Banjo Robinson Reviews 634

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

We love Banjo Robinson here- normally give it 5 stars, but France’s sticker was too big for the space on the map, and my little guy was a bit bummed about that. He has autism, and fixated on needing t... See more

Rated 5 out of 5 stars

My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of... See more

Company replied

Rated 5 out of 5 stars

My 5 year old has loved having his cat pen pal Banjo for the past 4 months and can’t wait to write more! He gets so excited waiting for his letters and doing all the extra activities in the weekly ema... See more

Rated 4 out of 5 stars

Overall it is quite a good thing for reluctant reader and writer to get them entertained and have them do it. A bit pricey normally but ok with sales and offers. Subscription is not always ac... See more

Company replied

Company details

  1. Publisher

Written by the company

Reinventing stories for children. Passionate about writing, creativity, reading, learning + family fun! TechStars 2019 Cohort, Mayor of London Biz Programme 2020


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

634 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We Love Banjo Magic

Myself & my son both LOVE Banjo Robinson! Customer support is second to none, they offer so many fun rewards & their products are wonderful. I'd recommend to anyone.

February 14, 2022
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Reply from Banjo Robinson

Hi Naomi,

This is so lovely to hear, we are so pleased you are happy with our service and product!

Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

Great activity

The concept of Banjo Robinson is great. My 7 year old loves receiving the letters. She is a little young for writing back and reading but is enjoying trying to write and leaving the letter for cat post.

February 13, 2022
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Reply from Banjo Robinson

Hi Sharon,

Thank you for your feedback! We've just launched a new product for younger readers, please reach out to heythere@banjorobinson.com if you're interested!

You can now also share Banjo with your child's school so that more children can learn from him, Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

My daughter absolutely loves receiving…

My daughter absolutely loves receiving Banjo's letters every few weeks. She is ao excited to have a personal letter through the door and loves adding the stickers to her map, writing back to Banjo with her news and trying out the recipe cards! Would highly recommend!

February 12, 2022
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Reply from Banjo Robinson

Thank you so much for your feedback - we are very glad to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

Amazing invention

Amazing invention! The letters are very informative and fun! The extra information and resources are very generous. It is a great way to make kids write! Thank you.

February 12, 2022
Rated 5 out of 5 stars

Ideal even for younger kids!

My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of our writing so she can practice writing her alphabet and improve her fine motor skills. Plus, she loves finding where Banjo has been and adding the stickers to the map. A really wonderful way to get even young children engaged with reading, writing and geography.

February 7, 2022
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Reply from Banjo Robinson

Thank you so much for your feedback - we are very glad to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

Just magical in every way

Just magical in every way. And excellent customer service x

February 6, 2022
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Reply from Banjo Robinson

Thank you so much Khizra :)

Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

Banjo Journal

I’ve bought Banjo journal to my 6 years old daughter for Christmas and she absolutely loves it. She writes every day few words about her day and how she feels. There are also lots of interesting facts in there which she keeps looking at over and over again. She has just received her first letter from Banjo and she can’t wait for more to come. The world map is a fantastic idea and all products are great. Happy child, happy family X

February 5, 2022
Unprompted review
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Reply from Banjo Robinson

Thank you so much for your feedback - we are very happy to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

We has lost my sons map and stickers…

We has lost my sons map and stickers used on this when decorating his bedroom, a few message later and all resolved, with new map and stickers sent out..we love the product and it engages both my six and four year old. Service was quick and with warmth

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Our favourite penpal!

My grandson absolutely loves getting his letters from Banjo and can't wait to find where he is on the map. He particularly enjoys the facts, matching the flags and talking about what he has learned. As an adult, I love being creative with the personalisation and linking the letters to his interests. It is a fantastic idea!

February 3, 2022
Rated 5 out of 5 stars

You will NOT regret it.

Subscribing to Banjo’s letters is one of the best decisions I’ve ever made for my child. Each parcel is meticulously crafted, and the customer service could win international awards, in my opinion. If not for my child’s natural loss of interest due to her age, I’d have kept this going forever.

February 2, 2022
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Reply from Banjo Robinson

Hi Vijin,

Your review made us smile so much, THANK YOU!

We've launched a new product for our younger audience if you're still interested!

You can now also share Banjo with your child's school so that more children can learn from him! Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

Fantastic

Fantastic
My little one absolutely loves it, (age 10)
The Map is up on the wall she gets very excited when the mail comes and looks forward to the activities set.
Thanks

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Idea!!

When I first saw this advertised I wasn't sure if it was suited to my granddaughter. I shouldn't have been concerned its hit the spot and she just loves getting the letters and finding where he is on her map. She talks about Banjo all the time and is learning all sorts of things. Excellent customer service always helpful and quick to reply

January 29, 2022
Unprompted review
Banjo Robinson logo

Reply from Banjo Robinson

Hi Janet,

Thank you so much for your feedback - we are very happy to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 5 out of 5 stars

Over the top service

Over the top service! Always prompt and insightful. If you have a problem they with walk you through it and do their best to resolve it.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product... This is so much more than just a letter writing subscription service. The fortnightly packs come with personalised letters, letter templates, recipes, stickers and a dose of magic, akin to the magic of the tooth fairy and Santa! Banjo has become part of the family. You can also earn extra treats for free by joining their travel club (free!) which is so lovely too. It's an amazing product and we highly recommend Banjo Robinson!

January 28, 2022
Unprompted review
Banjo Robinson logo

Reply from Banjo Robinson

Hi Kay,

Thank you so much for your feedback - we are SO happy to hear you're enjoying travelling the world with Banjo! Did you know, you can now share Banjo with your child's school so that more children can learn from him? Banjo in Schools is FREE for schools and home educators this summer term, just tell the school to use "TRUSTPILOT" as the referrer name!

https://www.banjorobinson.com/banjo-in-schools/

Rated 3 out of 5 stars

Not for me

The letters are designed with bright colours and attachments. My son did really like the map that came with the first letter. I signed up to try and encourage my child to read more and tried to get him to read a small section (with the promise that I'd read the rest of the letter) but he found the letters too wordy, long and challenging. My real issue with the subscription was that it took me a while to work out how to cancel it. I get that the company doesn't want to lose money/customers so will want to discourage people from cancelling. However, a product should sell itself and if it doesn't it should be much clearer how to cancel it. My second issue is that they actually promised two free letters with the promo code i used before they started charging me but they only sent me one free letter and charged straight away for the second.

January 24, 2022
Unprompted review
Banjo Robinson logo

Reply from Banjo Robinson

Hi, thank you so much for taking the time to leave us a review. We completely understand your point about the cancellation and agree that this should be addressed. In fact, as a result of your feedback, we've already implemented some changes regarding this issue.

We are continually working on developing and improving our product which includes looking at the length, format and story style of the letters - so your feedback on this subject is extremely helpful for us.

We'd like you to know that we take our customers' complaints very seriously and if you could please email us at heythere@banjorobinson.com with your account details, Dory - our Head of Customer Happiness - would love to get further feedback from you and resolve the issue you've had with the free letters!
Once again, we very much appreciate your review and Dory hopes to hear from you soon.

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