Service undertaken quickly with full installation being checked. I do not like the four hour windows when given appointments. Eg told engineer would come between 9am and 1pm. Always appears at the en... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent operative. Arrived on schedule (and telephoned a half hour in advance). Straight-forward professional behaviour. Pleasant to talk with. When necessary, explained clearly and concisely. All... See more
Company replied
Engineer Chris was very polite and professional. I have met him before but unsure if WA4 is his new area. He is very knowledgeable and explained matters extremely well and answered all my questions in... See more
Company replied
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean. Thank you very mu... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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appointment booking easy and staff…
appointment booking easy and staff pleasant to deal with.
June 19, 2026
Reply from Chubb Fire & Security UK
Dear Michael,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Richard
Richard is so efficient and professional, gets on with the job with speed and very knowledgeable about his job, explains everything clearly.
June 27, 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Colin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great servicem
The engineer is very competent and does an excellent job. Goes above and beyond to make sure everything is as it should be.
June 26, 2026
Reply from Chubb Fire & Security UK
Dear Karen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Attend call out when I needed them
Attend call out when I needed them. Engineers were very helpful.
June 19, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb alarm inspection
The Chubb engineer arrived in good time and did an efficient inspection and test of our alarm system. Very friendly and courteous as always.
June 26, 2026
Reply from Chubb Fire & Security UK
Dear Ronald,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Caroline,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Extremely Poor Communication and Unacceptable Delays
We paid a deposit on 6 March 2026 for fire alarm works.
Only after repeated emails and considerable chasing were installation dates eventually confirmed for 6 and 7 May 2026. However, the works did not proceed, as we were informed at the last moment that the required parts were unavailable.
Despite numerous further follow-ups over the following weeks, we were never provided with a firm replacement installation date. Our latest email, sent on 22 June 2026, was also left unanswered.
This was particularly concerning because the works were related to Health & Safety compliance. The poor communication, repeated delays and failure to provide a clear plan wasted a considerable amount of our time and left us exposed to ongoing uncertainty and risk.
We have now lost confidence in Chubb’s ability to complete the works within a reasonable timeframe and have formally requested cancellation and a full refund of our deposit.
Based on our experience, the level of service, communication and handling of this matter has been completely unacceptable.
June 26, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear River Chan,
We are very sorry to hear about the issues you faced with the installation. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
We hope that your next experience is a pleasant one should you wish to come back to us.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mrs J B Stevens,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service from Simon as usual
June 20, 2026
Reply from Chubb Fire & Security UK
Dear Joanna Milne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very professional
Arrived as promised and carried out the requirement work without any fuss. Very professional.
June 26, 2026
Reply from Chubb Fire & Security UK
Dear Geoffrey Jones,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual service - it works.
June 19, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Regular engineers you can trust
I really appreciate having a regular engineer who I have got to know and trust. Always a warning call before arriving and efficient service.
June 26, 2026
Reply from Chubb Fire & Security UK
Dear Deborah Moody,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very thoughtful and helpful visit
Very thoughtful and helpful visit that solved the problem.
First class service at a stressful time for Chubb staff because of the heat.
June 26, 2026
Reply from Chubb Fire & Security UK
Dear Marion Heap,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and professional
June 26, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Our local engineer Harry Mcguire was…
Our local engineer Harry Mcguire was extremely polite and helpful with all questions we had regarding our system and emergency lights - EMR
June 26, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very helpful and professional service
Very helpful and professional service. Was both friendly and efficient.
June 26, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Robert Thorburn,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service
Excellent service. Very professional and everything explained as he went along. Really nice guy, friendly and very good at his job.
June 25, 2026
Reply from Chubb Fire & Security UK
Dear Mr McNabb,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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