Banjo Robinson Reviews 634

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

We love Banjo Robinson here- normally give it 5 stars, but France’s sticker was too big for the space on the map, and my little guy was a bit bummed about that. He has autism, and fixated on needing t... See more

Rated 5 out of 5 stars

My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of... See more

Company replied

Rated 5 out of 5 stars

My 5 year old has loved having his cat pen pal Banjo for the past 4 months and can’t wait to write more! He gets so excited waiting for his letters and doing all the extra activities in the weekly ema... See more

Rated 4 out of 5 stars

Overall it is quite a good thing for reluctant reader and writer to get them entertained and have them do it. A bit pricey normally but ok with sales and offers. Subscription is not always ac... See more

Company replied

Company details

  1. Publisher

Written by the company

Reinventing stories for children. Passionate about writing, creativity, reading, learning + family fun! TechStars 2019 Cohort, Mayor of London Biz Programme 2020


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4.3

Excellent

TrustScore 4.5 out of 5

634 reviews

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Replied to 50% of negative reviews

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Rated 3 out of 5 stars

A great way to help children write but preferred the old lettrrs

What I love
Interesting letters, learning about countries, interacting with the map, recipers and most importantly encourages writting my lo has loved writting to Banjo. However, for me as a long term subscriber each change has made the experience less personal I know its for costs but the letters are no longer addressed to him only the envelope, parents now write the responses rather than being printed on the letter and this was the part he loved a letter in the post personal to him. As a new subscriber this won't be an issue but I can see the change in his excitement.

January 15, 2023
Rated 5 out of 5 stars

Best kids subscription ever!

My 6 year old daughter loves her monthly letters form Banjo! Please keep sending to USA! She was so disappointed when he sent his goodbye letter in 2021. Thankfully we were able to pay a little extra for postage to America and started her subscription back up again. 100% worth it!

January 11, 2023
Rated 4 out of 5 stars

We love Banjo Robinson here- normally…

We love Banjo Robinson here- normally give it 5 stars, but France’s sticker was too big for the space on the map, and my little guy was a bit bummed about that. He has autism, and fixated on needing to remove parts of the sticker to make it fit quite a bit, as maps are his special interest. But he still enjoyed the letter, and overall was a good month :)

January 4, 2023
Rated 5 out of 5 stars

We bought two packages

We bought two packages, the second arrived later but that could have been because of the postal strike. The package was filled with fun, educational activities, which engaged both my grandson and his parents.

December 14, 2022
Rated 5 out of 5 stars

Great Service

Web site is great, easy to navigate and a smooth order and purchase process. Prompt delivery and suitable packaging. Very pleased with quality of products.

November 7, 2022
Rated 5 out of 5 stars

My son now loves to write

When my son was in year 1, he didn't like to write and his writing looked awful! It all started to change when he started to correspond with Banjo. Initially I was writing the letter with him but after a few months he was writing his own letters, posting them under the sofa. Now in year 3, he loves writing and he started writing his own book of adventures. Thank you Banjo for helping him discover the world ;)

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great product - and such fab customer service!

My son has received Banjo's letters for two years and loves them, such a fab idea. But the customer service has been amazing - we were missing a couple of stickers and BR customer service were able to help promptly and have made a little boy really happy! Thank you!!!

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

Banjo have gone above and beyond

When the format of Banjo changed, my daughter didn't enjoy the experience so much, but the ladies behind Banjo have gone above and beyond with putting things right for my daughter. Cannot fault this.

November 14, 2022
Rated 5 out of 5 stars

My 8 year old son loves receiving…

My 8 year old son loves receiving Banjos letter packs! He’s excited to learn key facts and recipes from each country they go to. He’s learning about new countries and seeing them on the big Banjo Map and fixing the stickers and paw prints is fun too.

October 17, 2022
Rated 5 out of 5 stars

My daughter really loves her Banjo…

My daughter really loves her Banjo letters. Cats and maps are pretty much her favourite things so it was always likely to be a winner, but everything is really great quality and the activities are well thought out so I think it would appeal to children who aren’t cat/geography mad too!

September 8, 2022
Rated 3 out of 5 stars

The first letter we received wasn’t correct. the…

The first letter we received wasn’t the right one and didn’t include what we needed to start our journey with Banjo. It’s difficult to get invested in something when the process is wrong from the start.

We used to get the letters for my daughter. I preferred the original set up. This one seems a step backward and not as convincing in terms on the concept of writing to banjo.

We’ll keep with it for a few months to see if I can convince my son to stick with it.

September 1, 2022
Banjo Robinson logo

Reply from Banjo Robinson

Hi Lorraine,

Thank you for your honest review. We are so sorry that you received the wrong order, I can see we've rectified this but I understand how disappointing this must have been!

We're also sad to hear that you are not as pleased with our new product as we hoped. We're looking to introduce an editable version of the printable notecards that you could print instead of handwriting, would you be interested in this?
Please do let us know by emailing heythere@banjorobinson.com!

Warm regards,
Dory

Rated 5 out of 5 stars

I love Banjo Robinson and overall the…

I love Banjo Robinson and overall the experience has been great although my daughter guessed straight away when you changed the format and got me to write her a note to leave under the sofa - she's not supid. She's six. She still says she'd like to hear from Banjo as we like him visiting different countries and looking at the World Map together. She's a whizz at World Georgraphy now.

September 13, 2022
Banjo Robinson logo

Reply from Banjo Robinson

Hi Rebecca,

Thank you so much for taking the time to leave a review. We are so pleased to hear that your daughter loves travelling with Banjo, although we're sad to hear the handwritten notecards aren't working as we had hoped. We're looking to introduce an editable version of the notecards that you could print instead of handwriting, would you be interested in this?
Please do let us know by emailing heythere@banjorobinson.com!

Rated 5 out of 5 stars

My little girl loves Banjo Robinson

My little girl loves her Banjo teddy. She was so excited when her first letter arrived full of activities and things to learn. I also printed off some activities and note cards because she likes to write back to Banjo so in between letters I can leave her little notes from Banjo too. This is such a great idea for kids, fab way for them to learn about the world and practice reading and writing.

September 2, 2022
Rated 5 out of 5 stars

Sadly my Son lost interest after…

I would just like to take this opportunity to change my review. After a mix up and my Son being sent out two of the same letters each time and therefor collecting the 12 paw stickers much sooner, it was hard to explain to him why he hadn’t received his gift for collecting them all when a mistake had been made. That being said, the company did then rectify this and went above and beyond for my Son and really did make his day. Thank you to those over at Banjo Robinson, he really was over the moon to receive his gifts. Really do appreciate the effort you all made to help :)

August 30, 2022
Banjo Robinson logo

Reply from Banjo Robinson

Hi Sian, thank you so much for your kind review! We're so happy that your Son was pleased with the gifts, we are so sorry once again!

Rated 5 out of 5 stars

We had a subscription but because of…

We had a subscription but because of Covid they were unable to deliver to the states for awhile. Once we we’re able to pay for shipping again we resumed our subscription and they were able to make sure we didn’t get another introduction letter as that would’ve been a bit confusing to our kids. It’s worked out great and our girls are once again so excited to hear from Banjo about his travels!

August 26, 2022

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