Awesome 3D printers. Have 2 of them. Simple to use. A lot of easy to use features. Cool interface. Bambu Studio takes a lot of the hassle out of setting up your model to print. Ordering filament is de... See more
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Review summary
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Awesome. Everything from ordering was smooth.. Packaging of H2C was robust. hardest problem was deciding what you print 1st. Waste chute is recommended early printer. Thank you, I am really i... See more
Order placed late evening and shipped out the next morning. I had my brand new A1 Mini setup ready to go 2 days after placing my order, however… the 0.4mm nozzle the unit shipped with was clogged beyo... See more
so far, the products and service have been great. The website, the software and general information, set up guides. Everything is done at a higher, more professional level than I’ve seen some other co... See more
Company details
Written by the company
Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Contact info
China
- bambulab.com
4.4
Excellent
87K reviews
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Easy setup
It works perfectly 99.8 percent of the time. First printer was easy to figure out
May 6, 2026
Great quality of material
Great quality of material, I've never had a problem with anything from Bambu Lab.
April 26, 2026
I ordered lots of accessories to have a…
I ordered lots of accessories to have a stash when I need a hot end or or part. But Bambulabs ships so quickly, I can keep my stock to a minimum. Thanks for the fast shipping!
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Having issues with the app and desktop. also damaged
The (550mm PTFE) tube that comes out of the top spindle arrived crimped, therefore the filament would not feed into the printer. We were unable to remove the tube to replace it, so what do we do? Se have by passed multi spool thing, but we still cannot get it to connect.
Also, having issues with the app, computer and connecting it together. It is my sons printer, who does not have a smart phone, so we used my mom's smart phone to register it, but now trying to connect the computer to it, via wifi or cloud or whatever. Why the heck is there not just a USB plug that my son could directly hook up his laptop? Seriously I wonder why these dang apps make life so freaking difficult. I am also not new to computers, I build Linux machines and the Appimage works fine, but we still cannot connect.
May 4, 2026
Reply from Bambu Lab
Thank you for sharing your honest feedback with us. We truly regret the difficulties you have encountered and apologize for the inconvenience.
Given the situation you described,we recommend opening a support ticket so our technical team can review the issue and assist you with suitable solutions.
Here is the link to opening a technical ticket:
https://bambulab.com/en/my/support/tickets/create?from=1
Great products and delivery service
Great products and delivery service , recommended 100%
April 26, 2026
I *greatly* regret my purchase of the…
I *greatly* regret my purchase of the A1 - Open or die.
Printer is mediocre at best
April 24, 2026
Reply from Bambu Lab
Thank you for sharing your feedback. We’re sorry to hear that your experience has not met your expectations.
If you encounter any issues during use,we recommend opening a support ticket so our technical team can review the issue and assist you with suitable solutions.
Here is the link to opening a technical ticket:
https://bambulab.com/en/my/support/tickets/create?from=1
Your feedback has been noted and will be shared with the relevant team for further investigation and consideration.
Says shipped but failed
The product says shipped and was shipped to the wrong address. Now it says that it’s being returned to sender and I don’t know if I have a way to get it back.
April 30, 2026
Reply from Bambu Lab
Thank you for sharing your feedback with us.We’re sorry to hear that you have not yet received your order and understand how disappointing this must be.
To help us better check the status of your shipment and provide you with accurate information, we kindly recommend opening a support ticket so our team can investigate and assist you further.
Here is the link to open a ticket:
https://bambulab.com/en/my/support/general-inquiry
Your feedback regarding the shipping experience has been shared with the relevant team to help improve our logistics service in the future.
Everything went as expected.
May 5, 2026
Awesome job, Bambu!
My printer was delivered the same week I ordered it. The setup was straight forward and easy to start printing. The bambu filament was competitively priced and it's so convenient having the rfid tags. I'm very happy with my purchase and glad I listened to so many recommendations for bambu labs!
May 5, 2026
Showed up with a defective heat bed and…
Showed up with a defective heat bed and would not work. Customer service to care of the problem really fast, just frustrated that it showed up broken. Once I got the new part we haven't had any problem since. Hopefully it keeps working
April 25, 2026
Great service and speedy delivery.
December 28, 2025
Support was polite and technically…
Support was polite and technically competent, but the overall experience felt impersonal and more procedural than helpful.
I followed all the troubleshooting steps and provided updates, but I didn't see much acknowledgment of the effort or of the conversation's continuity. Responses often felt templated, and I was asked for the same information more than once without clear progression.
When it came time to purchase a replacement part, the process was unnecessarily inconvenient. Instead of a clear link or direction, I had to go through a manual ordering process, which led me to purchase the part elsewhere.
Nothing was outright wrong, but the interaction lacked engagement, making a straightforward issue feel more cumbersome than it needed to be.
May 5, 2026
Reply from Bambu Lab
Thank you for sharing your honest feedback. We’re glad to hear that our support team was polite and technically competent, but we’re sorry that the overall experience felt impersonal and overly procedural.
We understand that repeating information, following troubleshooting steps, and not seeing clear progress can be frustrating. The replacement part purchasing process should also have been clearer and more convenient.
We’ve shared your feedback with the relevant team and will continue working to improve our communication, case follow-up, and parts ordering process to provide a more helpful and efficient support experience.
Great quality, poor shipping partner
The quality of the product is first rate, and ordering the filament was easy. The new shipping partner isn’t as good as they don’t have realtime shipping information so trying to figure out when the product will be delivered is difficult. It’s especially difficult when you have porch pirates that routinely are in the area. Bambu please give us a better shipping option!
April 25, 2026
Love there products
Love there products. Dont skimp on aftermarket parts. Keep it real with Bambu.
April 25, 2026
Mine was very poor
Mine was very poor. Wouldn't buy bambu again. On top of all that they threaten people when they don't get their way. Poor way to do business.
May 14, 2026
Unprompted review
Reply from Bambu Lab
Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience was so disappointing and that it has affected your trust in Bambu.
We take concerns about communication and customer treatment very seriously. Your feedback has been noted and will be shared with the relevant team for review, so we can continue improving how we handle customer interactions and support cases.
We appreciate you taking the time to tell us how you feel, even though this was clearly a frustrating experience.
Great products and fast deliveries…
Great products and fast deliveries everytime we order. Would like to see more specials for frequent purchases.
April 24, 2026
Shipping was fast
Shipping was fast. The products are amazing. I would recommend to everyone I know.
April 25, 2026
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