Bambu Lab Reviews 86,780

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 69,860 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, often highlighting its quality and user-friendliness, making 3D printing accessible and enjoyable. Many people appreciate the fast delivery service and the overall smooth experience from ordering to receiving their items. However, some customers experienced issues with their orders, including missing items, incorrect deliveries, or problems with tracking. A few people also noted difficulties with certain printer models or software configurations, and occasional delays in receiving replacement parts or support for technical issues.

What people talk about most

Product

Users describe positive interactions with the product, highlighting ease of use, especially for beginners,... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising fast shipping times,... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

User experience

People report positive experiences with user experience. Many customers highlight the ease of setup, often... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome 3D printers. Have 2 of them. Simple to use. A lot of easy to use features. Cool interface. Bambu Studio takes a lot of the hassle out of setting up your model to print. Ordering filament is de... See more

Rated 5 out of 5 stars

Awesome. Everything from ordering was smooth.. Packaging of H2C was robust. hardest problem was deciding what you print 1st. Waste chute is recommended early printer. Thank you, I am really i... See more

Rated 5 out of 5 stars

Order placed late evening and shipped out the next morning. I had my brand new A1 Mini setup ready to go 2 days after placing my order, however… the 0.4mm nozzle the unit shipped with was clogged beyo... See more

Rated 5 out of 5 stars

so far, the products and service have been great. The website, the software and general information, set up guides. Everything is done at a higher, more professional level than I’ve seen some other co... See more


Company details

  1. Electronics Store

Written by the company

Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 1 out of 5 stars

I have no reply on an order

I have no reply on an order, as far as I can see, I've paid for something that is not being delivered. Very disappointed in the lack of customer care.
I'll stick with creality from now on sorry.

May 6, 2026
Rated 5 out of 5 stars

Engineering Technician

Excellent quality replacement parts and a perfect fit. The parts arrived exactly as described. Installation was quick and easy, and everything worked flawlessly. Great communication and fast turnaround, highly recommended!

April 26, 2026
Rated 5 out of 5 stars

Great!

It was pretty fast shipping. I like the marble run. I am hoping to save up for an X2D, so I will not be purchasing for a while.

May 6, 2026
Rated 2 out of 5 stars

Its a cool product but the ams jams a…

Its a cool product but the ams jams a ton and the effort to return someone so big is massive. Trying to decide if I return it for a different product. 3rd jam in 2 weeks on the same ams fillament slot. I didnt sign up to be a full time mechanic

April 26, 2026
Bambu Lab logo

Reply from Bambu Lab

Thank you for sharing your honest feedback with us. We sincerely apologize for any inconvenience you have experienced.

Given the situation you described,we recommend opening a support ticket so our technical team can review the issue and assist you with suitable solutions.

Here is the link to opening a technical ticket:
https://bambulab.com/en/my/support/tickets/create?from=1

Rated 5 out of 5 stars

I’m new to 3D printing

I’m new to 3D printing, just started this week. I’m excited to see how far I can take it and I’m already thinking of getting a bigger one. I like the ease of use of the BL printer and have almost been printing non stop since I received it.

May 6, 2026
Rated 1 out of 5 stars

Having issues with the app and desktop. also damaged

The (550mm PTFE) tube that comes out of the top spindle arrived crimped, therefore the filament would not feed into the printer. We were unable to remove the tube to replace it, so what do we do? Se have by passed multi spool thing, but we still cannot get it to connect.
Also, having issues with the app, computer and connecting it together. It is my sons printer, who does not have a smart phone, so we used my mom's smart phone to register it, but now trying to connect the computer to it, via wifi or cloud or whatever. Why the heck is there not just a USB plug that my son could directly hook up his laptop? Seriously I wonder why these dang apps make life so freaking difficult. I am also not new to computers, I build Linux machines and the Appimage works fine, but we still cannot connect.

May 4, 2026
Bambu Lab logo

Reply from Bambu Lab

Thank you for sharing your honest feedback with us. We truly regret the difficulties you have encountered and apologize for the inconvenience.

Given the situation you described,we recommend opening a support ticket so our technical team can review the issue and assist you with suitable solutions.

Here is the link to opening a technical ticket:
https://bambulab.com/en/my/support/tickets/create?from=1

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