Good telephone communication regarding arrival times. Arrived on time. Handshake (a vanishing habit!). Good communicator, pleasant, answered all the questions I had - obviously knowledgable on all thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ouick excellent service especially for a Sunday evening.Engineer very cheerful even though he had driven for over 2 hours to get here and faced a similar journey home . Very well done. Many thanks
Company replied
I agreed what I felt was a fair price to reflect my length of time as a Chubb customer. The technician, Peter Hingley, turned up on time. He was professional, polite, and nothing was too much trouble... See more
Company replied
telephoned this morning to log a call for an engineer .call handler was polite courteous and very helpful apologised for any problems that we were having even though there was no need. gave me a refer... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
9K reviews
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very helpful and nice engineer.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
I would like to acknowledge my thanks to Ibrahim Mulla.
I would like to acknowledge my thanks for Ibrahim Mulla for resolving an invoice issue with regard to a Maintenance visit that never took place and I thought just simply lapsed. I was quite stressed about this and telephoned the regional Chubb office yesterday. Ibrahim Mulla said he would call me back which he did today restoring my high regard for Chubb. Top marks for Ibrahim.
April 2, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Ken,
Thank you for your wonderful review for Ibrahim! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
over £5k more per annum
Just had another reputable local company come in and evaluate our contract. We are paying nearly £7000 a year for a service. It's going to cost us £1500 a year with this other company like for like. Please make sure you check your agreements against other local organisations to me. This is an absolute rip-off in times when savings need to be made..
May 7, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Jim Jimmer,
We are very sorry to hear about the issues you faced with your contract. We would appreciate the opportunity to address these concerns.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
ALI is the engineer that provided outstanding service
ALI is the engineer that provided excellent service in dealing with our fire alarm system. Always have the impression that in the corporate centre things are a bit of a shambles but ALI certainly saved Chubb’s reputation on this. ALI is a superb ambassador for Chubb
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Maureen,
Thank you for your wonderful review for our engineer, Ali! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Chantelle,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Nigel was great and very helpful
May 1, 2026
Reply from Chubb Fire & Security UK
Dear Jay,
We are delighted to hear such positive feedback for our engineer, Nigel! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Mark was very efficient
Mark arrived on time and got on with the job. Very efficient and courteous
April 29, 2026
Reply from Chubb Fire & Security UK
Dear Tony,
We appreciate your kind words for Mark! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Efficient and helpful
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
A Professional and personable engineer.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Andrew,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Premises Manager of a large High…
As a Premises Manager of a large High School it is important and reassuring to know that our premises are secure and protected. We have used Chubb for many years to look after our intruder alarm system.
I have always found them to be polite, knowledgeable and responsive to our needs if issues arise.
Our local technician Darren is superb, nothing is to much trouble for him.
Well done, keep up the good work!
May 1, 2026
Reply from Chubb Fire & Security UK
Dear Steve,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received over the years. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chris was great and tried everything he…
Chris was great and tried everything he could to get it fixed for us. Chris also made sure he explained everything to me in great detail.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Amy,
We are delighted to hear such positive feedback for our engineer, Chris! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reliable service over the years
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
No communication
No communication. Take forever to come back to us with any queries we have. Get passed around from pillar to post to different departments. Completely disorganised, no idea what you are doing. Never know when you are visiting. Over charge. Always trying to sell. Hence why we are giving you three months notice to leave.
May 1, 2026
Reply from Chubb Fire & Security UK
Dear People Group Services,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Robert,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Service engineer was very helpful
Service engineer was very helpful. A lot of confusion and time wasting form admin and office side of things. Lack of communication from office departments.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the issue with communication.
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Phone call to say he was on the way
Phone call to say he was on the way. Very polite and knowledgeable
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Charles,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The site engineers local knowledge is…
The site engineers local knowledge is always invaluable.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Noel,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Rob Wyatt
Rob is a great Guy, He has looked after our sites for years he is a pleasure to deal with.
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Warren,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great guy and efficient
May 8, 2026
Reply from Chubb Fire & Security UK
Dear Simon,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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