Bank of Baroda Reviews 214

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were let down by their experience overall, frequently citing issues with customer service and unhelpful staff. Many encountered problems with payments, including unexplained deductions and hidden charges, leading to financial stress and losses. The bank's website and internet banking services were often described as slow, user-unfriendly, and prone to technical difficulties, making it hard to access accounts or complete transactions. Customers also reported a lack of accountability and transparency, particularly regarding interest calculations and the resolution of complaints. However, some customers also noted positive experiences, particularly with staff members at specific international branches, who were described as polite, helpful, and professional.

What people talk about most

Service

Customers consistently note negative experiences with service, describing it as very poor and pathetic, with... See more

Staff

Users describe negative interactions with staff, frequently citing poor service, unresponsiveness, and a lack... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration and... See more

Payment

Consumers report significant dissatisfaction with payment processes, citing issues with accessing funds and... See more

Website

Customers had negative experiences with the website, describing it as a nightmare and a headache due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bank of Baroda deducts money as soon as I deposit funds, without any proper explanation. They keep cutting small amounts like ₹100 or ₹200 regularly, and this time they deducted ₹1600 straight away.... See more

Rated 1 out of 5 stars

BOB Card is disgrace to Credit Card industry. Reasons are 1.Phone lines not at gets connected. 2.Person need to wait for long time answering/typing to answers to machines and even then it get tr... See more

Rated 1 out of 5 stars

I am a Canadian NRI and have an NRE account with Bank of Baroda (BOB), Shalimar Garden, GZB, UP branch for over a decade. BOB is full of red tape. In my experience, it is almost impossible to do BOB... See more

Rated 1 out of 5 stars

One of the worst banks on multiple accounts: Knowledge across staff is extremely poor; you will get a different answer for your issue from every staff member you approach confusing you further an... See more


Company details

  1. Bank
  2. Private Sector Bank

Information provided by various external sources

Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

214 reviews

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Rated 1 out of 5 stars

Applied for a credit card with all…

Applied for a credit card with all requested documents. Address verification is also done by visiting the home. Process took 3 weeks approx. When I checked the status it is saying rejected without any reason. Already carrying 4 cards including sbi so no way the criteria is not fulfilled.
Time spent to apply for the card got wasted. Infact Bank of Baroda don't care to send a message with a status to the customer. Rating for this unprofessional behavior should be 0 star.

November 1, 2023
Unprompted review
Rated 2 out of 5 stars

have an education loan running with the…

have an education loan running with the Bank of Baroda.
I am studying in England at the University of Sheffield. I sent out an email and the Golmuri(Jamshedpur) branch has my signed remittance form for loan disbursement, and based on my email they disburse the amount. You can see this in the above trail mail.

I asked my Concerned branch Golmuri to disburse an amount of 1500 GBP 13 days ago. I have been following up with the branch concerned person Upendra since then but only 5 days ago on Monday, he told me to share my entire UK bank account details which I did, as you can see from the above email ID. Now that was my last mail which must have been considered to send out the amount.

I again called him on Wednesday, and then he told me that my IBAN number given initially in the mail that was sent 13 days back was wrong. I told him that I did send you an email 2 days back with all my correct details. Why didn't you use that detail? He had no answer and went silent. After that, he assured me that the payment would be received in my UK bank account by Friday. On Friday I waited the whole time but didn't get any response from him. I called him again today and didn't get any positive response from his side.
The Golmuri Branch of the Bank of Baroda and its concerned employees have been misleading and giving me false hope. Sir, I request you to please understand that I need this payment to pay my fees and have given a commitment from my end which has been delayed due to your poor service. The Golmuri branch took no responsibility for informing me via email of any update, I had to continuously follow up with them. The core idea of a LOAN is to make the finance of the customer easy , that has not been the case for me with the services of Bank of Baroda.

My father has been a customer of BOB for I think more than 10 years and this is what his family gets in return. I am not asking for a free service. I am paying interest over my loan and I expect a minimum level of service from the concerned authorities.

October 21, 2023
Unprompted review
Rated 1 out of 5 stars

Bank of Baroda workers are rude morons...

The workers of the Bank of Baroda are very rude morons, basically government slaves, I'll never open a government bank again in my life, Please get a private bank, you'll be more respected there and the service are very fast.

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking incompetence

Shocking incompetence, even if you are used to working with Indian banks.

The second largest bank in India needs to be broken up, and to face competition.

September 27, 2023
Unprompted review
Rated 1 out of 5 stars

This is nothing but harassment

They took 6 months to process our death claim. We only received money because we made online complaint and a senior manager got involved. Today we wanted to clear a cheque and the manager Jaypraksh started harassing by asking stupid questions. He will not allow us to withdraw our own money. If you don’t want to go through the same PLEASE DO NOT BANK WITH BANK OF BARODA.

August 17, 2023
Unprompted review
Rated 1 out of 5 stars

There is no etiquette no professional…

There is no etiquette no professional no kind of humanity
Calls are never answered and if answered they hang up
Why are they allowed by the British Government to even operate in UK
Please close all branches and make all redundant they all including Managing Director are a waste on space

August 7, 2023
Unprompted review
Rated 1 out of 5 stars

we made account with vijaya bank after…

we made account with vijaya bank after merging with bob they are charging too much for minimum balance penalty ,if we kept 2k as minimumbalamce they will deduct as atm charges annual charges etc,autyomatically balance will reduced then again they will charge penalty for minimum balance i lst 2k as penalty for very less duration even though balance is 1500rs,really worst experience.finally i closed my account,

July 15, 2023
Unprompted review
Rated 1 out of 5 stars

Another Re-KYC issue BoB everywher is unprofessional

I would have given -9 *
I had a request from the Bank of Baroda Centralized Re-KYC Cell from Mumbai (22/04/2023) to furnish Re-KYC details and documents to Base branch at Surat and they had given me the address and email address of the branch and KYC team in Surat I requested the form for NRI or account holders from abroad I was told to down load it from the website I needed two forms 1) Re-KYC and other No change RE-KYC and was also informed I could email the document to my base branch
I did as per their advice and instructions and sent all the documents to Base branch and requested an acknowledgement of safe receipt of the documents It’s almost a month now they have not acknowledged and keep sending me reminders to Send KYC documents or else account will be put on Dormant and closed till today 06/07/2023 no respose

My Base branch
BHAGATALAO, SURAT, KANPITH BHAGATALAV SURAT SURAT

April 22, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid avoidable things

"What went wrong this time?" Where to start. Netbanking magically has 'technical issues' the day I start making transfers and no one can figure out a solution. Archaic systems, rude and inept customer service, and a clear attitude that you mean nothing to them.

June 29, 2023
Unprompted review
Rated 1 out of 5 stars

Sabse ghatiya bank me se 1 bank hai…

Sabse ghatiya bank me se 1 bank hai bob, na Inka UPI work karta hai na debit card dhang se, or complain bhi Karo to Inka koi response nehi milta . I suggest koi bhi bank me account open kar lo but Bob me kabhi nehi. I'm gonna close my account.aagar 1week me mere problem solve nehi huyi to

March 3, 2023
Unprompted review
Rated 1 out of 5 stars

This bank and the staff provides one of…

This bank and the staff provides one of the worst service I had compared with other branches. This is not based on one day experience. This bank has bad behavioural staffs all the time...if my review could help in changing their attitude ...it will good for many customers and the brand name BANK OF BARODA.

April 20, 2023
Unprompted review
Rated 1 out of 5 stars

Today I went to bank to close my fixed…

Today I went to bank to close my fixed deposit by premature closure...The Manager close my account. When I asked detailed information, how much I had received with interest for 2 years on my fixed deposit and on what amount premature penalty is deducted and how much?when asked. Manager was rude said check in mobile banking? I was eager to know how much interest I received and on what amount penalty is deducted. When I tried to update my passbook, machine is not working, no manual printing also, server problems, no manager, staff cooperation, I struggled to check my fixed deposit transactions, and was not able to find out on my fixed deposit amount how much interest I received for 2 years and what amount premature penalty is deducted. Only answer is I can know my total balance. I want world to know this poor service of this bank...one is sure if you go to this bank full day is wasted, very very slow working and very very slow services.

April 10, 2023
Unprompted review

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