Good telephone communication regarding arrival times. Arrived on time. Handshake (a vanishing habit!). Good communicator, pleasant, answered all the questions I had - obviously knowledgable on all thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ouick excellent service especially for a Sunday evening.Engineer very cheerful even though he had driven for over 2 hours to get here and faced a similar journey home . Very well done. Many thanks
Company replied
I agreed what I felt was a fair price to reflect my length of time as a Chubb customer. The technician, Peter Hingley, turned up on time. He was professional, polite, and nothing was too much trouble... See more
Company replied
telephoned this morning to log a call for an engineer .call handler was polite courteous and very helpful apologised for any problems that we were having even though there was no need. gave me a refer... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
9K reviews
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Lovely man as always very friendly and…
Lovely man as always very friendly and polite, waited to do the job while I was with a customer.
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Sharps Bedrooms,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Your Engineer was extremely helpful and…
Your Engineer was extremely helpful and knowledgable
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Andy,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Knowledgeable and thorough
April 30, 2026
Reply from Chubb Fire & Security UK
Dear Steve Adams,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Janet,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Andrew was very helpful and showed me…
Andrew was very helpful and showed me some things on recovering cctv pictures which I was unsure about. Landing alarm lights are still on at night, otherwise all working well. We know about the panic alarm.
May 6, 2026
Reply from Chubb Fire & Security UK
Dear Mr Powell,
Thank you for your wonderful review for Andrew! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Clarissa,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Quickly dealt with
Contacted as we couldn't turn the alarm off.
Came to our premises and sorted the problem in a quick time frame.
Very helpful and checked we were fully sorted and happy before leaving.
May 6, 2026
Reply from Chubb Fire & Security UK
Dear Lynsey,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Fantastic service
Our local Chubb engineer is always polite, helpful and informative. Such a nice chap!
May 6, 2026
Reply from Chubb Fire & Security UK
Dear Rebecca,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
GREAT CUSTOMER SERVICE FROM THE PERSON…
GREAT CUSTOMER SERVICE FROM THE PERSON ON THE PHONE.
ENGINEER GOT BACK TO ME STRAIGHT AWAY ALSO.
May 7, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Rob,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The service engineer arrived during the…
The service engineer arrived during the allotted time. He was courteous and efficient.
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Jennifer,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Trustworthy company
The engineer was friendly helpful and fixed our problem very efficiently
May 7, 2026
Reply from Chubb Fire & Security UK
Dear L Cunningham,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Your staff are appreciated
As always, your technician Peter Dawson was friendly and efficient. You should be pleased to have people like him on your staff.
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review for our engineer, Peter Dawson! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I have complete confidence in the Chubb…
I have complete confidence in the Chubb engineering staff. They have never let my sites fail and are easy to contact if this is required.
Good stuff
May 6, 2026
Reply from Chubb Fire & Security UK
Dear John,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Mark gave the usual high quality…
Mark gave the usual high quality competent service. I’ve been with Chubb for twenty six years and in my opinion, says it all. I expect to stay with Chubb until the end of my days, providing they retain their current level of service.
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Roger,
Thank you for your wonderful review ! We are thrilled to hear about your positive experience with our team and the seamless service that you have received over the years. Your feedback means a lot to us and we appreciate your kind words. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great service and excellent customer service
The fella was there on time and sorted all the queries that needed sorted that was raised as part of a H&S audit in a timely fashion.
April 30, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Simon is excellent
Simon is always punctual, efficient and extremely helpful. This visit was absolutely up to the usual standard.
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review for Simon! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
As always Ian and colleague politely…
As always Ian and colleague politely and professionally carried out our inspection
May 6, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The representative arrived on time and…
The representative arrived on time and was extremely polite. What more needs to be said.
May 6, 2026
Reply from Chubb Fire & Security UK
Dear Geri Harmer-Ingleman,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great service
Used Chubb for a number of years now and really rate them. Mike called in advance to liaise about best day and time to visit our community building.
Arrived on time and kept us updated on progress of the job.
Thanks Mike.
Highly recommend
May 7, 2026
Reply from Chubb Fire & Security UK
Dear Garston One Stop Shop,
Thank you for your wonderful review for Mike! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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