Banjo Robinson Reviews 634

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

We love Banjo Robinson here- normally give it 5 stars, but France’s sticker was too big for the space on the map, and my little guy was a bit bummed about that. He has autism, and fixated on needing t... See more

Rated 5 out of 5 stars

My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of... See more

Company replied

Rated 5 out of 5 stars

My 5 year old has loved having his cat pen pal Banjo for the past 4 months and can’t wait to write more! He gets so excited waiting for his letters and doing all the extra activities in the weekly ema... See more

Rated 4 out of 5 stars

Overall it is quite a good thing for reluctant reader and writer to get them entertained and have them do it. A bit pricey normally but ok with sales and offers. Subscription is not always ac... See more

Company replied

Company details

  1. Publisher

Written by the company

Reinventing stories for children. Passionate about writing, creativity, reading, learning + family fun! TechStars 2019 Cohort, Mayor of London Biz Programme 2020


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4.3

Excellent

TrustScore 4.5 out of 5

634 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Banjo goes the extra mile!

My 7 year old has been a subscriber since she was 5. She absolutely adores Banjo and takes great pleasure at reading out his letters to the family about where he has been on his travels. Her love of Banjo increased even more during lockdown due to the pandemic, when she would relish Banjo's stories about travelling to places around the world even more.

I also have to add a note about the personal service she has received from the wonderful staff at Banjo, particularly the lovely Dory. Unfortunately, my daughter was struck down pretty hard by Covid recently, and she was in bed recovering for a number of days. She only got out of bed once when she was feeling her worst, and that was to write a letter to Banjo. Unfortunately as we were all suffering from covid, we were too late to add her questions to the PPS message. I immediately contacted Banjo HQ and Dory quickly came up with a solution and put together a special letter to my daughter, answering her questions, that we could print at home. I couldn't believe they would go the extra mile like that but I am so glad they did, as my daughter was thrilled! She once again got out of bed only for Banjo and to read his letter, and she has been on the mend ever since. I can't thank Dory, and the staff at Banjo HQ, enough. They made my daughter's smile come back after some really tough days of fighting and I will never forget it. The map on her wall will remain there for some time to come, and you have some very loyal customers who will keep subscribing. Here's to more of Banjo's epic adventures! :)

January 20, 2022
Unprompted review
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Reply from Banjo Robinson

Hi Jeannette,

Thank you so much for your review! We are so delighted that you enjoy the Banjo magic and that we were able to make your daughter smile in a difficult time!

We are so happy to have you!

Rated 5 out of 5 stars

Fun and Educational for children.

I started subscribing to Banjo Robinson about a year ago. I was looking for something to do with my children to get them away from the screens. This has been such a good experience. My children love the colourful packs and the personalised letter. It's such a brilliant idea both fun and educational at the same time. I would definitely recommend Banjo Robinson to other parents, it's definitely something worth investing in.

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

My daughter loves the Banjo Magic!

My daughter loves Banjo! She was thrilled to receive her sticker book and letter and keeps talking about how our cats must have met Banjo when they were flying from Dubai (we adopted them from Dubai to England). It's such a magical experience and educational too!

January 16, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely cat pen pal

My 7 years olds son has been receiving letters from Banjo Robinson over six months. He loves receiving letters by post. He also loves finding where Banjo is on the map and talking about the country with us. We are very happy that he has this cat pen pal.

January 15, 2022
Rated 5 out of 5 stars

Brilliant motivator for my 5yo

Banjo Robinson is a fantastic premise - my son is beside himself when the letter lands on the doormat and when he finds the reply sticker under the sofa once his reply has been 'taken'. It's so wonderful to see and makes him want to write more. There were a couple issues early on with deliveries and such but customer service has been brilliant and communication and willingness to remedy things has been great. There's a lot more involvement from me/parent than I was expecting but that might just be because my son is at the younger end of the scale.

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Granddaughter is delighted

My 7 year-old granddaughter is delighted with her first letter from banjo Robinson. From my point of view, the company has provided good value (I bought at discounted price); lots of support materials; and a responsive customer service.

January 7, 2022
Rated 5 out of 5 stars

I home educate...

I home educate my three children and these resources have been invaluable. Such a great subscription service. We use the letters as a base to really explore each country. The kids really look forward to it receiving their letters. It's also a fab way to encourage along hand writing and independent learning. 5*

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

Not worth the money

Not worth the money you pay for what you get

January 7, 2022
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Reply from Banjo Robinson

Hi Kelly, our Head of Customer Happiness have emailed you to see what we could do better, we are so sorry you weren't happy with our service, we're keen to hear back from you!

Rated 5 out of 5 stars

Highly recommended

Having Banjo write to our daughter for 2 years has been amazing, she has loved receiving the letters and Banjo became part of the family. She was upset when the time came for Banjo to write to another child after 2 years but so happy at Christmas when he sent her a present of the new Banjo book. This has been a wonderful gift for a child and I would highly recommend it!

January 7, 2022
Rated 5 out of 5 stars

Lovely magical letters

We have been receiving the Banjo letters since June and my 2 girls (7 & 10) love it. They get excited when they “find” the letter and immediately want to write back.
Once we received a letter without the stickers and customer services corrected it immediately with a personalised apology letter from Banjo.
The customer service is brilliant and so is the concept.
The reward system with free merchandise is also a fab idea!
I’d highly recommend :)

January 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service and Banjo is brilliant!

Great customer service, had some issues with a delivery off books and the Banjo teddy the week of Christmas and she went above and beyond to make sure my daughter wouldn't be disappointed on Christmas morning with a missing teddy when 2 cousins would have them and she organised a quick courier shipment with a Banjo teddy she had in the office as I wouldnt of got the other teddy until January, I rarely get good customer service let alone going to all that effort and didnt cost me for courier and i get replies promptly aswell another rare thing these days! Also my daughter absolutely love Banjo receiving letters in her name and all the details in each letter and activities that come with Banjo subscription, its brilliant! Keeps her occupied with great activities ans she loves replying to Banjo and leaving his letter for banjo to come and "collect" . Would highly recommend

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

My son really enjoys his letters

My son really enjoys his letters from Banjo and learning about new countries. We use it as part of our geography lessons for home schooling and it really motivates and inspires him. It also includes a lot of literacy skills and cooking which really makes it worth the money. Communication has also been great.

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
So so pleased we signed my 5 year old gets so excited to see where banjo has been and what adventures he has been up to. The recipe cards are fun to try. Definitely recommend

December 20, 2021
Unprompted review

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