Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
Company replied
Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
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on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
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Company details
- Security Service
- Door Supplier
- Emergency Locksmith Service
- Locks Supplier
- Security System Installer
- Security System Supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6K reviews
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Aaron and his colleague are Very…
Aaron and his colleague are Very professional engineers. Polite and answered our questions.
July 16, 2026
Reply from Banham Group
Thank you for taking the time to leave us your 5-star review. We are delighted to hear that you are happy with our engineers and will be sure to pass your comments.
Kind regards
Debbie
Banham Customer Service Team
Your young man Donovan was excellent
Your young man Donovan was excellent; he knew his job well, and is a really nice young man. We wish him success in his life.
July 16, 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments.
Kind regards
Debbie
Banham Customer Service Team
Very efficient
July 9, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Turned up on time
Turned up on time. Very personable young man. System checked and adjusted quickly.
July 15, 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Courteous engineers and good service.
July 9, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Professional but expensive
Call out is incredibly expensive given that technician only stayed for 5 minutes for the service
July 8, 2026
Reply from Banham Group
Thank you for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate your feedback. If you require any additional support you can contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk).
Kind regards
Debbie
Banham Customer Service Team
Great service from Ricardo at Banham
Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or to bring in an alternative supplier to fix the door. He fixed the problem himself and his work was very neat and tidy. Looks like I won't need him back for another 25 years! Great service from the team at Banham
July 16, 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ricardo provided such excellent service. His professionalism, clear communication, and attention to detail are qualities we take great pride in, and it's fantastic to know he was able to quickly assess the issue, explain the available options, and carry out a neat and effective repair.
We'll be sure to pass your kind comments on to Ricardo. It's especially rewarding to hear that the repair was completed to such a high standard.
Thank you again for choosing Banham. We truly appreciate your feedback and look forward to being of assistance whenever you need us in the future.
Kind regards
Debbie
Banham Customer Service Team
Really polite and charming engineer and…
Really polite and charming engineer and did work thoroughly an and swiftly.
July 15, 2026
Reply from Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
All good with maintenance service
The engineer arrived punctually. He was very polite and did his maintenance checks thoroughly.
July 15, 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Technician arrived on time
Technician arrived on time. Thorough check of system and pleasant manner.
Excellent all round.
July 7, 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
No one turned up for my maintenance…
No one turned up for my maintenance visit and no one called in advance to cancel. I wasted half a day waiting in for them. It’s the third time I’ve had scheduled service appointments cancelled with little or no notice. While the engineers themselves are great, the office support and booking process seems to be chaotic.
July 13, 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with our aftercare service. Your feedback is invaluable, and we really want to make things right so our Maintenance department will contact you to address any ongoing concerns and provide you with a solution.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
FRIENDLY, CONSIDERATE & PROFESSIONAL
Very friendly, a considerate and professional people who got on with the job efficiently and explained exactly what they were doing.
July 13, 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reliable and helpful
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or texts giving some indication of likely arrival time.
July 10, 2026
Reply from Banham Group
Thank you very much for taking the time to leave us your review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us your review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Scott came out at 3:30am on a Saturday morning
Scott came out at 3:30am on a Saturday
morning to sort a lock that had broken late Friday night. Lovely guy, and very helpful. Could not have asked for more!
July 11, 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our lock engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Ryan did a great job extending our…
Ryan did a great job extending our locks in short time.
July 10, 2026
Unprompted review
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Pleasant team and quick service.
July 10, 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Two failed key-cutting attempts, ignored complaint, no follow-through
EDIT: John went out of his way to make this right, so I appreciate that.
I took 6 keys to the Banham Golders Green branch to be cut. When I collected them, 5 of the 6 were cut incorrectly and didn't work. I went back a week later to have them redone, then the replacements were also cut incorrectly, meaning two separate visits and the same failure both times.
What makes this worse is that Banham keys can only be cut by Banham, customers have no alternative supplier to go to. When a company holds that kind of exclusivity, it feels like a basic obligation to actually get the job done correctly. Instead, I've paid for a service that has failed twice, with no fix and no refund. It's hard not to feel like you're stuck paying for something they simply can't deliver.
I submitted a formal written complaint asking Banham to collect the originals from my home, correctly cut the keys, and issue a refund given the service had failed twice. I never received a reply. I then called the Golders Green branch directly, where I was told someone would be sent to collect the keys and resolve it. No one came, and I've had no further contact since.
I urgently need these keys for contractor access, and this has caused real delays because of Banham's repeated errors and lack of response. For a security company, this level of unaccountability is genuinely concerning. I'd think carefully before ever getting Banham locks. There are a total of 5 Banham locks on this property, one just expects a level of service from such an expensive and renowned brand.
July 4, 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to update your review.
We're very sorry for the frustration and inconvenience caused by the repeated issues with your key cutting, as well as the lack of communication you experienced while trying to get the matter resolved. We appreciate how important it was for you to have working keys available for contractor access, and we understand the disappointment caused by the delays and the need for multiple visits.
We are pleased that John was able to intervene and work with you to put things right. Your feedback has been shared with the relevant teams, as the level of service you described falls short of the standards we aim to provide. We also recognise your concerns regarding the handling of your complaint and the follow-up arrangements that were not carried out as promised.
Thank you for bringing this to our attention and for updating your review to reflect the outcome. We value your longstanding trust in Banham and the opportunity to resolve this matter.
Kind regards,
Debbie
Banham Customer Service Team
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