Good telephone communication regarding arrival times. Arrived on time. Handshake (a vanishing habit!). Good communicator, pleasant, answered all the questions I had - obviously knowledgable on all thi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ouick excellent service especially for a Sunday evening.Engineer very cheerful even though he had driven for over 2 hours to get here and faced a similar journey home . Very well done. Many thanks
Company replied
I agreed what I felt was a fair price to reflect my length of time as a Chubb customer. The technician, Peter Hingley, turned up on time. He was professional, polite, and nothing was too much trouble... See more
Company replied
telephoned this morning to log a call for an engineer .call handler was polite courteous and very helpful apologised for any problems that we were having even though there was no need. gave me a refer... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer is excellent and very…
The engineer is excellent and very patient explaining all the new thing
May 7, 2026
Absolutly first class.
May 14, 2026
Thank you so much for your very prompt…
Thank you so much for your very prompt attention to our recent issue with our alarm.the upgrade was addressed and completed in two days. The engineer was so thorough and considerate. Please pass on our thanks
May 14, 2026
Roy Wilson was great
Roy Wilson was great - very professional and engaging, really inspired confidence.
May 11, 2026
Chris was very helpful and efficient
May 7, 2026
As per usual
As per usual, very efficient service carried out in a professional but very friendly manner
May 14, 2026
Professional .
May 7, 2026
Annual check was arranged by phone.
Annual check was arranged by phone.
pleasant and efficient member of staff
came as arranged.
May 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Chubb Fire & Security UK
Dear Linda,
We are delighted to hear such positive feedback for our engineer, Timothy! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer James is very competent…
The engineer James is a very competent and professional chap nothing seems to much trouble for him
May 14, 2026
Reply from Chubb Fire & Security UK
Dear Martin,
Thank you for your wonderful review for our engineer, James! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Alan your technician is always very…
Alan your technician is always very helpful and very correct
I have always had very good experience with Chubb over many years.
May 13, 2026
Reply from Chubb Fire & Security UK
Dear Carol,
Thank you for your wonderful review for Alan! We are thrilled to hear about your positive experience with our team and the seamless service that you have received over the years. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good engineers on site
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Toni,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Quick and helpful
May 14, 2026
Reply from Chubb Fire & Security UK
Dear Bill,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Dr James Farrell,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Scott was friendly as ever and worked…
Scott was friendly as ever and worked around our needs.
May 14, 2026
Reply from Chubb Fire & Security UK
Dear Alec,
We are delighted to hear such positive feedback for our engineer, Scott! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb Access Control
The engineer attended site. Jack was polite, professional and rectified our issue quickly.
May 14, 2026
Reply from Chubb Fire & Security UK
Dear Sharon,
We appreciate your kind words for Jack! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great service as always.
May 14, 2026
Reply from Chubb Fire & Security UK
Dear Moniaive Primary School,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.