the process was easy and our staff were readily available to support you. Thanks for your recommendation!

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Very quick and process easy

Very quick and process easy, very good checks.

April 11, 2026
Bamboo logo

Reply from Bamboo

We are happy to hear that the process was quick and easy, and that you found the checks to be very good. Thank you for your feedback.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Nice

Nice fast simple

April 11, 2026
Bamboo logo

Reply from Bamboo

Thank you for your positive feedback, we are pleased to read.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Very quick decision would definitely…

Very quick decision would definitely recommend to family and friends

April 15, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that you had a quick experience. Thank you for your recommendation to your family and friends; we appreciate it.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Easy and quick and the money was…

Easy and quick and the money was transferred very quickly too.
Many thanks.

April 14, 2026
Bamboo logo

Reply from Bamboo

We're happy to hear that you found the process easy and quick. We appreciate your feedback regarding the fast money transfer.

Kind regards,
Bamboo.

Rated 5 out of 5 stars

Great service

Great service. Quick and easy to use.

April 14, 2026
Bamboo logo

Reply from Bamboo

We're glad you found our service quick and easy to use. Thank you for your positive feedback; we appreciate it.

Kind regards,
Bamboo.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look