We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old.... See more
Company replied
Chubb are super efficient. They attend when due without my having to ask them and their representatives are all lovely and friendly. Rob is great to deal with and always follows up on promises. Wouldn... See more
Company replied
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and he’s always available for advise... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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Edward is a great credit to Chubb and…
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and he’s always available for advise or help us with our aging fire alarm.
August 15, 2026
Reply from Chubb Fire & Security UK
Dear Stu,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant and helpful whilst getting on…
Pleasant and helpful whilst getting on with the job at hand.
August 15, 2026
Reply from Chubb Fire & Security UK
Dear Rob,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The technical & customer service…
The technical & customer service quality of your service engineer
August 15, 2026
Reply from Chubb Fire & Security UK
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great customer service.
Due to BT's inefficiency, I needed to have a Chubb Digital phone connecting box installed urgently; I phoned Andy, who services my Chubb System and he immediately got in touch and called in to install it on his route to another job. It was installed quickly and efficiently and was assured that I could get back in touch if there was any problem.
August 6, 2026
Reply from Chubb Fire & Security UK
Dear Rose,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer had been to us before so…
The engineer had been to us before so knew his way around. Was very pleasant and after our greetings got on quietly with the testing.
August 8, 2026
Reply from Chubb Fire & Security UK
Dear Kathleen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Daniela,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very good service engineer and tested…
Very good service engineer and tested everything thoroughly.
August 8, 2026
Reply from Chubb Fire & Security UK
Dear Pauline,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Tim,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
A thorough service of our alarm system.
August 15, 2026
Reply from Chubb Fire & Security UK
Dear Nick,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Neil S the CHUBB Technician made…
Neil S the CHUBB Technician made contact ahead of time to confirm arrival time. He was very professional and courteous, as he serviced the Alarm System. He explained that the battery was getting old. So we decided to have a new battery fitted. He fitted the new battery. Our gratitude to Neil for his excellent work.
August 12, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful new young gentleman who was…
Helpful new young gentleman who was polite and efficient.
August 6, 2026
Reply from Chubb Fire & Security UK
Dear Frances,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Limited working hours
Called to fix visit from your engineer. Your very helpful customer service assistant told us that our usual engineer was not available, however far ahead we booked. He arranged an alternative engineer who did not work on Friday, our favourite choice. We wanted a pm visit, but this replacement engineer only works in the morning. Whilst I am giving full marks to your customer services assistant, I am disappointed that the alternative engineer does not work on Fridays, or in the afternoon. This is a restrictive form of customer service.
August 14, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Christopher,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite your regular engineer being unavailable and the arrival time not being one you prefer . Your feedback is valuable to us, and we will use it to improve our process and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
The engineer phoned to let me know he…
The engineer phoned to let me know he was on his way and the expected time of his arrival He arrived on time was polite and did the job proficiently. I was very pleased with his professional expertise.
August 12, 2026
Reply from Chubb Fire & Security UK
Dear Dilys,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
It was an excellent interaction
It was an excellent interaction. The engineer sent was extremely knowledgeable, courteous and helpful. He's been for several years and is a great Ambassador for the company.
August 6, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Representative was knowledgeable
Representative was knowledgeable, helpful and polite. My issue was delt with promptly.
August 14, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Mark,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Response time
We had to have a call out engineer for a fault on our alarm, the engineer arrived within 1 hour of the call.
August 13, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear GRM Development Solutions Ltd,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Had a cable cut by contractor…
Had a cable cut by contractor activating the alarm. Reported to Chubb. Very friendly efficient customer service. The engineer was on site within 3 hours and the problem rectified in 15 minutes.
August 11, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Mike,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
All equipment was logged
All equipment was logged, and maintained most efficiently by your engineer
July 29, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Contact was made before the visit
Contact was made before the visit, which being a church is always helpful. The work was started and completed on time with respect.
August 6, 2026
Reply from Chubb Fire & Security UK
Dear Wendy,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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