Awesome 3D printers. Have 2 of them. Simple to use. A lot of easy to use features. Cool interface. Bambu Studio takes a lot of the hassle out of setting up your model to print. Ordering filament is de... See more
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Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Contact info
China
- bambulab.com
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I have no reply on an order
I have no reply on an order, as far as I can see, I've paid for something that is not being delivered. Very disappointed in the lack of customer care.
I'll stick with creality from now on sorry.
Engineering Technician
Excellent quality replacement parts and a perfect fit. The parts arrived exactly as described. Installation was quick and easy, and everything worked flawlessly. Great communication and fast turnaround, highly recommended!
very fast shipping and it was free
It was a smooth assembly process and…
It was a smooth assembly process and the product looks great
Awesome product, I would highly recommend bamboo lab printers
Excellent product easy to set up Work straight away 100%
Happy 1st time printer owner
The printer was shipped promptly, the assembly was straight forward and the software is easy to use.
Great!
It was pretty fast shipping. I like the marble run. I am hoping to save up for an X2D, so I will not be purchasing for a while.
Customer service responded quickly and…
Customer service responded quickly and remedied my issue immediately.
May use AI-assist with repliesRead more
Its a cool product but the ams jams a…
Its a cool product but the ams jams a ton and the effort to return someone so big is massive. Trying to decide if I return it for a different product. 3rd jam in 2 weeks on the same ams fillament slot. I didnt sign up to be a full time mechanic

Reply from Bambu Lab
Delivered next day
Ordered my printer. Showed up the next day. Absolutely love making things with it.
I’m new to 3D printing
I’m new to 3D printing, just started this week. I’m excited to see how far I can take it and I’m already thinking of getting a bigger one. I like the ease of use of the BL printer and have almost been printing non stop since I received it.
Easy setup
It works perfectly 99.8 percent of the time. First printer was easy to figure out
Great quality of material
Great quality of material, I've never had a problem with anything from Bambu Lab.
I ordered lots of accessories to have a…
I ordered lots of accessories to have a stash when I need a hot end or or part. But Bambulabs ships so quickly, I can keep my stock to a minimum. Thanks for the fast shipping!
Having issues with the app and desktop. also damaged
The (550mm PTFE) tube that comes out of the top spindle arrived crimped, therefore the filament would not feed into the printer. We were unable to remove the tube to replace it, so what do we do? Se have by passed multi spool thing, but we still cannot get it to connect.
Also, having issues with the app, computer and connecting it together. It is my sons printer, who does not have a smart phone, so we used my mom's smart phone to register it, but now trying to connect the computer to it, via wifi or cloud or whatever. Why the heck is there not just a USB plug that my son could directly hook up his laptop? Seriously I wonder why these dang apps make life so freaking difficult. I am also not new to computers, I build Linux machines and the Appimage works fine, but we still cannot connect.

Reply from Bambu Lab
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