Bank of Ireland Reviews 

I was initially told that I could get a mortgage with bank of Ireland. After a slower than normal process, I was then told I didn’t qualify after I paid for surveys, legal fees, solicitor fees and broker fees amounting to 3 grand.

I applied loan and I have been told that it would be finalize in 3 days but I am still wating for 1 month

Don’t really have to say much more . But they the worst . Stay well clear . Have my wages sitting in limbo since Friday . Sitting on Monday and still nothing , claiming now cause it’s bank holiday I will wait until wed for my own money . It’s ludicrous how this is allowed

Debit card didnt arrive useless customer service of no help

Probably the worst bank in UK & Ireland.
Pure theft with mortgage interests payments.
The staff think they are in some kind of power seat,
When you drill down, they really don't know that much in compliance, regulations and how they got the job...only a leprechaun would know.

Terrible bank. App terrible, whole banking infrastructure just terrible.
Can't send lump sums into your savings account unless its by direct debit or standing order.
Tried to open the said savings account and it would have been easier to move gold bars from Russia. Took at least 6 months because of a silly error in the address.
Opened up a business account a while back and they sent all my statement correspondence to my companies registered office which is my accountant as opposed to my address. So I was paying my accountant to open letters and forward to me!!
My wife has tried to send a payment recently to another BOI customer, a car dealer, and it took 3 days to reach their account! Why this isn't an instant thing with 2 hours is just beyond belief!
The only reason we are with BOI is because we were sent there by KBC withdrawing from the market. KBC were brilliant in comparison. Just a terrible bank with little to no efficiency in its operations or transparency. I'll have to strongly consider moving to a fintech once and for all.

Really disappointed with the response from this bank. I redeemed my mortgage 11 days early (by mistake) and they have charged me over £1000 which is more than I earn a month and will cause me extreme hardship. The charges they have applied are extortionate and out of proportion for the amount of the mortgage redeemed.

Waiting for a Personal Loan to be approved. There is no correspondence from them and when you call them, they are constantly offline. Their customer service is terrible. I would not recommend taking out a loan as they just couldn't be bothered!!

Had a fraud experience, I was extremly nervous, lady on the phone calm me down, and help me sort things out. Forever thankful

Further to my earlier complaint, after considerable difficuly with BOI's India call-centre, I managed to speak to someone in Dublin to explain the problem..

They suggested I use Google Chrome to access business banking 'as its more compatible with our system!'

Are they joking? Google Chrome is not secure (and that's just the start).

BOI treat their customers very badly: It's never the bank's fault. Well, the Bank Regulator didn't think so, fining BOI 24.5-million. It seems lessons are never learned as long as the customer pays.

Trying to register a company credit card for online banking and I have had to deal with an Indian Call Centre who's customer service is terrible & they are barely English speaking. I am so glad that I don't bank with them personally.

My mother in law and myself have tried to call the bank branch from the UK. We had several contact numbers but no one answered the phone. We eventually got one call center who transferred us to another. They did a great job of telling us that we would be contacted by the branch within 24 to 48 hours. Great but we are trying to close the account and transfer the funds to the UK. Then we will have the pleasure of trying contact the international transfer department. Can't wait to see how that will go.

Terrible bank to deal with...have made 51 telephone calls to them....they have not taken my mortgage out of my bank account since march.....there is a problem with their computer system but its my fault...........

Absolutely joke takes upto 4h hours to transfer money and if you send someone money 5pm on a Friday they aren't getting it to Monday morning 🤣🤣 like joke

Hopeless bank. Applied for a mortgage (via a broker) 6 months before my current deal expired, and was recommended a BOI mortgage. Rate looked very good. Provided documents and statements that they asked for, went into review. They asked for some more ID documents, provided them. They asked for some more statements, provided them. Endless cycle, and 6 months in, they were still reviewing documents.

Luckily I avoided going on to SVR by going via another broker and taking their offer.

If you're unlucky enough to be applying for a mortgage with BOI, have a backup plan ready.

I recently had fraud

Please please please do not bank with this horrendous company. It will create a huge hindrance in your life. Over and over again my own revolut gets blocked which is in my name and maybe the 12th time I have rang them to unblock it. This has been going on over a year now and I have left them because of the issues I face.

Called a total of 3 times, went through to yogisshwar 2/3 times. We went through whole process of validation, and then he put me on hold at the when was supposed to create a new online pin. Extremely unprofessional. Took me over an hour and 3 attempts to change a simple pin.

MASSIVE CONARTIST
I would not recommend anybody looking at doing anything with these, I really cannot put into words at how terrible these scum are. Have cost me £4,000 for their incompetency and lack of transparency. Horrendous company to deal with

The worst bank and I would advise anyone to stay clear. I was totally mis advised by BOI representatives when I was transferring my mortgage to another lender and they recorded missed payments on my credit score which has had a significant impact.
Impossible to get hold of, with no customer service or care.
I wish I had read the reviews before ever making the decision to go with them, Never again.